Sync messages in table BC_MSG

Hello experts,
I am trying to read sync messages by querying table BC_MSG using message id.
The query I am running returns empty result.
When I use the same operation in RWB, the message is found.
Does anybody have any idea why this is happening?
Regards,
Effi.

Thank you for your fast reply.
I have checked default logs and I get the error:
SQL statement is "DELETE FROM "XI_AF_MSG" WHERE "MSG_ID" = ? AND "DIRECTION" = ?".#5#1654#72000#ORA-01654: unable to extend index SAPXIDDB.SYS_IL0000087335C00020$$ by 128 in tablespace PSAPXIDDB
Tables XI_AF_MSG and XI_AF_MSG_AUDIT are in the same tablespace. So, I can't delete messages in this tables because the tablaspace is full? Is not possible for us to get some extra space inmediately, nor have access to oracle directly.
The others jobs, recover is executing ok but not archiving. Gives us a nullpointer exception. There is any way to get free space in that tablespace?
Thank youuuuuuuuuuuu

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