Telstra Nokia N95 software update?

Hi all,
I recently purchased an N95 from a Telstra shop on 15/05/08, tried to update my firmware, have the latest version of PC suite 6.86.93, the N series PC suite, and the software updater. I've been reading the news on the N95 and Nokia states it's at version 21++ for firmware, doing the *#0000# check my Telstra N95 us coming up with firmware 10.02.006
Ok so I'm thinking sure, newly bought phone, I just need to update my firmware but that apparently seems to be impossible, everytime I try a firmware update my N95 it's telling me it's on the latest software for that phone.
Browsing around forum posts it would appear that not all N95's were created equal, I'm thinking Telstra is selling the N95-3, what I would like to know, and emailing Nokia customer service has proven to be quite useless on this matter:
ie stock standard cut and paste answers without them investigating this particular N95 variant's lack of firmware support, or being proactive in their solutions.
The response I had from them is you have an N95, the N95 is on version 21 for the firmware, phone companies that sell those phones sometimes have to verify the firmware before it can be put on, here's a link to the software updater, that's all fine, that's all information I could find out on my own too, what i would have liked them to tell me is, what version of firmware has Telstra allowed this phone to be updated to or is this a generic N95-3 lack of firmware love problem and if it is Telstra then do they have a liaison who can tap on the shoulder and say, "hey you know we are way ahead with the updates on firmware, you might want to update things on your end and let our customers keep up with the latest firmware other N95 users out there have access to because this really isn't representing our product at it's best..."
Or if it's a lack of N95-3 support, then what's being done about it?
Any other Telstra N95 users out there with this problem?

13-Jun-2008 11:33 AM
klink wrote:
im thinking about going to the local nokia store and requesting a upgrade in firmware for free to try and bypass telstra's lack of progress.
They won't do it. That would involve removing the network-approved firmware and replacing it with generic firmware.
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