Tell us your story with SAP Cloud for Customer!

Check out the Bluefin story on their experiences with SAP Cloud for Customer below:
Bluefin Solutions was one of the earliest adopters of SAP Cloud for Customer which is used for lead and opportunity management. This presentation will share experiences and tips from a a rapid, agile implementation.

Hi Srivatsava,
I am getting the error while creating the Group under the SAP Cloud Opportunity
Sales - > Opportunity -> Group Tab -> Create New Group
Kindly check the below screen for same.
can you please help me what step require to solve this issue.
Waiting for you response.
Many Thanks
Mithun

Similar Messages

SAP Jam Integration With SAP Cloud For Customer

Hi Experts,
Can anyone have idea about how we can integrate the SAP JAM with SAP Cloud For Customer .
Any document or any guide please share with me.
Appreciate your help.
Many Thanks,
Mithun

Hi Srivatsava,
I am getting the error while creating the Group under the SAP Cloud Opportunity
Sales - > Opportunity -> Group Tab -> Create New Group
Kindly check the below screen for same.
can you please help me what step require to solve this issue.
Waiting for you response.
Many Thanks
Mithun

CTI Integration with SAP Cloud for Customer

HI,
Can some one help me how to connect cti with sap cloud for customer.

Hey Achyut,
Cloud for Customer supports CTI and their is an official document for the same as well.
https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01200252310000101184&_SCENARIO=01100035870000000202&_OBJECT=011000358…
You can find related docs on service.sap.com/cloud4customer
Thanks,
Ravi

Integration of Oracle and Snap Engage with SAP Cloud for Customer

Hello,
We need to integrate Oracle ( for opportunities, accounts and products ) with SAP C4C (Cloud for Customer).
And also Snap Engage ( for Sales Leads ) with SAP C4C (Cloud for customer ).
Is it possible to do it using custom APIs without engagement of any middleware system?
Thanks,
Shikha

Hi Shika,
In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
1. Follow-up Sales documents from Tickets such as leads and opptys
2. Flexibility to relabel the Ticket work center to anything you want to call the object such as "Sales Inquiry"
What this allows you to do now is have a Sales Contact Center which can process inbound sales requests from customers in a centralized organization across all supported interaction channels of Email, Social, Chat, CTI/Phone Calls, and coming in 1411 SMS. Given SnapEngage already provides certified integration for C4Service, you can basically setup the solution to create the following business process
1. Customer contacts company via SnapEngage
2. SnapEngage automatically routes and creates a C4Service Ticket (Sales Inquiry)
3. Sales Contact Center agent can evaluate the inquiry and decide to create a follow-up lead or opportunity, which automatically copies the sales inquiry information into the lead or oppty
4. Lead and Opportunity can use standard territory management capabilities to route it to the appropriate sales person for follow-up
Good Luck!
Rei

Identify price [Derive dynamic pricing] related fields within sales quote output form in SAP cloud for customer CRM application

We have designed a Sales Quote Output Form using ADLC for SAP Cloud for Customer (C4C). We need to print both header and item level price details like Unit Price, Tax%, Tax Amount, Discount %, Discount value on the output form. We are now struggling to find the actual fields which will carry these values in the transaction. We are using multiple pricing procedures which have different condition types. The struggle is to find the actual condition type while generating the output. Can somebody guide which fields could carry these values which condition type. Can this be achieved without coding. Please guide.
I have added two screen shots for reference.

I am not sure I understand your question. What I think you are asking is in your data binding where is the data for fields in question. That is something you will need to get from whoever defined the data. The connection simply binds the data to your form but determining which field carries that data is not something this group would be able to help with. I would go back to your DBA and ask for a schema or DB reference to show which bindings will carry that data. Does that help?

CTI Connector project SAP Cloud for Customer

Hello Experts,
I am searching for the CTI Connector project used for enabling outbound calls as it is described in the SAP Cloud for Customer CTI Guide:
"Download the CTI Connector project from the SAP Service Marketplace and install it."
Unfortunately, I didn't find anything at the SAP Service Marketplace.
Can anybody help me with that?
Thanks & Regards,
Daniel

Hello, Venkitesh, following your advice we have created OSS ticket about subject of this post.
And already got answer for our OSS ticket. In our ticket (1000000030 from tenant my307081) description we were talking about CTI_connector_project :
"Hello, can you please provide us a link for downloading a CTI_Connector_Project that is mentioned in help section for enabling outbound calls. We can't download it from SAP Service marketplace"
and the answer for our ticket was:
CTI adaptor is available to download from C4C system. Please refer the attachment. We have also attached the same in incident.
Request you to revert with error screen shot in case if you have any issue.
Best Regards,
SAP Customer Success Delivery"
So, it's clear for me that we have misunderstand with SAP Customer Success Delivery employee.
Could you please give us another advice how we can get CTI_connector_project or even direct link?
BR,
Anton.

Features in SAP Cloud for Customer

Hi All,
We have the possibility of enabling transaction launcher within SAP CRM on premise to kind of embed the backend SAP ERP
screen within CRM UI. Can those options be configured/developed within SAP Cloud for Customer?
If so, what are the options.
Thanks,
Suvankar Chatterjee

Hi Suvankar,
I actually thought of the mash up framework as well but for that you need to have single sign on configured between SAP system and cloud. Also, the application logic will reside in on-premise system.
One more option would be to create a custom screen altogether using Cloud development studio & link it using a real time synchronous web service with On-premise. By this method, you application logic will reside in CLoud.
So, you can pick any of the two methods based on your methodology.
Thanks,
Ravi

SAP Cloud For Customer : How to change the Logo or Image into the Standard Form Template

Hi Experts,
I have requirement to change the standard template format.
I have copy standard template and edit using Adobe Life Cycle Designer to change the logo / image.
After changed and upload modified template and change the output setting for print i can able to see the changes but logo / image can not display.
Can anyone have idea how to solve this issue ?
Can we change the template within cloud system?
If Yes than How ?
Regards,
Mithun

The following are the instructions (November 2014 version of SAP Cloud for Customer)
Edit a Form Master Template
Overview
As an administrator, you can edit existing form master templates. These are used to define the header, footer, and logos used in form templates. Form master templates also contain an e-mail disclaimer that is appended to automatically generated e-mails sent to business partners when a document is output from the system.
Procedure
1. Go to Application and User Management or Administrator Business Flexibility Master Template Maintenance .
2. In the Master Template Maintenance view, select Form Master Templates from the Show menu.
3. Select the master template you want to edit and click Edit.
4. On the Form Master Template tab, do the following:
Under Header, click Upload and browse to find the file you want as logo. Adjust the size and alignment of the logo, as required.The file formats .gif, .bmp, .jpg, .png, and .tif are supported. The logo should not be larger than 40 mm width x 20 mm height. If you upload a graphic that is larger than 40 mm x 20 mm, it is resized automatically.Select the Header Divider checkbox if you want a graphical divider to appear on your form.Under Sender Address, enter your company’s address. The sender address is shown above the recipient's address in a letter.Under Footer, choose the number of footer columns you want to display. Enter the footer text exactly as you would like it to appear on the form. You can maintain up to 4 footer blocks with a maximum of 10 lines per footer.Note that the width of each footer block is equally divided over the available space. If a line of text in the footer is too long for the current font size, the system will automatically enter a line break. If this automatic line break does not meet your needs, you may need to enter the text after the line break as a separate line.To maintain multiple languages, you must first add the language from the Add menu and then maintain the texts in that language by selecting the language from the dropdown list.
5. Click the refresh button to preview your changes. From the dropdown list under Preview, you can select a country. The preview is then displayed using the country-specific template, for example, some countries do not use sender addresses or have different paper sizes.
6. On the E-Mail Disclaimer tab, you can enter a disclaimer or other company-specific legal information.
This text is appended to the main text body of e-mails that are created when a document is output by the system. It is not possible to create separate language versions of this text; therefore if your company uses multiple communication languages, you should enter all language versions of the disclaimer here.
7. Click Save and Close.
Result
If required, you can now assign the form master template to a company/org unit and/or output channel. For more information, see the Master Template Maintenance Quick Guide.
Note that master templates can be activated and deactivated for each form template in the Form Template Maintenance view. For more information, see the Form Template Maintenance Quick Guide.

SAP Cloud For Customer : Code List Mapping For Material or Product

Hi Experts,
I wnat some information about the SAP cloud code list mapping.
If i want to replicate Material / Product from SAP ECC / SAP CRM to SAP cloud for customer then any code list mapping entry we need to maintain in cloud side?
Or
Any Code list mapping for Material or Product in Cloud?
If yes anyone have list with SAP ECC / SAP CRM table details?
Many Thanks
Mithun

Hi Mithun,
Code list data type is available in SAP Cloud. As of my knowledge I trying to find is code list mapping is available or not.
Yes we can replicate exactly the same values in SAP Cloud that we see in the SAP ECC / SAP CRM. For this, We need to create custom 'Code list' for the required one you want and assign that code list data type name which you created in the previous step to the required element in the BO.
For creating the code list data type: Go the Solution Explorer, Right Click on the Solution name, Click on 'Add' and Click on "New Item', then Add new item window will open with Installed templates, you will see the list of templates select the code list data type. Give the name as per your requirement starting with Z, max length is 27 only. click next, in 2/3 step, here you can add the list of values you want, add description to them. after clicking on the finish. activate the solution. Go to the BO and for the required element add the name you provided in creating the Custom code list ( ZXxxxxCode ) . Save and activate the BO as well as the solution then update the metadata in the designer part and in date model also, In data model, bind the required root element which is on the left pane to the required BO element which are in the right pane. Click Save and activate here also after the changes are made. finally activate the solution. In the solution explorer Right click on the OIF ui component and click on preview, it will open in the browser, here you will find the custom list you created, for the required one which you added code list date type name for the element in the BO.
Mithun.. Sorry if I"m confusing you more on this. let me know is this solution enough for the requirement you are searching.
Best Regards
Bandhav

SAP Cloud For Customer and Gmail Integration

Hi Experts,
Is it possible to integration SAP cloud for customer with Gmail ?
Please share your valuable thoughts on this post.
Many Thanks
Mithun

Hi Mithun,
There is no Add-In for Gmail as we have for Outlook and Lotus Notes in the current release of the system.
You can only integrate Gmail as you do for other email services:
http://scn.sap.com/community/cloud-for-customer/blog/2014/04/14/enabling-ios-push-notifications-on-cloud-for-customer
You can also integrate Gmail via IFTTT to enable iOS Push Notifications:
http://scn.sap.com/community/cloud-for-customer/blog/2014/04/02/guide-how-to-configure-workflow-to-send-email-notifications-and-create-tasks
Hope it helps.
Best Regards,
Cristiano

HTML Editor for creating e-mail templates for SAP Cloud for Customer

Hi Techies,
                 Is there any preferred software for creating e-mail templates to use with SAP Cloud for Customers ? I mean to avoid unnecessary errors when creating standard e-mail template which are recognized unified manner within the system.
Will appreciate with rewards points for best support.

Here is a template for the wire-frame that we used. We went with pure HTML tables so that the response could be multi-client compatible. We found that additional code caused issues with certain clients. In the middle table, we had linked icons to our respective self serve properties and additional support options for Chat and our own Support Community.
The content of the email will be placed where #Text# is. Our email responses include the content and the basic signature. We also provide our detailed legal disclaimer at the bottom with additional links if needed.
Let me know if you have any questions.
Thanks!
Josh
<font face="Trebuchet MS, Arial, Helvetica, sans-serif" size="2">
<table width="100%" cellspacing="0" cellpadding="0">
<tr>
    <td style="width:50px;"> </td>
    <td style="border: 1px solid #9b9b9b; border-bottom: none;">
       <div style="color: #6a6a6a; display: block; margin: 10px; padding: 10px;">#Text#</div>
      <p style="color: #6a6a6a; display: block; margin: 10px; padding: 10px;">Chat:       <br />
      Support Community: <br />
      Customer Care: </p>
    <p> </p></td>
</tr>
</table>
<table width="100%" cellspacing="0" cellpadding="0">
<tr>
    <td style="width:500px; border: 1px solid #9b9b9b;">
<table width="100%">
<tr>
<td width="50" valign="middle"><img src="XXXXX" alt="XXXX" title="XXXX" style="border:0 none;" /></a></td>
        <td valign="middle">
        <p style="color: #6a6a6a; display: block; margin: 5px;">Support is also on: 
</td>
</tr>
</table>
    </td>
    <td style="border-right: 1px solid #9b9b9b;"> </td>
</tr>
</table>
<table width="100%" cellspacing="0" cellpadding="0">
<tr>
    <td style="width:50px;"> </td>
    <td border="1" style="border: 1px solid #9b9b9b; border-top:none;"><p> </p>
    <p style="color: #6a6a6a; display: block; margin: 10px; padding: 10px;"><strong>NOTICE:</strong> Legal Disclaimer   Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse a
magna non libero accumsan luctus. Donec purus metus, mollis nec
commodo ac, hendrerit pulvinar lectus. Sed quis elit felis. Duis ut
eros urna. Morbi fringilla nunc vitae enim mollis in sodales nisl
tincidunt. Etiam orci risus, convallis ut tristique in, vestibulum sed
ligula. Donec quis sodales purus. Donec dignissim lacus dignissim
justo fermentum eu volutpat justo consectetur. Fusce metus massa,
fringilla sed malesuada nec, vulputate quis lectus. Vestibulum et
venenatis ante. Vestibulum non dui dolor, et tempus magna. Cras
tincidunt cursus enim, id convallis tortor placerat eu. In in magna ac
dui pretium placerat. Duis tortor leo, viverra ac tincidunt nec,
bibendum non nunc.
Curabitur et turpis vel nulla vulputate ullamcorper id sed eros. Donec
orci lacus, elementum nec vulputate et, varius id neque. In ac magna
ac lectus gravida consectetur. Class aptent taciti sociosqu ad litora
torquent per conubia nostra, per inceptos himenaeos. Etiam egestas,
diam vitae molestie vestibulum, magna orci ultricies nisi, id luctus
lorem nulla nec lorem. Donec tincidunt vehicula ipsum eget mattis.
Donec dictum vulputate mi ut facilisis. Vivamus varius augue fermentum
libero iaculis quis dictum ante consequat. Aenean luctus massa sit
amet nulla sagittis id fermentum sem luctus. Vivamus odio diam,
lacinia ac egestas eget, tincidunt et sem. Sed a ante dui, eu
scelerisque eros. Nullam et faucibus odio. Nunc posuere auctor sem, ac
blandit ipsum molestie sit amet. Nullam nec luctus arcu. </p>
    <p> </p></td>
</tr>
</table>
</font>

Training and certification for SAP cloud for customer

Hi,
I want to know if there are any professional training and certification available for SAP C4C.
Thanks

Hi Shweta,
yes there are professional Training for SAP C4C. For example following courses are advisable.
C4C50 SAP Cloud for Customer – Integration with On-premise SAP Solutions
C4C30 SAP Cloud Applications Studio
C4C10 SAP Cloud for Customer - Project Implementation No rating available
Goto Site: https://training.sap.com/shop/sap-search/scheduled-courses?q=c4c
At the Moment SAP finish the C4C Certification Program. So they say it will come in Q1/2015.
You can watch the Progress for the Cloud certification program on SCN in this post:
http://scn.sap.com/community/training-and-education/certification/blog/2014/12/18/exciting-upcoming-changes-for-sap-cloud-certification
I hope this Information helps you
Kind regards
Carola

Transport Mechanism in SAP Cloud for Customer

Dear All, Do we have a mechanism to move newly created roles in SAP Cloud for Customer, from D?? to Q?? to P?? !? If not, is there an alternative methodology to move security roles Or if nothing exits, do we have a timeline as to when we can expect an alternative solution ? Please share. Thanks raj

Hello Raj,
Instead of recreating the roles, you can use the Migration Templates available. These are excel templates which can be downloaded from the tenant . Under the Activity List in Implementation Projects, you could go to Integrate and Extend and choose Migration of Business Roles to upload this excel. This is a step by step mechanism which will allow you to migrate your business roles instead of recreating each role manually. Pre-requisite of this is that you need to make sure you have scoped the system properly allowing for this.
Hope this helps.
BR
Nikhil

SAP Cloud for Customer & SAP ECC/CRM OnPremise integration using WebServices!

Hello All,
I would like to ask if anyone has really created a working integration scenario between a Cloud Solution & an ECC/CRM OnPremise solution?
We are trying to build some prototypes for this, however, due to connectivity errors/issues, unable to proceed.
I'm looking for information on:
> What certificates precisely are needed on both Cloud & OnPrem systems?
> What configuration if any is required on Cloud & OnPrem solution, except for communication system/arrangements on Cloud solution?
> Any use case if available from anyone which can demo integration between Cloud solution & ECC/CRM OnPremise solution.
I'd really appreciate responses on this.
Many Thanks
Ankur

Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
Per my understanding, its just one of the OnPrem system, either an ECC OnPrem or CRM OnPrem that you can integrate with one C4C tenant at a time, i.e. to one single tenant. In our case, we are trying to integrate ECC OnPrem with C4C system.
We are in the process of deploying SAP PI as the middleware platform for integration between C4C & ECC/CRM OnPrem., which is going to take few more weeks.
SAP HCI will be the other approach, but we are currently not familiar with that, hence we have a trial to start in coming week for SAP HCI, so this is going to take some time as well.
Hence, WebService is the only currently available option for us to build these prototypes, POC for Customer Demos, to show working integration scenarios between ECC OnPrem & C4C system.
We have been facing some technical issues after setting up necessary communication systems/arrangements on C4C system & trying to do a WS call from SDK also we get error when we do a ping test from within C4C system to check connection.
Has SAP developed any WS integration between C4C & either of the ECC or CRM OnPrem system? Or is it just PI & HCI which SAP has for integration?
I'd truly appreciate if you can guide us on creating few integration scenarios (Working ones of course ) using Webservice between C4C & ECC OnPrem system.
Many Thanks
Ankur

SAP Cloud for Customer SCN space now available

If you haven't already checked it out, we now have a dedicated space just for SAP Cloud for Customer:
http://scn.sap.com/community/cloud-for-customer
Come join the conversation and engage with product management, solution management, knowledge management, and development from the SAP Cloud for Customer organization.
Cheers,
John

Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
Per my understanding, its just one of the OnPrem system, either an ECC OnPrem or CRM OnPrem that you can integrate with one C4C tenant at a time, i.e. to one single tenant. In our case, we are trying to integrate ECC OnPrem with C4C system.
We are in the process of deploying SAP PI as the middleware platform for integration between C4C & ECC/CRM OnPrem., which is going to take few more weeks.
SAP HCI will be the other approach, but we are currently not familiar with that, hence we have a trial to start in coming week for SAP HCI, so this is going to take some time as well.
Hence, WebService is the only currently available option for us to build these prototypes, POC for Customer Demos, to show working integration scenarios between ECC OnPrem & C4C system.
We have been facing some technical issues after setting up necessary communication systems/arrangements on C4C system & trying to do a WS call from SDK also we get error when we do a ping test from within C4C system to check connection.
Has SAP developed any WS integration between C4C & either of the ECC or CRM OnPrem system? Or is it just PI & HCI which SAP has for integration?
I'd truly appreciate if you can guide us on creating few integration scenarios (Working ones of course ) using Webservice between C4C & ECC OnPrem system.
Many Thanks
Ankur

Tell us your story with SAP Cloud for Customer!

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