System freezed

Question

My computer is a H8-1559 desktop equiped with AMD FX-8350 8 core 4.00GHz processor and 8G Ram, running Windows 8.1.  I been used Adobe Premiere 10 to create slideshow for a long time for a long time, and I use to output the slideshow to hi-definition MP4 format. However, since few days ago, the computer keeps freeze during share and rendering, and it happening for all kind of output formats I picked. Had try system recovery, update graphic driver, but can't solve the problem, I used task manager to monitor the system while I operated Premiere Element, and found the system hanged when the software used 97% of CPU and 1,762 M of memory.  
Hope can have some advices before I do the system restore.  Many thanks!

Answer 1

Hello Skyip,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your computer has recently begun freezing when you have been rendering your videos. I am providing you with two documents to assist you.
The first is the HP Support document: Testing for Hardware Failures (Windows 8)which will ensure that you have not suffered a hardware failure. If you did I would suspect given what you have posted that it would be with the RAM. I would check to ensure this is not the case. If it is I think it would be best if you contacted HP technical support for repair options.
US support link to contact options for HP products purchased in the US.
Outside of US support link to contact options for HP products purchased outside the US.
The second is to check to ensure your computer is not overheating. So to check and deal with this I am providing you with the HP Support document: Reducing Heat Inside the PC to Prevent Overheating which will walk you through procedures to reduce the heat in your computer.
As you have already dealt with the software with a software recovery I believe this is where you will find your solution. Thank you for posting on the HP Forums. Have a great day!
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Dunidar
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