System Update Error on Windows XP 64 bit

When I try to run System Update on my T410 which I have just installed Windows XP 64 bit on, I get the following error message.
Searching for Updates
An error occurred while gathering user information.
System Update does nothing after that.

Hello,
I don't believe that Lenovo ever shipped a T410 with Windows XP Professional 64-bit Edition, so you'll likely need to manually download device drivers for the various hardware components from the various silicon manufacturers' web sites (i.e., Intel, nVidia and so forth).
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
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Hi,
in this situation try following:
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check if the informations are correct.
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Hello,
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I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
Deutsche Community Comunidad en Español Русскоязычное Сообщество

Current iTunes Sofware update: error 7 windows error 1114

Software update caused Error 7, Windows error 1114. Fixed .net Framework 4.5.1 (7x64) Windows operating system., as per suggestion in previous discussions.The problem still persists.
This has NEVER happened & I have had iTunes since it was first introduced. Briefly read that iTunes must now be uninstalled, then reinstalled.
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Judging by the number of posts, it would appear that this could be an Apple iTunes issues, and a fix would help, rather than the cumbersome task as suggested.
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System Update error "An error occurred while gathering user information"

I honestly think that i'm never going to stop running into issues with Lenovos software....
Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out.
[Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
Info 2015-03-04 , 05:58:34
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.34209
Info 2015-03-04 , 05:58:36
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:36
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2015-03-04 , 05:58:39
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2015-03-04 , 05:58:39
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_14_00
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2015-03-04 , 05:58:39
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Downloaded
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
Message: Parsing the UDF file
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
Type: System.IO.FileNotFoundException
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2015-03-04 , 05:58:39
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:41
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2015-03-04 , 05:58:41
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2015-03-04 , 05:58:42
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2015-03-04 , 05:58:42
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2015-03-04 , 05:58:42
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2015-03-04 , 05:58:42
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2015-03-04 , 05:58:42
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2015-03-04 , 05:58:43
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
Solved!
Go to Solution.

The hello level 9_14 is expected behavior. The link is currently set blanks. Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information.
As you saw, hello level9_13 contains data.
My notes:
systemupdate506-01-15-2015.exe System Update 5.06.0027 hl=14 (02/05/2015)
systemupdate506-11-04-2014.exe System Update 5.06.0024 hl=13 (11/24/2014)
>>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
====
Your failure is here:
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
================
SU runs ia.exe(inventory agent) via tvsucommandlauncher via the SU service in windows services.
Expected output is the creation of two XML's:
'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
These two .xmls contain information about your system such as machine type and model.
This message stated:
Message: RC eGatherer: 0
I dont think ia.exec ever got executed.
===
In c\programdata\lenovo\systemupdate\logs
Post
tvsu_exec.log
Tvsucommandlauncher.log
service.log (inside the SUservice logs folder).
Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
==
DId your system ship from the factory with System Update installed?
Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system?

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Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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Go to Solution.

Hi scottiecargo, welcome to the forum,
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Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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I created the image using MDT2010 and used one of the 380's as a reference.
All has been well for about a month or two but recently 6 computers are giving me Windows Update errors with the error code of 80080005.
I have a WSUS 3.0 SP2 server running, and all of my other computers seem to be getting their updates just fine. WSUS has the problematic computers in it's database, but it shows that they haven't checked in for "x" days.
I have Avast 4.8 Professional installed, I have OpenDNS configured to block bad websites, ____, etc. and I also use an Untangle server to prevent access to bad websites. I've ran a Malwarebytes' Anti-Malware scan on the affected computers, as well
as Windows Defender scan, and Windows Live OneCare scans, and all have found no malicious software.
I have also tried resetting the Windows update service as described here: http://support.microsoft.com/kb/971058 as well as a script that supposedly does the same thing, but also resets all previous
update events, but I can't find the script source right now (I had ran it last week, and it didn't work).
I'm currently running a SFC /Scannow on one of the computers, and now it has finished. It gives the error: Windows Resource Protection could not start the repair service. I'll have to google that next.
The last windows update that ran on the computer that I'm working on now was installed on 11-18-2010 and was a Windows Defender Update (KB915597 Def: 1.93.1985.0)
Previous to that was 11/9/2010 2 updates: KB977165 and KB981852.
I guess I'll have to look at all of the other machines to see if they have the same updates installed.
Anyway, has anyone else had this problem? I've seen vista home editions, and RC's but no real Windows 7 Pro+ RTM versions in business environments where updates were controlled by WSUS.
Thanks for any help that you can provide!
By the way, I only work at this location once a week (tuesdays, well thursdays too, but I'm next door to this building, but I have remote access), so bare with me on trying to fix things.

Ok, for the sake of completeness, I have completed the instructions given by Miya Yao.
After stopping the Windows Update Service (from an Admin Command prompt window), renaming the SoftwareDistribution folder to SDold, then starting the update service again, I still receive the same error when checking for updates.
The windows update log shows this (starting from about 4am) and I just reset the service at about 9:10, which you can see in the log.
2010-12-21 04:19:02:342 940 f20 Agent WARNING: WU client failed Searching for update with error 0x80080005
2010-12-21 04:19:02:342 940 cd4 AU >>## RESUMED ## AU: Search for updates [CallId = {8957B50F-46F1-44C4-A347-20D4C5E91D47}]
2010-12-21 04:19:02:342 940 cd4 AU # WARNING: Search callback failed, result = 0x80080005
2010-12-21 04:19:02:342 940 f20 Report CWERReporter finishing event handling. (00000000)
2010-12-21 04:19:02:342 940 cd4 AU # WARNING: Failed to find updates with error code 80080005
2010-12-21 04:19:02:342 940 cd4 AU #########
2010-12-21 04:19:02:342 940 cd4 AU ## END ## AU: Search for updates [CallId = {8957B50F-46F1-44C4-A347-20D4C5E91D47}]
2010-12-21 04:19:02:342 940 cd4 AU #############
2010-12-21 04:19:02:342 940 cd4 AU Successfully wrote event for AU health state:0
2010-12-21 04:19:02:342 940 cd4 AU AU setting next detection timeout to 2010-12-21 14:19:02
2010-12-21 04:19:02:342 940 cd4 AU Setting AU scheduled install time to 2010-12-22 08:00:00
2010-12-21 04:19:02:342 940 cd4 AU Successfully wrote event for AU health state:0
2010-12-21 04:19:02:342 940 cd4 AU Successfully wrote event for AU health state:0
2010-12-21 04:19:07:350 940 f20 Report REPORT EVENT: {A472759C-BEE7-4161-84E8-41F1C1D03AB4} 2010-12-21 04:19:02:342-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80080005 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80080005.
2010-12-21 04:19:07:350 940 f20 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-12-21 04:19:07:350 940 f20 Report WER Report sent: 7.4.7600.226 0x80080005 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Managed
2010-12-21 04:19:07:350 940 f20 Report CWERReporter finishing event handling. (00000000)
2010-12-21 04:24:22:767 940 f20 PT WARNING: Cached cookie has expired or new PID is available
2010-12-21 04:24:22:767 940 f20 PT Initializing simple targeting cookie, clientId = a6d6dc1c-d844-451c-8609-3879e6cacb33, target group = , DNS name = lab24.sja.local
2010-12-21 04:24:22:767 940 f20 PT Server URL = http://server2:8530/SimpleAuthWebService/SimpleAuth.asmx
2010-12-21 04:24:22:814 940 f20 Report Uploading 2 events using cached cookie, reporting URL = http://server2:8530/ReportingWebService/ReportingWebService.asmx
2010-12-21 04:24:22:814 940 f20 Report Reporter successfully uploaded 2 events.
2010-12-21 06:59:23:020 940 b4c AU AU was unable to detect updates for more than 48 hours
2010-12-21 06:59:28:027 940 c78 Report REPORT EVENT: {511B1C92-939C-4E97-A51B-50E75FCB7AEF} 2010-12-21 06:59:23:020-0500 1 149 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Failure Software Synchronization Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
2010-12-21 06:59:28:027 940 c78 Report CWERReporter finishing event handling. (00000000)
2010-12-21 09:02:03:476 940 2f4 AU Triggering AU detection through DetectNow API
2010-12-21 09:02:03:476 940 2f4 AU Triggering Online detection (interactive)
2010-12-21 09:02:03:476 940 b4c AU #############
2010-12-21 09:02:03:476 940 b4c AU ## START ## AU: Search for updates
2010-12-21 09:02:03:477 940 b4c AU #########
2010-12-21 09:02:03:488 940 b4c AU <<## SUBMITTED ## AU: Search for updates [CallId = {B65ACC67-ED84-45D4-9774-D0475806E74B}]
2010-12-21 09:02:03:488 940 e38 Agent *************
2010-12-21 09:02:03:488 940 e38 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-12-21 09:02:03:488 940 e38 Agent *********
2010-12-21 09:02:03:488 940 e38 Agent * Online = Yes; Ignore download priority = No
2010-12-21 09:02:03:488 940 e38 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-12-21 09:02:03:488 940 e38 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2010-12-21 09:02:03:488 940 e38 Agent * Search Scope = {Machine}
2010-12-21 09:02:03:488 940 e38 Setup Checking for agent SelfUpdate
2010-12-21 09:02:03:489 940 e38 Setup Client version: Core: 7.4.7600.226 Aux: 7.4.7600.226
2010-12-21 09:02:03:489 940 e38 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2010-12-21 09:02:03:496 940 e38 Misc Microsoft signed: Yes
2010-12-21 09:02:06:071 940 e38 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2010-12-21 09:02:06:078 940 e38 Misc Microsoft signed: Yes
2010-12-21 09:02:06:080 940 e38 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2010-12-21 09:02:06:087 940 e38 Misc Microsoft signed: Yes
2010-12-21 09:02:06:100 940 e38 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2010-12-21 09:02:06:107 940 e38 Misc Microsoft signed: Yes
2010-12-21 09:02:06:123 940 e38 Setup Determining whether a new setup handler needs to be downloaded
2010-12-21 09:02:06:123 940 e38 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe:
2010-12-21 09:02:06:129 940 e38 Misc Microsoft signed: Yes
2010-12-21 09:02:06:129 940 e38 Setup SelfUpdate handler update NOT required: Current version: 7.4.7600.226, required version: 7.4.7600.226
2010-12-21 09:02:06:129 940 e38 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.4.7600.226"
2010-12-21 09:02:15:386 940 b4c AU AU received policy change subscription event
2010-12-21 09:02:36:165 940 e38 Setup WARNING: Cbs StartSession, error = 0x80080005
2010-12-21 09:02:36:165 940 e38 Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.4.7600.226" failed, error = 0x80080005
2010-12-21 09:02:36:165 940 e38 Setup FATAL: SelfUpdate check failed, err = 0x80080005
2010-12-21 09:02:36:165 940 e38 Agent * WARNING: Skipping scan, self-update check returned 0x80080005
2010-12-21 09:02:36:165 940 e38 Agent * WARNING: Exit code = 0x80080005
2010-12-21 09:02:36:165 940 e38 Agent *********
2010-12-21 09:02:36:165 940 e38 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-12-21 09:02:36:165 940 e38 Agent *************
2010-12-21 09:02:36:165 940 e38 Agent WARNING: WU client failed Searching for update with error 0x80080005
2010-12-21 09:02:36:165 940 e8c AU >>## RESUMED ## AU: Search for updates [CallId = {B65ACC67-ED84-45D4-9774-D0475806E74B}]
2010-12-21 09:02:36:165 940 e8c AU # WARNING: Search callback failed, result = 0x80080005
2010-12-21 09:02:36:165 940 e8c AU # WARNING: Failed to find updates with error code 80080005
2010-12-21 09:02:36:165 940 e8c AU #########
2010-12-21 09:02:36:165 940 e8c AU ## END ## AU: Search for updates [CallId = {B65ACC67-ED84-45D4-9774-D0475806E74B}]
2010-12-21 09:02:36:165 940 e8c AU #############
2010-12-21 09:02:36:165 940 e8c AU Successfully wrote event for AU health state:0
2010-12-21 09:02:36:165 940 e8c AU AU setting next detection timeout to 2010-12-21 19:02:36
2010-12-21 09:02:36:165 940 e8c AU Setting AU scheduled install time to 2010-12-22 08:00:00
2010-12-21 09:02:36:165 940 e8c AU Successfully wrote event for AU health state:0
2010-12-21 09:02:36:165 940 e8c AU Successfully wrote event for AU health state:0
2010-12-21 09:02:41:172 940 e38 Report REPORT EVENT: {678C2913-B3B3-4F14-9310-C2E2B1F3334A} 2010-12-21 09:02:36:165-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80080005 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80080005.
2010-12-21 09:02:41:172 940 e38 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-12-21 09:02:41:172 940 e38 Report WER Report sent: 7.4.7600.226 0x80080005 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Managed
2010-12-21 09:02:41:172 940 e38 Report CWERReporter finishing event handling. (00000000)
2010-12-21 09:06:07:779 940 b4c AU ########### AU: Uninitializing Automatic Updates ###########
2010-12-21 09:06:37:809 940 b4c Handler FATAL: UH: 0x80080005: StartSession failed in CCbs::IsCbsPending
2010-12-21 09:06:37:840 940 b4c Report CWERReporter finishing event handling. (00000000)
2010-12-21 09:06:37:872 940 b4c Service *********
2010-12-21 09:06:37:872 940 b4c Service ** END ** Service: Service exit [Exit code = 0x240001]
2010-12-21 09:06:37:872 940 b4c Service *************
2010-12-21 09:08:37:104 940 e84 Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0500) ===========
2010-12-21 09:08:37:104 940 e84 Misc = Process: C:\Windows\system32\svchost.exe
2010-12-21 09:08:37:104 940 e84 Misc = Module: c:\windows\system32\wuaueng.dll
2010-12-21 09:08:37:104 940 e84 Service *************
2010-12-21 09:08:37:104 940 e84 Service ** START ** Service: Service startup
2010-12-21 09:08:37:104 940 e84 Service *********
2010-12-21 09:08:37:108 940 e84 Agent * WU client version 7.4.7600.226
2010-12-21 09:08:37:108 940 e84 Agent * Base directory: C:\Windows\SoftwareDistribution
2010-12-21 09:08:37:108 940 e84 Agent * Access type: No proxy
2010-12-21 09:08:37:108 940 e84 Agent * Network state: Connected
2010-12-21 09:08:37:453 940 e84 DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
2010-12-21 09:08:37:462 940 e84 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2010-12-21 09:08:37:464 940 e84 Agent WARNING: failed to access the auth cab, fatal error 0x80070003
2010-12-21 09:08:37:464 940 e84 Agent WARNING: Invalid service in the backup data store; cleaning up
2010-12-21 09:08:37:465 940 e84 Agent WARNING: Failed to add and register service 7971f918-a847-4430-9279-4a52d1efe18d to the data store 0x80240031
2010-12-21 09:08:37:465 940 e84 Agent WARNING: Default Service Recovery: Attempting to add pending registration for service 7971f918-a847-4430-9279-4a52d1efe18d to the data store
2010-12-21 09:09:22:474 940 e84 Report CWERReporter::Init succeeded
2010-12-21 09:09:22:474 940 e84 Agent *********** Agent: Initializing Windows Update Agent ***********
2010-12-21 09:09:22:475 940 e84 Agent *********** Agent: Initializing global settings cache ***********
2010-12-21 09:09:22:475 940 e84 Agent * WSUS server: http://server2:8530
2010-12-21 09:09:22:475 940 e84 Agent * WSUS status server: http://server2:8530
2010-12-21 09:09:22:475 940 e84 Agent * Target group: (Unassigned Computers)
2010-12-21 09:09:22:475 940 e84 Agent * Windows Update access disabled: No
2010-12-21 09:09:22:475 940 e84 DnldMgr Download manager restoring 0 downloads
2010-12-21 09:09:22:476 940 e84 AU ########### AU: Initializing Automatic Updates ###########
2010-12-21 09:09:22:477 940 e84 AU # WSUS server: http://server2:8530
2010-12-21 09:09:22:477 940 e84 AU # Detection frequency: 22
2010-12-21 09:09:22:477 940 e84 AU # Approval type: Scheduled (Policy)
2010-12-21 09:09:22:477 940 e84 AU # Scheduled install day/time: Every day at 3:00
2010-12-21 09:09:22:477 940 e84 AU # Auto-install minor updates: Yes (Policy)
2010-12-21 09:09:22:478 940 e84 AU Setting AU scheduled install time to 2010-12-22 08:00:00
2010-12-21 09:09:22:751 940 e84 Report *********** Report: Initializing static reporting data ***********
2010-12-21 09:09:22:751 940 e84 Report * OS Version = 6.1.7600.0.0.65792
2010-12-21 09:09:22:751 940 e84 Report * OS Product Type = 0x00000004
2010-12-21 09:09:22:772 940 e84 Report * Computer Brand = Dell Inc.
2010-12-21 09:09:22:772 940 e84 Report * Computer Model = OptiPlex 380
2010-12-21 09:09:22:775 940 e84 Report * Bios Revision = A01
2010-12-21 09:09:22:775 940 e84 Report * Bios Name = Phoenix ROM BIOS PLUS Version 1.10 A01
2010-12-21 09:09:22:775 940 e84 Report * Bios Release Date = 2010-03-11T00:00:00
2010-12-21 09:09:22:775 940 e84 Report * Locale ID = 1033
2010-12-21 09:09:22:777 940 e84 AU Successfully wrote event for AU health state:0
2010-12-21 09:09:22:777 940 e84 AU Initializing featured updates
2010-12-21 09:09:22:777 940 e84 AU Found 0 cached featured updates
2010-12-21 09:09:22:777 940 e84 AU Successfully wrote event for AU health state:0
2010-12-21 09:09:22:778 940 e84 AU Successfully wrote event for AU health state:0
2010-12-21 09:09:22:778 940 e84 AU AU finished delayed initialization
2010-12-21 09:09:27:781 940 36c Report CWERReporter finishing event handling. (00000000)
2010-12-21 09:10:20:421 940 bf0 AU Triggering AU detection through DetectNow API
2010-12-21 09:10:20:422 940 bf0 AU Triggering Online detection (interactive)
2010-12-21 09:10:20:422 940 e84 AU #############
2010-12-21 09:10:20:422 940 e84 AU ## START ## AU: Search for updates
2010-12-21 09:10:20:422 940 e84 AU #########
2010-12-21 09:10:20:425 940 e84 AU <<## SUBMITTED ## AU: Search for updates [CallId = {F1E8D669-5A48-4C25-832F-4A5ABD80270F}]
2010-12-21 09:10:20:425 940 36c Agent *************
2010-12-21 09:10:20:425 940 36c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-12-21 09:10:20:425 940 36c Agent *********
2010-12-21 09:10:20:425 940 36c Agent * Online = Yes; Ignore download priority = No
2010-12-21 09:10:20:425 940 36c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-12-21 09:10:20:425 940 36c Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2010-12-21 09:10:20:425 940 36c Agent * Search Scope = {Machine}
2010-12-21 09:10:20:425 940 36c Setup Checking for agent SelfUpdate
2010-12-21 09:10:20:426 940 36c Setup Client version: Core: 7.4.7600.226 Aux: 7.4.7600.226
2010-12-21 09:10:22:715 940 36c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2010-12-21 09:10:22:725 940 36c Misc Microsoft signed: Yes
2010-12-21 09:10:22:745 940 36c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2010-12-21 09:10:22:750 940 36c Misc Microsoft signed: Yes
2010-12-21 09:10:22:765 940 36c Setup Determining whether a new setup handler needs to be downloaded
2010-12-21 09:10:22:765 940 36c Setup SelfUpdate handler is not found. It will be downloaded
2010-12-21 09:10:22:765 940 36c Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.4.7600.226"
2010-12-21 09:10:52:778 940 36c Setup WARNING: Cbs StartSession, error = 0x80080005
2010-12-21 09:10:52:778 940 36c Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.4.7600.226" failed, error = 0x80080005
2010-12-21 09:10:52:778 940 36c Setup FATAL: SelfUpdate check failed, err = 0x80080005
2010-12-21 09:10:52:779 940 36c Agent * WARNING: Skipping scan, self-update check returned 0x80080005
2010-12-21 09:10:52:779 940 36c Agent * WARNING: Exit code = 0x80080005
2010-12-21 09:10:52:779 940 36c Agent *********
2010-12-21 09:10:52:779 940 36c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-12-21 09:10:52:779 940 36c Agent *************
2010-12-21 09:10:52:779 940 36c Agent WARNING: WU client failed Searching for update with error 0x80080005
2010-12-21 09:10:52:779 940 ba0 AU >>## RESUMED ## AU: Search for updates [CallId = {F1E8D669-5A48-4C25-832F-4A5ABD80270F}]
2010-12-21 09:10:52:780 940 ba0 AU # WARNING: Search callback failed, result = 0x80080005
2010-12-21 09:10:52:780 940 ba0 AU # WARNING: Failed to find updates with error code 80080005
2010-12-21 09:10:52:780 940 ba0 AU #########
2010-12-21 09:10:52:780 940 ba0 AU ## END ## AU: Search for updates [CallId = {F1E8D669-5A48-4C25-832F-4A5ABD80270F}]
2010-12-21 09:10:52:780 940 ba0 AU #############
2010-12-21 09:10:52:783 940 ba0 AU Successfully wrote event for AU health state:0
2010-12-21 09:10:52:783 940 ba0 AU AU setting next detection timeout to 2010-12-21 19:10:52
2010-12-21 09:10:52:783 940 ba0 AU Setting AU scheduled install time to 2010-12-22 08:00:00
2010-12-21 09:10:52:783 940 ba0 AU Successfully wrote event for AU health state:0
2010-12-21 09:10:52:784 940 ba0 AU Successfully wrote event for AU health state:0

System Update Error on Windows XP 64 bit

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