Sync on desktop manager won't start with new 9700

I am attaching my 9700, with a USB cable, to my laptop. The Desktop Manager software opens but it will not start the sync'ing process with my device.
- the little "check" box - "automatically synchronize device and computer when USB connected" is switched on
- I am using the latest version of Desktop Manager
- the "Synchronize" tab is in grey. It's grey'ed out. When my curser hovers over "Synchronize" it won't light up, as in, it won't let me press the Synchronize button to initiate the process.
- my 9700 is brand new. I had no synchronizing problems with my previous model, the Curve.
- my laptop is a great device, I don't currently, nor haven't had, any issues with it in the past - DELL D420 Latitude. I seem to have all the drivers I need
- I am running Windows XP
- I am not linking to a server at work. My Blackberry is set is purely a directly link from the 9700 device, to my computer, and syncs with the calendar, address book and tasks list (MS Outlook 2003 from MS Office)
- my new 9700 - I bought it 2weeks ago. It did sync in the beginning. About three times successfully. But not now obviously.
- on my Windows bar at the bottom of my computer screen it pops up "new hardware added" and the 9700 device is no longer described by its identity number (PIN ref?), it says "new hardware added, 'memory device'"
- I've searched through the Blackberry help pages and so far, all I can come up with is that my computer can't seem to recognise now, for some unknown reason, that it is connected to my 9700. Blackberry help suggested I go to the "pairing" pages of the Help guide, but I thought "pairing" was only a subject that involves Bluetooth activities. Not a USB cable connection.
Anyone got any ideas?

Hey Graeme0309,
If you disconnect the BlackBerry from your computer and open Desktop Manager, are you able to open Synchronize?
What version of BlackBerry Desktop Manager are you using?
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager won't work with Bold 9900 no matter how many times I uninstall and reinstall!

This really is a shambles and Blackberry are no help!! Can you guys help!! My blackberry won't SYNC with my computer! I have tried uninstalling and reinstalling the software, it isn't ideal at all!
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OH! So this isn't really a sync problem, but a connectivity problem between the BB and the Desktop Software (lack of sync is a cascaded symptom, but connectivity is the root issue)...much different! In which case, here is the list of troubleshooting articles...hopefully something will be useful:
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KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
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http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
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Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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So here's how I fixed my issue.
Delete the Rim.Desktop.exception.log located here:
C:\Documents and Settings\[USERNAME]\Application Data
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Edit: I have migrated from kdm to sddm and the problem is just the same.
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See "systemctl status systemd-backlight@backlight:acpi_video2.service" for details.
Starting Load/Save Screen Backlight Brightness of backlight:radeon_bl0...
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--mod note: changed img tags to url tags. -- WorMzy
Last edited by fahrgast (2015-05-13 20:40:02)

Hi fahrgast, welcome to Arch.
Please take a moment to read through the forum etiquette, paying particular attention to the section titled "Pasting pictures and code".
https://wiki.archlinux.org/index.php/Forum_etiquette
Thanks.

[SOLVED]Modem-manager won't start with Network manager

Hi,
I have a problem with getting modem-manager work under gnome. After first Arch install to this laptop, Network manager didn't show my 3G-modem, so I installed modem-manager and usb_modeswitch. Modem is Huawei E367 and it works well with wvdial. Only problem is to get it working with Network manager.
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[ 3224.705193] do_trap: 322 callbacks suppressed
[ 3224.705198] modem-manager[3112] trap int3 ip:7ff7baab4143 sp:7fff996e62b0 error:0
[ 3224.719275] modem-manager[3114] trap int3 ip:7f58f4c5e143 sp:7fffc82b2400 error:0
[ 3224.733880] modem-manager[3116] trap int3 ip:7f579dda4143 sp:7fff77910850 error:0
[ 3224.748789] modem-manager[3118] trap int3 ip:7ff752c6f143 sp:7fff8ae42e20 error:0
[ 3224.763501] modem-manager[3120] trap int3 ip:7fb4db83f143 sp:7fff3023cbf0 error:0
[ 3224.777865] modem-manager[3122] trap int3 ip:7fa17a33a143 sp:7fffc1628260 error:0
[ 3224.792165] modem-manager[3124] trap int3 ip:7f00a39fb143 sp:7fff075a0fb0 error:0
[ 3224.806603] modem-manager[3126] trap int3 ip:7f9a62e23143 sp:7fffc2ccfed0 error:0
[ 3224.820736] modem-manager[3128] trap int3 ip:7f3d2994d143 sp:7ffff2581340 error:0
[ 3224.834985] modem-manager[3130] trap int3 ip:7f5adda9a143 sp:7fff8a70a4a0 error:0
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Apr 14 16:02:14 localhost dbus[651]: [system] Activating service name='org.freedesktop.ModemManager' (using servicehelper)
Apr 14 16:02:14 localhost dbus[651]: [system] Successfully activated service 'org.freedesktop.ModemManager'
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Apr 14 16:02:14 localhost modem-manager: libhal_ctx_init() failed: (null)
Apr 14 16:02:14 localhost NetworkManager[713]: <info> the modem manager disappeared
If I try to run modem-manager manually with debug:
$ sudo modem-manager --debug
** ERROR **: libhal_ctx_init() failed: (null)
Make sure the hal daemon is running?
So it seems to be because of hal isn't running, if I try to start hal daemon it fails:
$ sudo /etc/rc.d/hal start
:: Starting Hardware Abstraction Layer [FAIL]
I also tried to start hal at boot by putting it to DAEMONS in rc.conf. but didn't start either.
The laptop is Asus X61SL with x86_64 version of ArchLinux.
Kernel: 3.3.1-1-ARCH
Would be cool if anyone can solve this.
Last edited by Jompu (2012-04-14 20:42:20)

Thanks for your quick reply Strike0!
I ran lsusb and usb_modeswitch as you instructed:
[louis@Louis-Laptop ~]$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 04f2:b071 Chicony Electronics Co., Ltd 2.0M UVC Webcam / CNF7129
Bus 002 Device 002: ID 045e:00dd Microsoft Corp. Comfort Curve Keyboard 2000 V1.0
Bus 003 Device 002: ID 046d:c526 Logitech, Inc. Nano Receiver
Bus 001 Device 006: ID 12d1:1506 Huawei Technologies Co., Ltd. E398 LTE/UMTS/GSM Modem/Networkcard
[louis@Louis-Laptop ~]$ sudo usb_modeswitch -v 12d1 -p 1506 -M '55534243123456780000000000000011062000000100000000000000000000'
Password:
Looking for default devices ...
found matching product ID
adding device
Found device in default mode, class or configuration (1)
Accessing device 006 on bus 001 ...
Getting the current device configuration ...
OK, got current device configuration (1)
Using first interface: 0x00
Using endpoints 0x01 (out) and 0x82 (in)
Not a storage device, skipping SCSI inquiry
USB description data (for identification)
Manufacturer: Huawei Technologies
Product: HUAWEI Mobile
Serial No.: not provided
Looking for active driver ...
OK, driver found; name unknown, limitation of libusb1
OK, driver "unkown" detached
Setting up communication with interface 0
Using endpoint 0x01 for message sending ...
Trying to send message 1 to endpoint 0x01 ...
OK, message successfully sent
Resetting response endpoint 0x82
Resetting message endpoint 0x01
-> Run lsusb to note any changes. Bye.
It didn't help. Network manager doesn't show anything related 3G.
I don't think it's usb_modeswitch since 3G stick works great with wvdial on same system. Could it be a bug on modem-manager?
I start only the Network manager on boot, but while Network manager tries to start modem-manager, it throws error continuously in dmesg. Error is the same as in first post.

Desktop Manager won't start

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Hi fahrgast, welcome to Arch.
Please take a moment to read through the forum etiquette, paying particular attention to the section titled "Pasting pictures and code".
https://wiki.archlinux.org/index.php/Forum_etiquette
Thanks.

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Andrew Morpeth
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Check out my blog

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Hi MarcBrittain,
Welcome to the BlackBerry Support Community.
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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Sync on desktop manager won't start with new 9700

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