Systems no longer exist on Report A Product Error page

When I go to SAP Support Portal and click "Report a Product Error" I am prompted to choose the system I am submitting a request ticket for. 
When I use either search feature, my system (SBOP formerly known as EPM-PLA in the SAP universe) is not available.  Previously I had two systems available - development and production - and now there are none and I can't even proceed.
What happened and what am I supposed to do now?  Also, when I go to my message Inbox there are no messages even though I have submitted many tickets and communicated with the support several times before.

I didn't expect any support personnel to read it and respond or provide assistance but I did expect somebody might have an answer.  Why would our installed systems suddenly change without authorization?

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