Templates not downloaded anymore after V7.0 SP4 migration

After migrating from V7.0 SP3 to SP4, templates are not downloaded on the client machine anymore as dimensions are correctly upgraded on the client machine.
We tried :
- upgrading template version on admin
- delete local information on the client side
- controled that system files are correctly generated using the new method implementend on SP4 version : ie : TEMPLATESCGEFR~545.ZIP. All applications are correctly generated on the server (system files) with the correct version number.
But the local folder "eexcel" on all the application on all the appset stay empty.
We tried on different computers with different users and different appset.
If we use an external client machine (I mean not in the standard policy configuration used by the company), local folders are correctly updated ?...
So it looks like a client parameter which is not compatible anymore with SP4.
We experience this problem even if the user is admin on his client machine.
Does anyone experienced a similar problem too ?
Thanks for your help

I would advise opening an issue ticket with the Support team to report the inconsistency. However, in the meantime, I would try to completely uninstall all clients on your companies "regulated" machine; then choose to install just the excel components and see if the process is better or the same. If its the same, just log all the steps to pass to support. Becuase the next tests would involve removing registry keys and settings, during the uninstall portion of the client.
You will also need to find out if your company policies have changed any settings that will no longer allow passage of data to a client. Plus, you need to determine if anyone has reset or changed the PATH location of the downloaded files. This is available in application parameters and in the client etools settings and may be the issue.
Hope this helps.

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