Sync problem with Outlook 2007 and BDS version 7.1

I upgraded from 6 to 7,1 on Blackberry Desktop Software and now get the following error when trying to USB sync. I use homail account through outlook connector.
"Unable to access local folders. If your Outlook profile uses Hotmail connector, you must create a local data store (PST) and set it as the default delivery location for the profile."
I have had no problems syncing until I upgraded to version 7.1. Is there a fix for this or how do I reinstal version 6.
Thanks in advance

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB32597 A Hotmail connector error appears when attempting to synchronize with Microsoft Outlook using the BlackBerry Desktop Software
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
As an alternative, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Sync problems with outlook 2007 calender

I am new in this type of comms.
BUT: I have a Palm Tungsten T5; have Palm Desktop 6.2.2 with the update for Windows7.
I have a sync problem with outlook 2007 calender; contacts, ToDo, memos all ok.
HotSynLog says: there are multi-day repeating records. [i knew that they do not sync, hence i deleted them PRIOR to syncing]
I found the listed records BUT either on dif days and they are "no timed" ones! and NOT multi-days ones.
I deleted them anyway - did a re-sync. With no different result. Still listed - though deleted and now non-existent.
Error code: OLERR: 03-000F (0xaf604005) and others - if this means anything.
Post relates to: Palm TX

Hello,
I receive email on my device from two addresses: 1) @sprint.blackberry.net and 2) @charter.net. When I was having problems similar to those you are experiencing, I had these two addresses listed under Default Services - Calendar (CICAl) - Messaging (CMIME). These addresses were @sprint.blacberry.net and @charter.net. Once I followed the steps previously referenced, only one email address(@sprint.blackberry.net) appeared under the (CICAI) and (CMMIE) default setting. Reference to @charter.net was removed. My syncs have worked correctly since then; however, I only two way synce with the device and Outlooks. I also continue to get emails from both addresses without a problem.
If you don't mind giving up the Yahoo calendar, I would do the same. If you want to continue using the Yahoo calendar, I'm guessing that it must be selected in the Default Services - Calendar (CICAI) before performing a sync. Likewise for your @sprint.blackberry.net address; it also must be selected in the Default Services prior to performing a device to Outlook sync.
I hope this helps.
Tres

Please Help... Sync BB8900 with Outlook 2007 and Vista.

I have trawled the web looking for an answer to this question and can't find any answers, please can somebody help me !!!
I have owned my 8900 Curve for about 2 months and love it, I used to sync it with my old computer running Windows XP and Outlook 2007 and had no problems.Unfortunately that computer died and I have upgraded to a new PC unning Windows Vista, my problem is this... When I try to set up the sync options for my calendar,contacts etc I don't get the option to sync it with Outlook, I only get the option to sync it with
1... ASC II Importer/exporter
2...Yahoo.
I rely heavily on my BB being up to date and without this function may as well go back to my old PDA.
I have tried re-installing Desktop Manager a few times and even downloading older versions of it to see if this fixes my problem, all to no avail.
Please,Please can somebody help.
Thank You In Advance.
Stuart

Hi,
By the "media control" I take it your were referring to the Vizkids Post, suggesting the mediad manager not be installed?
I didn't say that, I agree with it, but I didn't say it.
Stulew99 Wrote:
"Why we should have to do this I have no idea, surely if something is
sold with an application then it should work with the latest operating
system and latest outlook version)."
A friendly tip as this is your first thread, The User who suggested that has 4 more posts than you. He is new to the forum as well.
What worked for his problem, might not work for yours, in this case it wouldn't have affected it at all. When you get stuck or need some
research go to the upper left hand corner where the grey search box is. Type on keyword for your problem, I would put vista outlook 2007
desktop, to start. You will see the history of the problems reading those subjects. You will see green resolution marked on most
Follow those resolved threads and see how it relates to yours, and how it was resolved in the past. Be sure to write your search results in you thread other users can then see what you've tried and found and help you quicker
As you get more experience you will get good use from the Support and Services grey tab at the top of the page.
That's where the link I posted came from. Please take my comments the way they were intended, as helpful advice, OK?
I need some specifics on your Vista OS 32 or 64 bit?What version of desktop manage have you tried, removed reinstalled etc.?
Okay flesh things out a little, you installed desktop manager with full access rights as an administer on Vista,correct?
The installation was error free?
You setup the your email and when you went to configure the synchronization options, you had what options, I know
you didn't have Outlook.
What steps did you try to resolve the problem?
Did you change any settings in Outlook, review the desktop setup in the manual?
How far did you get on article I left you regarding MS Outlook tips?
Ok let me know the detail for those questions,thanks,
Regarding the clean procedure post, The first part of the procedure states:
"To install BlackBerry Desktop Software on a Windows® based computer that
had a previous version of BlackBerry Desktop Software installed,
complete the five tasks outlined below. These tasks should also be
completed if the BlackBerry Desktop Software installation or
uninstallation procedures did not complete successfully."
Going on, it explains and shows how to make sure all the registry entries, program files and remnants , along with file traces
were made In Vista and are completely removed. A lot of desktop manager issues especially in the Vista OS can be traced to old
registrations made by a previous DM installation.
Please let me know what parts are not clear.
Thanks,
Bifocals
http://na.blackberry.com/eng/deliverables/5837/BlackBerry_Desktop_Manager-4.7-US.pdf
Message Edited by Bifocals on 05-12-2009 03:29 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

BB 8830 syncing problem with Outlook 2007 after Google calendar

Hi
I have a BB 8830 WE that was working fien with Outlook 2007. I recently started syncing with Google calendar and I believe since then I get an error message everytime I am syncing with Oultook 2007: it works fine when it is scrolling through teh contacts but when it reaches calendar items it stops and gives me an error message: BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience.
I tried to repair Outlook 2007 as recommended by Google Calendar but it has not worked.
I woudl appreciat eany help or suggestions.
Thanks
Alfred

http://support.apple.com/kb/HT1692

Problems with Outlook 2007 and icloud v2.1.1

Hi
I'm a plumber and sparky in the UK and I have been a user of Mobile me for a number of years to sync my Iphone diary with my Outlook 2007 diary since the days when i had an IPhone 3. Effectively this allows me to be updated with new or cancelled appointments whilst i'm out and about working and when i finish a job i update my iphone diary which in turn updates my outlook diary and my wife, who runs the office, can then invoice based on what i have updated. All worked well until recently. Then along came Icloud and mobile me was no more. The first version of Icloud control panel worked just the same as Mobileme control panel and we had no problems then version 2.1.1 came out and suddenly strange things started to happen. Firstly the curser would not highlight, on Outlook, any details to allow us to format or copy text. Then the notes section would no longer print if these notes were updated or changed on the pc although they would if they were updated on the iphone.
I contacted Microsoft about the issue and was told that as my software was more than 90 day old i would have to pay for suppor so i declined their kind offer and then called Apple where i spoke with a very nice support lady who had never encountered this problem before. I told her that i had tried all the usual things like "repair " the Outlook installation and deleting bits from the registry file, a forum had what to do, but still the problem persisted. She then told me that i should uninstall Icloud Control panel and then re-install it which i did and bingo suddenly it appeared to work correctly however when i merged the icloud diary with the diary on my pc the problem came back.
The reason i'm writing this is to say that i managed to find the first version of Icloud control panel in my download folder so i unistalled version 2.1.1 and installed version 1.0.0 and my system is back up and running correctly. so if you're haveing a similar problem go back to an earlier version of the control panel, when it did work, and you should be ok. For the apple people who read through these posting please sort this bug out before the next update as if the problem returns when i do an update in a few months time i may well scream.
I run Outlook 2007 on a windown 7 PC that's a good 3 years old. My Iphone is an Iphone 4 running iOS5
regards
David Llewellyn.

YvetteIsh wrote:
We are trying to roll out outlook 2007 together with outlook connector 7.2u1 at patch level 125361-03. Installation goes ok. But we have a major problem with Calendars.
Having used Sun Mail & Calendar for years our users subscribe to a number of calendars, these show up in outlook in the left hand pane and are selectable to view, which syncs the calendar into outlook - all well and good.
Now the major problem, when syncing another persons calendar to view availability etc, all the reminders get sent to the user viewing the calendar as well as going to the owner - where we have users that subscribe to around 20-30 calendars thats alot of other peoples reminders that pop up on the screen !This is a known issue - bug #6603810 - "Outlook Connector shows popup reminders in Outlook 2007 for Subscribed Calendars - need to turn off".
Outlook 2007 supports reminders in non-default calendars which is why you are now seeing this issue and not with say Outlook 2003.
The bug is fixed in patch 125361-05 - you must log a sun support request to get a copy of the patch.
http://msg.wikidoc.info/index.php/Submit_sun_support_request
Regards,
Shane.

Sync problems with Outlook 2007

I had some problems with syncing to outlook 2007: the agenda and contacts where not syncing anymore. I have a 32G 2nd gen iPod Touch (4.1) and using iTunes 10.0.1.22.
Details: some weeks ago suddenly the address and contacts items did not sync anymore in both directions. No error messages appeared after sync, so all looked fine. I found this article http://support.apple.com/kb/HT1692 and noticed that creating a new user account on the PC did work. So, first I tried reinstalling iTunes (because when creating a new user account on the PC it also creates a new iTunes session): no result. Then I repaired outlook 2007 (go to control panel – software - and select change/delete at office 2007) and guess what: the problem was resolved. I just want to share this with you, that repairing outlook could help resolving this problem. Maybe this also works for other versions outlook.
Good luck!

Hello,
I receive email on my device from two addresses: 1) @sprint.blackberry.net and 2) @charter.net. When I was having problems similar to those you are experiencing, I had these two addresses listed under Default Services - Calendar (CICAl) - Messaging (CMIME). These addresses were @sprint.blacberry.net and @charter.net. Once I followed the steps previously referenced, only one email address(@sprint.blackberry.net) appeared under the (CICAI) and (CMMIE) default setting. Reference to @charter.net was removed. My syncs have worked correctly since then; however, I only two way synce with the device and Outlooks. I also continue to get emails from both addresses without a problem.
If you don't mind giving up the Yahoo calendar, I would do the same. If you want to continue using the Yahoo calendar, I'm guessing that it must be selected in the Default Services - Calendar (CICAI) before performing a sync. Likewise for your @sprint.blackberry.net address; it also must be selected in the Default Services prior to performing a device to Outlook sync.
I hope this helps.
Tres

Calendar problems with Outlook 2007 and plugin

We are trying to roll out outlook 2007 together with outlook connector 7.2u1 at patch level 125361-03. Installation goes ok. But we have a major problem with Calendars.
Having used Sun Mail & Calendar for years our users subscribe to a number of calendars, these show up in outlook in the left hand pane and are selectable to view, which syncs the calendar into outlook - all well and good.
Now the major problem, when syncing another persons calendar to view availability etc, all the reminders get sent to the user viewing the calendar as well as going to the owner - where we have users that subscribe to around 20-30 calendars thats alot of other peoples reminders that pop up on the screen !
Any help greatfully received.

YvetteIsh wrote:
We are trying to roll out outlook 2007 together with outlook connector 7.2u1 at patch level 125361-03. Installation goes ok. But we have a major problem with Calendars.
Having used Sun Mail & Calendar for years our users subscribe to a number of calendars, these show up in outlook in the left hand pane and are selectable to view, which syncs the calendar into outlook - all well and good.
Now the major problem, when syncing another persons calendar to view availability etc, all the reminders get sent to the user viewing the calendar as well as going to the owner - where we have users that subscribe to around 20-30 calendars thats alot of other peoples reminders that pop up on the screen !This is a known issue - bug #6603810 - "Outlook Connector shows popup reminders in Outlook 2007 for Subscribed Calendars - need to turn off".
Outlook 2007 supports reminders in non-default calendars which is why you are now seeing this issue and not with say Outlook 2003.
The bug is fixed in patch 125361-05 - you must log a sun support request to get a copy of the patch.
http://msg.wikidoc.info/index.php/Submit_sun_support_request
Regards,
Shane.

Calendar Sync Problems with Outlook 2007

I have had my 8300 Curve for about a month now and have had no trouble with syncs until today. Some how my Outlook appointments were deleted, but they remain on my Curve. I have tried various sync configurations to transfer this data from my Curve to Outlook. After the sync, the items remain on my Curve but are not available on Outlook. If I manually enter an appointment on Curve, it will sync, but the other past and future appointments will not.
I have also tried a hard reset, but no luck.
Any ideas?
Solved!
Go to Solution.

Hello,
I receive email on my device from two addresses: 1) @sprint.blackberry.net and 2) @charter.net. When I was having problems similar to those you are experiencing, I had these two addresses listed under Default Services - Calendar (CICAl) - Messaging (CMIME). These addresses were @sprint.blacberry.net and @charter.net. Once I followed the steps previously referenced, only one email address(@sprint.blackberry.net) appeared under the (CICAI) and (CMMIE) default setting. Reference to @charter.net was removed. My syncs have worked correctly since then; however, I only two way synce with the device and Outlooks. I also continue to get emails from both addresses without a problem.
If you don't mind giving up the Yahoo calendar, I would do the same. If you want to continue using the Yahoo calendar, I'm guessing that it must be selected in the Default Services - Calendar (CICAI) before performing a sync. Likewise for your @sprint.blackberry.net address; it also must be selected in the Default Services prior to performing a device to Outlook sync.
I hope this helps.
Tres

8130 Calendar sync problems with Outlook 2007

I have Sprint 8130...and all is okay...until today. I am used to Active sync (from my old HTC Mogul), not RIM software. When I sync'd a week ago, the first time, all was great (accept for the confusion I still have about where the inet explorer favorites went). Today, I plugged in for the second time. All seemed great, except that now most of my calendar items are no longer in Outlook. They are still in my Pearl, though.
I have tried to sync the other way, but to no avail. Ideas?
Solved!
Go to Solution.

So, that did not work, and I ended up on a differnt board where I found the answer....it is a known software glitch with DM since 12/07. It happens when you have multiple email addresses set up on your phone. It can work fine for weeks/months, then one day it just happens. It can happens no matter who your provider is. RIM still has not fixed the sofware issue (unless the Altel .81 fixed it...). It results from having 'multiple calendars' and only one syncing back to Outlook. The only way to fix the issue was the following:
a) Make certain Outlook is COMPLETELY up to date. Manually enter any calendar items on the BB which have not been synced over to Outlook.
b) On your BB, look at Calendar > Options > and you will see the different calendars available. Go back to the main calendar page and and press Menu, and you can view the calendars for each email profile. Decide which email profile you want your calendar entries to reside under, and which is your primary email address for this.
c) Go to Options > Advanced > Service Books. Highlight over AND delete the entries for ALL other email addresses other than your PRIMARY email address.
d) Go to Options > Advanced > Default Services, and make sure ONLY the one primary email you desire is listed there.
e) Now, connect your BB to your PC via USB, and open Desktop Manager.
f) Now, with your Outlook completely updated manually, do this:
1. Connect your BB via USB to your PC, and Open Desktop Manager on your PC.
2. Open up Backup/Restore > Advanced.
3. From Advanced you'll see a split pane screen. You won't see anything in the left pane. In the right pane will be the databases currently on your handheld device.
4. Highlight on the right side your Address Book database (OR your Calendar database) and click the CLEAR button at the bottom of that screen.
5. After it's finished, close the Backup/Restore window, and check the device to make sure the address book (or Calendar) has properly cleared out.
6. Now, re-sync the necessary contact (or Calendar information) from Outlook (or your database) and you should be set to go.
g) With all that completed, and your calendar appearing in BB... remove the battery on your BB (powered ON) and reboot the BB. This should resend the Service Books for the other email addresses you had deleted earlier. If you find after an hour they are not back, resend the service books from your carrier BIS site.
h) return to Options > Advanced > Default Services and make sure your primary email is still the default email. You want to leave your primary showing in the screen, and save.
I hope this might help some other people. THere is talk about all Calendar syncing issues eing related to this issue (except obvious user issues like not syncing all appointments).
Thanks for you time yesterday.

Sync problem with Outlook 2010 and BBStorm - no times transfer to Outlook

Everything seems to sync find except the calendar. It duplicates appointments on the phone, probably because all appointments it puts on Outlook turn into all day events without times or subjects. I mean, it's good to know I have something on the calendar that day, but it would be better to know what it is and when to show up. I try syncing again and the blank appointment duplicates onto the phone and still no details in Outlook. It says everything worked. What's up?

For the record - The Torch does the same thing.

Sync Mystery with Outook 2007 and iTunes 9.2.15 Continues

I have had a painful week trying to get iTunes to Sync again with Outlook 2007.
The problem started after upgrading. After exhaustive troubleshooting, I strongly believe the culprit is a cached sync file within iTunes.
I have reset my iTouch, removed all of my Outlook Syncs, reset synched history, forced sync, etc.
I treated my iTouch as a brand new device (factory reset) and started over.
When I had iTunes resync Outlook with my iTouch (again for the first time), it Synced OLD OUTLOOK DATA... ie, It did not read the new data from Outlook. And, I read through the log files. The log files are pulling the fresh data from Outlook (I see the fresh data in the logs) and the sync, according to the logs, PASSES. The iTunes diagnostics also PASSES.
My question is... how do I clear this old sync file?

Sync now working. In Outlook, selected View, Current View, Events. Then View, Current View, Customize Current View, then Fields, all appointment fields, and moved reminder into the view. Then clicked every event that had a reminder, set the reminder to none, and eventually returned to the Day Week Month view. Next sync, all events synced both ways.
Success. !!

TS4463 I am using Windows Vista with Outlook 2007 and iCloud. Everything has been great until this morning. I'm suddenly getting the message "Set of folders cannot be opened. The information store could not be opened.

I am using Windows Vista with Outlook 2007 and iCloud. Everything has been great until this morning. I'm suddenly getting the message "Set of folders cannot be opened. The information store could not be opened. I tried running the repair utlity to repair the iCloud however I am still getting this error message.

I tried rebooting. It didn't change anything.

Sync problem with Palm IIIxe and outlook

I am unable to sync my PalmIIIxe with Outlook 2007 on my PC running MS Vista Home premium 32 bit. The Palm IIIxe is using Palm OS 4.1 with Hotsync 4.0. I have installed palm outlook 2007 conduits.
I do not get any options to either set up or configure conduits from the desktop Hotsync manger 7.0.2. When I first installed Palm Desktop by Access version 6.2.2 it asked if I wanted to sync with Palm desktop or Outlook, I chose outlook…..but it will not sync, although I have been able to load apps.
Any ideas?

Hi there,
I would recommend reviewing the process for syncing Outlook with iTunes. Take a look at the article below for more information.
iOS: Syncing your data with iTunes
http://support.apple.com/kb/HT1386
If you experience issues during that process then you may want to take a look at some of the troubleshooting steps found in the article below.
iPhone, iPad, iPod touch: Troubleshooting contact and calendar syncing via USB on Windows
http://support.apple.com/kb/HT1692
-Griff W.

Blackberry Curve won't sync properly with Outlook 2007

Hi
I've searched the forums and can't find the answer to my problem so I wonder if anyone could help.
I keep all my business contacts on Outlook 2007 (there are almost 3,000 of them so I can't wipe them).
Recently, I downloaded the Version 7 of the Blackberry Desktop software. I then got an error message that I searched the forums for and discovered that many others had the same problem. The 'fix' recommended, until Blackberry resolves the issue, was to uninstall version 7 and reinstall version 6. I did this.
Now, however, I can't seem to get my Outlook calendar syncing with my Blackberry, and it keeps syncing the wrong address book. For some reason (goes back to an old desktop upgrade and doing backups - it was a friend who did it and I haven't a clue about such things) I have three different 'sets' of contacts or 'address books' in my Outlook 2007. None of them are syncing.
Basically, I want to have just one set of contacts (i.e., one single address book on my desktop Outlook 2007) and one single calendar, and have both syncing correctly with my Blackberry Curve.
Does anyone have some kind of real 'idiots' guide' to how to do this, please? I've tried doing a search for the correct 'path' etc., but it frankly just confuses me.
Many thanks.

When I've had challenges like this.. and searched and searched for solutions, I eventually contacted my provider who then put mt on to BB support direct... that's when I got an expert on the phone and they sorted it out in no time flat once we went back over exactly what had happened...
That'd be my suggestion.. but then again, my phone was supplied by my povider..
I've got a 9800, so the menus etc are different I guess..
Good luck

Sync problems with Outlook

Hi all.
Just got me.com up and running (trial) and almost everything work as it should. However I cannot get me.com to sync folders with Outlook. At me.com I have Inbox, Drafts, Sent and Trash folders. But in Outlook 2007 I only got Inbox and Unwanted-mail folders. If I delete a message in my Inbox at me.com the message is moved to Trash, but in Outlook there's a line through the header in the Inbox, probably because there is no Trash folder.
Anyone knows what could be wrong and how to solve this problem?
Best regards,
Michael
P.S. Sometimes I get an errormessage from Outlook saying, that folders cannot be synced, because there is no connection to the me.com server?

one of the recurrent event in your Outlook calendar is faulty. Find it and delete it or modify it.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Sync problem with Outlook 2007 and BDS version 7.1

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