Sync with PocketMac for BB error

I have the latest version of the PocketMac yet when I try to sync I get the "Error 1" message saying "Unable to Connect with BB; skipping.  Don't know what to do?  BB is connected by USB cable.  I am a new user and the BB is 8330C.

I have a Pearl 3G and have had similar problems each time there is an update/upgrade. The one I downloaded and installed this week took a long time, but then the first synchronization would not stop. I eventually had to force it to stop, generating errors. I've had this before.
What I've done previously is cumbersome. 
I start with turning off automatic sync.
I turn off sync for most items (contacts, tasks, etc.) and leave only calendars.
I generally have to over-write all the calendar entries on the device or the sync appears to go on forever (hours, even overnight).
I generally start with over-writing only future events, then check the box to include some new and old, increase the new and old range, then eventually sync everything in the calendar. --- Each step requires an additional manual sync.
I then start to sync Contacts, Notes, etc.
BUT ... and this is the very frustrating part ... I have to address up to hundreds of conflicts. This is the part that makes no sense. 
I'd like some help and answers on this topic too.

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