Table of Contents not working!

Hi,
I'm writing a paper for graduation and I have a big problem concerning the Table of Contents. I've paragraphed all my headers. In total I've used Header 1 till Header 4 and for the text I've used the body paragraph. So when I want to insert the table of Contents. Just the header 2 appears and also some text which shouldn't be there. Why can't I insert all the Headers??? There all ticked in the TOC box. I don't know what to do and the next apple store is in Zürich...I've asked in one apple store in HK, they told me to uninstall iwork and I did it, but it still doesn't work. I really really need to solve that problem!!! Or I have to install word on my mac...what a shame ;))))

Click on my blue name and email me the file.
I'll see if I can spot the problem.
Peter

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Wonder if any kind and expert people could help here?
System: Lenovo laptop, Win XP SP3 32bit, all updates installed. Main browser Firefox with add-ons including Adblock and Ghostery. Broadband via TalkTalk (after they bought up the original ISP I signed up for!) via a BT Business Hub router, usually connecting wirelessly. Comodo firewall installed, no other 'security' stuff running..
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BBC news website clips - any - spins for a bit then comes up "this content doesn't seem to be working"
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BBC radio player - says 'loading' for a bit then does nothing.
ITVplayer - plays an ad then 'resume' button comes up but it won't play, 'resume' just reappears.
Youtube - videos play but takes several seconds to start buffering, much slower than usual
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I've tried googling CDNRedundancyManagerError and searching for any related problems, and then tried everything suggested, e.g. at
http://forums.adobe.com/message/4022210
http://ubuntuforums.org/archive/index.php/t-1939039.html
but nobody seems to have an answer and all made no difference:
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- Cleared Firefox browser cache and history
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- checked 'allow third party storage' is on in Flash settings. Also tried it with and without hardware acceleration (right click in Flash player and also in Firefox options).
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- uninstalled Flash and reinstalled current Flash 11.5 (freshly downloaded)
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- On original laptop tried a system restore to a week ago when known working - system restore failed, 'no changes made to original system'.
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- Can't be the ISP throttling streaming video as the Win7 laptop works OK.
- Can't be the Wifi on the XP machines as connecting by ethernet makes no difference.
- Unlikely(?) to be Flash as the Chrome version has same problems as Firefox, and also installing various versions made no difference.
- Not the firewall as turning it off makes no difference.
- Not the Firefox add-ons as (a) turning them off in safe mode makes no difference and (b) Chrome also affected
So what can it be? Any ideas anyone?
Thanks in advance for any help. Will respond quickly with further info or results of further tests. Cheers Pete

Good idea - but sadly there was no change in safe mode. I agree something in XP does sound like the culprit...
I suspect it may be quite hard to reproduce - similar error reports from users are fairly thin on the ground, and I'd expect many more if all XP systems were affected. Everything also plays fine on an XP machine I have at work (different router and ISP, but it's got much the same software on and has had all the same updates).
I'm in the UK BTW as you clearly guessed!
As to a URL - just try any of the video clips on the BBC website or try playing anything via iPlayer - they all behave the same as far as I can tell. e.g.
http://www.bbc.co.uk/news/uk-21039157
http://www.bbc.co.uk/iplayer/episode/b01pz9m7/Locomotion_Dan_Snows_History_of_Railways_Epi sode_1/
both give the 'content not working' with CDN redundancy etc error just now. Incidentally several of the Google hits for that error were for people trying to access the BBC via various VPN services/proxies... wonder if that's an indication I'm running into some error whereby the BBC don't know I'm in the UK?
for ITV player see e.g.
https://www.itv.com/itvplayer/lewis/series-7/episode-2-down-among-the-fearful-part-2
It prompted me for a location - either via me typing a postcode or letting the browser tell them the location. Choosing the latter came up 'unknown' so I had to enter the postcode...
So I wonder if it's an issue whereby my IP address (or whatever) isn't being properly tied to a UK location. I would assume that's usually an ISP issue, although the fact that the Windows 7 machine works would seem to contradict this...
Region is set as UK in the XP 'Regional and Language' control panel...
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http://www.channel4.com/programmes/the-big-bang-theory/4od#3456419

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