System freezes after the 10.9.3 update
Hello
New MacBook Pro, 15", 2.3 GHz, 16GB RAM, 1TB SSD
After the update to 10.9.3, the system hangs several times a day. Sometimes the freeze continues for about a minute and then the machine gets back to normal, sometimes it does not - then only hard reboot solves it. Are there any similar experiences out there? Any idea for possible causes?
Thank you
Boris
And this is the system report - at it's "normal" state. Obviously I'll not be able to run the EntreCheck when the thing freezes...
EtreCheck version: 1.9.11 (43) - report generated May 22, 2014 at 4:59:05 PM GMT+3
Hardware Information:
MacBook Pro (Retina, 15-inch, Late 2013)
MacBook Pro - model: MacBookPro11,3
1 2.3 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel Iris Pro - VRAM: (null)
NVIDIA GeForce GT 750M - VRAM: 2048 MB
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 4:9:12
Disk Information:
APPLE SSD SM1024F disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 899.7 GB (493.45 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
Windows 7 Pro (disk0s4) /Volumes/Windows 7 Pro: 100 GB (22.99 GB free)
USB Information:
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Anywhere
Kernel Extensions:
[kext loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
[kext loaded] com.aladdin.kext.aksfridge (1.0.2) Support
[kext loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) Support
[not loaded] com.devguru.driver.SamsungACMControl (1.4.14 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.14 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.14 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.14 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.14 - SDK 10.6) Support
[not loaded] com.driver.JRDMassStorageDriver64 (1.0.0) Support
[not loaded] com.driver.JRDMassStorageDriverType05 (1.0.0) Support
[not loaded] com.driver.JRDUSBModemData32 (1.0.1) Support
[not loaded] com.driver.JRDUSBModemData64 (4.0.8) Support
[not loaded] com.focusrite.driver.usb.audio (2.6) Support
[not loaded] com.focusrite.driver.usb2audio (1.2) Support
[not loaded] com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4) Support
[not loaded] com.paceap.kext.pacesupport.master (5.8) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.8 - SDK 10.3) Support
[kext loaded] com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4) Support
[kext loaded] com.senstic.driver.PocketAudioDevice (1.2 - SDK 10.6) Support
[kext loaded] com.senstic.driver.PocketCamDevice (1.0.0 - SDK 10.7) Support
[not loaded] com.senstic.driver.PocketCamDevice.UserClient (1.0.0 - SDK 10.7) Support
[not loaded] de.rme-audio.driver.RMEFirefaceUSB (1.94 - SDK 10.8) Support
[kext loaded] org.virtualbox.kext.VBoxDrv (4.2.18) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.18) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.18) Support
[kext loaded] org.virtualbox.kext.VBoxUSB (4.2.18) Support
Startup Items:
PACESupport: Path: /Library/StartupItems/PACESupport
VirtualBox: Path: /Library/StartupItems/VirtualBox
Problem System Launch Agents:
[loaded] com.paragon.NTFS.trial.plist Support
[loaded] com.paragon.NTFS.upd.plist Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[running] com.aladdin.aksusbd.plist Support
[running] com.aladdin.hasplmd.plist Support
[failed] com.avira.antivirus.dbcleaner.plist Support
[loaded] com.avira.antivirus.ipm.loader.plist Support
[running] com.avira.helper.watchdox.plist Support
[loaded] com.barebones.authd.plist Support
[not loaded] com.barebones.textwrangler.plist Support
[running] com.crashplan.engine.plist Support
[loaded] com.google.keystone.daemon.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[failed] com.micromat.TechToolProDaemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.paceap.eden.licensed.plist Support
[running] com.parallels.mobile.dispatcher.launchdaemon.plist Support
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist Support
[loaded] com.prosofteng.DriveGenius.locum.plist Support
[running] com.senstic.DPA.PocketCamAssistant.plist Support
[loaded] com.senstic.PocketCam.DriverReloader.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
[not loaded] com.winzip.WinZip-Mac.plist Support
[running] com.xrite.device.xrdd.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
[not loaded] org.macports.rsyncd.plist Support
[loaded] PACESupport.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.AdobeCreativeCloud.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[running] com.amazon.sendtokindle.launcher.plist Support
[loaded] com.avira.antivirus.ipm.ui.plist Support
[loaded] com.avira.antivirus.notifications.agent.plist Support
[loaded] com.avira.antivirus.odscan.default.plist Support
[loaded] com.avira.antivirus.scheduler.agent.plist Support
[running] com.avira.antivirus.systray.plist Support
[loaded] com.avira.antivirus.telemetry.agent.plist Support
[loaded] com.avira.antivirus.update.default.plist Support
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[failed] com.micromat.TechToolProAgent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist Support
[loaded] com.parallels.mobile.startgui.launchagent.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
[loaded] com.xrite.device.softwareupdate.plist Support
[running] de.rme-audio.RMEfirefaceUSBAgent.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.akamai.client.plist Support
[running] com.akamai.single-user-client.plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[failed] com.codecm.uploader.plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.parallels.mobile.startgui.launchagent.plist Support
[not loaded] com.spotify.webhelper.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items:
CrashPlan
Mail
Calendar
Messages
CrashPlan menu bar
Notes
Data_wd_3gb
Internet Plug-ins:
o1dbrowserplugin: Version: 5.4.1.18709 Support
Google Earth Web Plug-in: Version: 6.0 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
OVSHelper: Version: 1.1 Support
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
DivX Web Player: Version: 3.2.0.788 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
googletalkbrowserplugin: Version: 5.4.1.18709 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.0.0 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 55 Check version
Safari Extensions:
Open in Internet Explorer: Version: 1.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
InstantOn: Version: 7.1.2 - SDK 10.8 Support
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
BlueStacks Install Detector: Version: Unknown
Picasa: Version: 1.0 Support
Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Flash Player Support
Flip4Mac WMV Support
FUSE for OS X (OSXFUSE) Support
Java Support
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 837.91 GB Disk used: 378.34 GB
Destinations:
TimeMachine_wd_3gb [Network] (Last used)
Total size: 3
Total number of backups: 2
Oldest backup: 2014-05-22 06:57:28 +0000
Last backup: 2014-05-22 09:40:04 +0000
Size of backup disk: Excellent
Backup size 3 > (Disk size 837.91 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
5% Finder
3% WindowServer
2% com.apple.iCloudHelper
1% hidd
1% fontd
Top Processes by Memory:
426 MB Safari
426 MB WindowServer
295 MB savapi
246 MB CrashPlan
229 MB Dock
Virtual Memory Information:
4.62 GB Free RAM
5.56 GB Active RAM
4.30 GB Inactive RAM
1.52 GB Wired RAM
1.54 GB Page-ins
0 B Page-outs
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H/W path Device Class Description
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system GA-970A-UD3
/0 bus GA-970A-UD3
/0/0 memory 128KiB BIOS
/0/4 processor Athlon
/0/4/a memory 128KiB L1 cache
/0/4/c memory 2MiB L3 cache
/0/b memory 128KiB L1 cache
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/0/29/3 memory 4GiB DIMM 1600 MHz (0,6 ns)
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Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful. -
HP Envy dvd drive issues after the Windows 8.1 update
I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?
Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter -
After the most recent FF update, FF 3.6.6 will not load, citing the error message: "XULRunner / Error: Platform version '1.9.2.3' is not compatible with minVersion>=1.9.2.6 / maxVersion". Tried updating XULRunner with no luck. Downloaded fresh copy and installed. Still no luck.
== This happened ==
Every time Firefox opened
== FF updated to 3.6.6 ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.
If you have all your music on the cmputer then i would connect up my phone uncheck the Sync Music option and apply.
This should take all the music off your phone .Then you can resync the music back on to it.
If this doesn't work maybe a restore to factory settings and start from scratch is the way to go -
Lighting cables and adapters are not working after the last iOS 7 update.
Looking for some help from Apple here. After the last iOS 7 update, some of my lightning cables and adapters have stopped working.
I have an iPhone 5 funning iOS 7.0.2.
I have a car charger/FM RF transmitter that has worked like a charm for years. Because none of these have been made with a lighting connector, I've had a genuine Apple adapter on it since I bought my iPhone 5 a year ago. Never had a problem until the last iOS update. Now when I plug it in, not connection is registered. I've verified the charger is working by removing the adapter and plugging the old iPhone connecting into an iPhone 4 running iOS 6. I've also verified the adapter is working by plugging the charger with adapter into an iPad mini running iOS 6.
I also have a Belkin USB car charger. This came with a black lighting cable. Also worked like a charm until the last update. Now, half the file when I plug it in, no conncetion is registered. The other half of the time, it says this cable is not supported but does not connect my phone or charge it. I've also verified that the cable is working by plugging it into an iPad mini running iOS 6.I had the same bug. Powering off the phone and back on resolved the issue
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