Terrible customer service that sends me on a wild goose chase

I have been dealing with this so called Sony Cares Customer Service,they should call it the Sony No  Answers service .I've trying to find the progress of my Z1 for 2 weeks now .And then I find out that the damage isnt covered under warranty the phone isnt even 5 months old and they've had it for almost 2 months .The person on the line at Sony care tells me I have to negotiate the repair price with the repair  dept.The only problem is that their repair dept is a private company and they tell me that I need to talk to the Sony Care dept .about the price,and so the circle go's .Totally disgusted with this service and when I get my phone back if that ever happens it will be getting traded in for something else along with all my other Sony products because this has been one of the worst experiances I've ever had .Nice work Sony at keeping your customers happy . 

Sorry to hear that, but this is a forum for us, users, to help each other 
http://www.sonymobile.com/global-en/support/contact-us/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Similar Messages

  • EXISTING CUSTOMER DEAL UK / wild goose chase!

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    Hi Stephen
    I replied to your other post regarding this.
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  • Contract mis-sold. Terrible customer service from a supervisor-no clear way to make a complaint

    After being a good customer for a year and a Verizon Wireless customer for 5 years, numerous issues with Verizon Fios have surfaced.
    1) Representative totally mis-informed about the contract
    When I took out a contract with Verizon FIos a year ago, I had not wanted to have a contract because they only option available was for 2 years and I knew that the lease for my apartment was only for 1 year and in all likliehood I would be moving. I was told by the representative that there would be no problem if I took out a 2 year contract because I could simply transfer the existing contract to wherever I moved with no issue.
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    This morning I spoke to a representative and after she said she couldnt address my concerns about being mis-sold the contract, I asked to speak with a supervisor. How he handled the call was incredibly unhelpful and rude - I dont understand how someone at a supervisor level can have that kind of attitude. First he tried to indicate that it was my fault for not being clear with the representative last year (before he knew the full facts), he did not take show any recognition that being mis-informed about a contract is a significant issue. When I asked him how to make a complaint he told me to go to verizon.com/contact. I did this while I was on the phone with him and told him that there was no clear way to make a complaint, I was told "I am a supervisor, I cant sit here on the phone with you and take you through it step by step" - I was not asking for step by step help, I assumed that as a supervisor he would know which wa the right section to click on. He then basically made it sound like I was an idiot and I was told that every other customer seems to find it intuitive (which judging by other comments on this forum about the contact piece of the site is not actually true).
    3) Impossible to file an official complaint through normal channels 
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    Hi customer11201,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Fed up with the terrible customer service.

    I'm so fed up with Verizon's terrible customer service. My DVR started going out last week. I figured that now would be a good time to get the new 500gb DVR that all of the new customers get to have. After several long calls with "customer service" they said that I could pick one up from the local store (which is a 30 minute drive). So after calling in the morning to make sure that the boxes were in stock, I went down there. They refused to give me the newer 500gb DVR, instead giving me a 120gb DVR.
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    I've had it. I pay waaaaaay to much and have been a loyal customer for over 4 years. I don't even get the 25/25 internet speed that I'm paying for. As soon as my contract is up I'm switching to Time Warner or AT&T. I know their customer service is much better, and at least I'll be able to use a faster wireless router.  
    Good Bye Verizon. You're way too expensive for how you treat your customers.
    Solved!
    Go to Solution.

    October 2011
    Wanted to add another set top box for a 3rd TV.  So I called customer service and had them send me one instead of going to the FiOS store which in my area, which uses 2 gallons of gas round trip.  I asked for the newer black colored box which is lighter and uses less energy.  2 days later, the package shows up at my door and low and behold, they sent the old large box instead. Surprised?  So I called the local FiOS store in Spring Valley, NY since I couldn't get through to customer service on the phone that morning (perhaps because it was the day before hurricane Irene struck the NY area) and was told to just bring it up there. I wound up spending FOUR HOURS in the store as I was told they couldn't switch it out because it wasn't plugged in and activated!  They made calls to different departments in an effort to straighten this out, but to no avail.  I wanted to take the box and smash it on the floor in front of them!  Unless I miss my guest, ALL cable boxes are tracked by their serial #, so why was there a problem? Because of a colossal design FLAW in the Verizon FiOS computer system that requires you to plug in & activate a box BEFORE you exchange or return it.  Have you ever heard of anything so stupid in your life?  So I took the old box home, took apart that part of the wall unit, replaced the existing HD setop box with the wrong one they sent, activated it, put the wall unit back together, took the box I've had for 4 years back, got the new design one, bought it home, installed it, and low and behold, THERE'S NO CLOCK DISPLAY!  The excuse customer service is giving out for this one is that alleviation of the clock display makes the box use less energy.  Just who does this company think they're BSing?   I was in the digital clock biz back when digital displays first came out in the 1970's.  These vacuum florescent types use barely any power at all to speak of compared to what the box consumes overall.  They know the average consumer doesn't have the technical background I have to know better.  Just another excuse so Verizon could save a buck or 2 on each box they buy from Motorola, As Porky Pig would say, "BADEE BADA BEDED THAT'S ALL FOLKS!"

  • ChatandVision – terrible customer service, PLEASE ...

    ChatandVision – terrible customer service, PLEASE READ
    I would like to share with community and SKYPE my not so recent chatandvision experience.
    I have purchased Skype phone from chatandvision, which is basically link from skype shop but transaction handled by chatandvision and not Skype.
    Purchase was done on 31st of January. On 18th of February I contacted chatandvision for tracking number as order did not arrive.
    Despite clear writing on chatandvision site that orders shipped via trackable service this is reply I got:
    Dear Alex,
    Sorry to hear you have not received your package.
    We can confirm that the order has been sent via Airmail Postage from Hong Kong on the 4 February so you should receive it soon. Airmail service distribution is similar to that of HK Post. This type of delivery service has no tracking number yet hope that any delay is minimal.
    Normally, orders leaving Hong Kong, deliveries via Airmail Postage mail are generally 7 to 10 business days.
    But please note that the delivery time may vary and can take a little longer subject to local customs. Sometimes it can take up to 14-21 working days for your package to reach your destination. 
    We thank you for your patience with this issue.
    Sincerely,
    Marcela
    Customer Care Officer
    After 2 more weeks and still no goods I contacted chatand vision again asking for refund, here is reply:
    Dear Alex, 
    Thank you for your e-mail.
    Regarding your concern, I’m afraid that it’s not possible to process a cancellation or refund at this stage, as your goods are now out of our hands. This matter has been escalated to our management and you will be updated via email regarding the situation.
    If you still wish to cancel your order, please reject the item should delivery be attempted by our courier. Should you be unable to reject the item, please contact us again for further instructions on our RMA process.
    Should you have any further queries please do not hesitate to contact us.
    Sincerely,
    Debbie
    Customer Care Officer
    March 18, Two more weeks another email to chat and vision, here is reply:
    Dear Alex ,
    We apologize that the item has not reached you as of now.
    May I ask if you have checked with your neighbors or workmates? It may be that the item was accepted on your behalf. If not, do kindly allow a few days for the item to arrive. Delays are common usually caused by local customs and postal services of the receivers' country.
    In any case, please do feedback and reply me anytime and thank you for your patience throughout.
    Sincerely,
    Debbie
    Customer Care Officer
    March 28th, after several emails to chat and vision here is reply:
    Dear Alex,
    We apologize for the inconvenience this may have caused on your end. I'd like to confirm though that we have now processed your refund. 
    Refunds typically take 2-5 business days to process from our end, depending on how you paid for your original order (we always credit back to the same credit card that you used for payment). Unfortunately it can sometimes take another 2-3 days for your bank to process the refund, so we advise that you allow 7 days for the funds to be seen in your account.
    The good news though is that we’ll send you an email to confirm when the refund has been completed.
    Please let me know if there is anything else I can do to help, and I hope that you will shop with us again in the future.
    Sincerely,
    Debbie
    Customer Care Officer
    April 4th(this is 2 month after purchase) here is email reply from chatandvision:
    Dear Alex,
    We are contacting you with regards to your refund. 
    We sincerely apologize for the inconveniences caused. Unfortunately, we can no longer process your refund as normal. We would need to confirm your active PayPal account/email in order to make a transfer instead of refund as the PayPal refund policy timeframe has expired. 
    Look forward to hear from you soon. 
    Sincerely,
    Marcela
    Customer Care Officer
    April 10th, after contacting chatandvision again and sending my email and PayPal etc… here is reply:
    Dear Alex,
    Thank you for contacting us and your feedback. I have forwarded this case to our accounting department with priority. Rest assured that you shall be receiving your credit within the next couple of days. Once refunded it can up to 2-3 business days for the credit to appear on your account.
    Once again, sincere apologies for the delay and thank you for your extended patience.
    Sincerely,
    Fatima
    Customer Care Officer
    April 30th, 3 month after purchase reply after asking about refund:
    Dear Alex,
    Our sincere apologies for the delay of your refund.
    We would like to inform you that since the time frame for us to refund the order through PayPal has already expired, therefore we shall arrange for a transfer instead. In the light of this, please kindly confirm your active PayPal account and email address.
    Looking forward for your reply.
    Sincerely,
    Jayden
    Customer Care Officer
    Its 9th of May, probably 15 emails to ChatandVision, tons of wasted time and about 100 euro, by now I have only one question how company like this can be a SKYPE  preferred supplier?
    With this service and attitude it’s surprising they are still in business, or perhaps they are in business because they just take your money and do not care afterwards.
    Please BE AWARE when purchase from them

    the webpage should be closed from google and microsoft.If skype is using that (offensive text removed) and not listening customers.....(offensive text removed)
    Exactly the same situation with me......I  "bought" the skype phone over the skype webpage....
    Skype should be responsible also for partners..........
    Viktor from Bern
    alexap wrote:
    ChatandVision – terrible customer service, PLEASE READ
    I would like to share with community and SKYPE my not so recent chatandvision experience.
    I have purchased Skype phone from chatandvision, which is basically link from skype shop but transaction handled by chatandvision and not Skype.
    Purchase was done on 31st of January. On 18th of February I contacted chatandvision for tracking number as order did not arrive.
    Despite clear writing on chatandvision site that orders shipped via trackable service this is reply I got:
    Dear Alex,
    Sorry to hear you have not received your package.
    We can confirm that the order has been sent via Airmail Postage from Hong Kong on the 4 February so you should receive it soon. Airmail service distribution is similar to that of HK Post. This type of delivery service has no tracking number yet hope that any delay is minimal.
    Normally, orders leaving Hong Kong, deliveries via Airmail Postage mail are generally 7 to 10 business days.
    But please note that the delivery time may vary and can take a little longer subject to local customs. Sometimes it can take up to 14-21 working days for your package to reach your destination. 
    We thank you for your patience with this issue.
    Sincerely,
    Marcela
    Customer Care Officer
    After 2 more weeks and still no goods I contacted chatand vision again asking for refund, here is reply:
    Dear Alex, 
    Thank you for your e-mail.
    Regarding your concern, I’m afraid that it’s not possible to process a cancellation or refund at this stage, as your goods are now out of our hands. This matter has been escalated to our management and you will be updated via email regarding the situation.
    If you still wish to cancel your order, please reject the item should delivery be attempted by our courier. Should you be unable to reject the item, please contact us again for further instructions on our RMA process.
    Should you have any further queries please do not hesitate to contact us.
    Sincerely,
    Debbie
    Customer Care Officer
    March 18, Two more weeks another email to chat and vision, here is reply:
    Dear Alex ,
    We apologize that the item has not reached you as of now.
    May I ask if you have checked with your neighbors or workmates? It may be that the item was accepted on your behalf. If not, do kindly allow a few days for the item to arrive. Delays are common usually caused by local customs and postal services of the receivers' country.
    In any case, please do feedback and reply me anytime and thank you for your patience throughout.
    Sincerely,
    Debbie
    Customer Care Officer
    March 28th, after several emails to chat and vision here is reply:
    Dear Alex,
    We apologize for the inconvenience this may have caused on your end. I'd like to confirm though that we have now processed your refund. 
    Refunds typically take 2-5 business days to process from our end, depending on how you paid for your original order (we always credit back to the same credit card that you used for payment). Unfortunately it can sometimes take another 2-3 days for your bank to process the refund, so we advise that you allow 7 days for the funds to be seen in your account.
    The good news though is that we’ll send you an email to confirm when the refund has been completed.
    Please let me know if there is anything else I can do to help, and I hope that you will shop with us again in the future.
    Sincerely,
    Debbie
    Customer Care Officer
    April 4th(this is 2 month after purchase) here is email reply from chatandvision:
    Dear Alex,
    We are contacting you with regards to your refund. 
    We sincerely apologize for the inconveniences caused. Unfortunately, we can no longer process your refund as normal. We would need to confirm your active PayPal account/email in order to make a transfer instead of refund as the PayPal refund policy timeframe has expired. 
    Look forward to hear from you soon. 
    Sincerely,
    Marcela
    Customer Care Officer
    April 10th, after contacting chatandvision again and sending my email and PayPal etc… here is reply:
    Dear Alex,
    Thank you for contacting us and your feedback. I have forwarded this case to our accounting department with priority. Rest assured that you shall be receiving your credit within the next couple of days. Once refunded it can up to 2-3 business days for the credit to appear on your account.
    Once again, sincere apologies for the delay and thank you for your extended patience.
    Sincerely,
    Fatima
    Customer Care Officer
    April 30th, 3 month after purchase reply after asking about refund:
    Dear Alex,
    Our sincere apologies for the delay of your refund.
    We would like to inform you that since the time frame for us to refund the order through PayPal has already expired, therefore we shall arrange for a transfer instead. In the light of this, please kindly confirm your active PayPal account and email address.
    Looking forward for your reply.
    Sincerely,
    Jayden
    Customer Care Officer
    Its 9th of May, probably 15 emails to ChatandVision, tons of wasted time and about 100 euro, by now I have only one question how company like this can be a SKYPE  preferred supplier?
    With this service and attitude it’s surprising they are still in business, or perhaps they are in business because they just take your money and do not care afterwards.
    Please BE AWARE when purchase from them

  • Terrible customer service from Brendan at Telstra Bourke St Melbourne

    Hi All,
    Just thought I would ask your advice concerning repairs to my Iphone I requested from Telstra.
    The phone is great and I love it, my only problem is that it no longer turns on anymore.
    I took it to the shop where I bought it on (yep I lined up to buy it the day they were released ), the really flashy Telstra shop in the Bourke Street Mall. I got one of the techs on the front desk to look at it. He then took it to the head tech guy and he came back and said they would not repair or replace the phone under warranty. He said that it had a 'disturbed liquid submersion indicator at the bottom'.
    I have never droped it into water the whole time I have owned it, but I do travel overseas to humid areas so that may have set off the 'submersion indicator' to make the techs think that I dropped it into a puddle when I have never done that.
    Obviously, its a real pain, not having a phone for even a day, so I asked what my options were. I was told that the 'apple warranty is void and repair/exchange can not be carried out and the replacement cost for an 8gb for $670'.
    The quotes above are from what is typed on my Service Repair Order.
    I asked was it possible to send the phone to Apple to be inspected, and they advised that it was not, and that my only option was to purchase a new phone, and that I had two options. Firstly, if I surrendered my old phone, a replacement would be issued for $670. Secondly, I could simply purchase another iphone 'outright' for a cost of $726.
    I tool the second option, and have a brand new phone, although I am disapointed that I now have an almost new phone that simply stopped working that is now used as a paperweight.
    I tried everything to minimise the cost of getting a working iphone, and after talking to the lead tech, he then got the store manager to discuss my options.
    Brendan said he was the store manager, and eventually let me know his name after first stating 'I dont have to give you my name' and eventually told me his employee number was 0238895.
    He spent over an hour checking the situation while I waited, but would not put anything in writing except some notes in the section related to the 'reported problem' on the Service Repair Order.
    Is the advice that Brendan from Telstra gave me correct, and was it necessary for me to purchase another brand new handset for $726?
    If anyone has any questions I can be contacted on <Edited by: Host>
    Kind regards
    Wayne B

    See the response that I provided to Tamara regarding the recent change to the policy.
    You might want to print the new version of the policy and bring your receipt and go back to Telstra and see if they will consider an adjustment, i.e. you return your brand new iPhone, they swap it for a refurbished iPhone and credit you with the difference in price.
    I actually fail to see where you received "Terrible customer service from Brendan" as stated in your title.

  • Terrible customer service after systemboard on T400 died for no apparent reason.

    So I hate for my first post to be a negative one, but here goes.
    I'm sorry if my actions sound rude or impatient, but I'm sure some of you understand the aggravation and worry that accompanies a computer that suddenly stops working when it is needed.
    Warning... here's the abridged version, it will still be long. I have also attached a email I sent to Lenovo websales... it has not gotten a response. So far I have not received parts that were supposed to be shipped. I have been hung up on. I have been interrupted. I have been ignored. I have been told that if I want my product fixed I should upgrade my current existing warranty to an on-site service.
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    Here's the email I sent.
    To whom it may concern:
    My name is William Xiao. I purchased a Lenovo Thinkpad t400 roughly 6 months ago. The deciding factors in this purchase were all the things I had heard about Thinkpad's excellent reliability, durability, and the outstanding customer service. Unfortunately, none of these have been true in my experience thus far. I had recently put the laptop to sleep. When I came back twenty minutes later, none of the indicator lights were illuminated. The system would not power up. I performed all of the procedures offered by the technical support to completely drain/power down the system board. This did not rectify the situation. When I did call technical support, I do not feel that I was treated with respect. One time I called, the employee was very unenthusiastic to help. The technician was very rude. He frequently interrupted me and did not listen to what I had to say. I asked him to ship a box out. He told me he could not (or would not) do that. He told me to call back the next day with the case number to get somebody else to ship out a box. Or to take it to a repair center. I decided to take it to a local repair center first thing the next morning (Jan 5, 2010). The center assured me that the repair would take no longer than 3 or 4 days. Several days later (Jan 7, 2010), I called to check on the status of the repair. Apparently the system board that was needed was in stock when they ordered it, but became backordered with no ETA on when it might become available again. Unfortunately, I am leaving town to return to college on January 11. The shop suggested that I pick up my laptop and have it shipped to Lenovo. I called Lenovo the evening of January 7th. The first person I spoke to seemed knowledgeable and empathetic to my situation. He looked up the part and said it was out of stock at their depot. I explained to him that I would be returning to school soon and needed my laptop for classes and my research projects. He put me on hold while he went and spoke to a supervisor about escalating the case. For one reason or another, I was transferred to another employee who was not a supervisor. This employee was absolutely clueless about what was going on. His attitude was very poor. He told me that the original case that was opened had been closed on Jan 4 or 5. I had not asked for this case to be closed. When I asked him to to ship a box, he seemed somewhat reluctant to do so. He seemed frustrated when I asked him to have it shipped to a different address. As I said, I would be returning to my school over 200 miles away. I would no longer be able to have the box shipped to my home where I was over winter break. For whatever reason, this employee just did not seem to understand that. I asked if the parts were not in stock, how long would it take to get them in stock and get my laptop repaired. He could offer no answer. I asked him if there was any way this case could be escalated since I cannot be without a computer at school. He told me no. I do not feel that I was treated very respectfully. He told me to call some other department. I asked if I could be transferred. He very reluctantly did so. The other department was closed for the night. I called back to the technical service center in Atlanta, Georgia. This time I spoke to a woman. She told me the parts ARE in stock. I asked if they are in stock, can they be shipped to the store where I was having my computer repaired at. She said "Uh... Well..." and then she either hung up on me or I was disconnected. I waited several minutes for a call back. None was ever received. Thus far, I have been extremely unsatisfied with the customer service that has been offered. I asked if there was any way that a temporary unit could be offered while mine was being repaired since I was told that my laptop would be kept for an indefinite period of time while waiting for the part become available again. Or I asked if they could pull a T400 from the shelves, take the system board out, and use that system board to repair mine. I was interrupted and told no. This seemed to be a common theme: interrupt the customer, do not know what is going on, tell them no to any sort of request. It is interesting that the recording on the telephone says how much Lenovo values customer satisfaction. Well, I am not satisfied at all. This computer is still under warranty. It should not be my responsibility to drive to and from service centers to try and obtain repair. It should not be my responsibility to have to call back whenever somebody decides they do not want to perform a task at that time. Lenovo should be repairing my computer in a timely manner. I was told that if I wanted my computer repaired in a timely manner, I should upgrade my current warranty to a on-site service. I feel that they should be doing whatever is possible in order to best serve the customer. It looks like Lenovo is more concerned with making a fast buck. A computer is very important to my education, as I said, I need it for both classes and research projects. Based on the quality of the product and the customer service that has been offered, I will not be buying any Lenovo product in the future. I was strongly considering purchasing a Edge for both my girlfriend and my mother. And I had previously recommended many people to buy Lenovo after I initially purchased mine. But that is no longer the case. Not only will I likely not be purchasing another Lenovo product, I will warn all of the people I know who are in the market for a new computer to look somewhere else. I really want to like and enjoy my Thinkpad, it is very unfortunate that I cannot and that Lenovo will not do what is necessary to make things right again.
    Your very unsatisfied consumer,
    William Xiao
    Any ideas? Any other email addressed I might be able to reach somebody at?
    Thanks for reading that mess. I appreciate any input that this forum may have to offer.

    As I said (in my overly long post), I had already brought it to a reputable local warranty service center (still about a half hour to forty minute drive each way) after an employee refused to ship out a box (supposedly the system was down, but he looked up my information and was able to both open and close a case without telling me that he was closing it, he told me to call back about it later) because the turnaround time SHOULD have been faster. I was quoted a 3 day turnaround time, 4 days MAX. I dropped it off first thing the morning after I spoke to somebody at Lenovo. Tech took a look at it later that day, before noon, put the order in, called me to let me know that he ordered the part and that it was in stock. He tells me that generally they receive the part the next day. I hadn't heard from the shop in 2 days. So I call. They call Lenovo, part is now on backorder. That's why they told me to ship it. Now I'm dealing with this headache.
    I should not have to spend this much time trying to obtain a warranty. The staff has been rude, unhelpful, and uninspiring.
    If something is not done to rectify this situation... at least some sort of apology or attempt to make amends, this will certainly be my last Lenovo product. I will not be purchasing a Lenovo for my girlfriend or family members. I cannot in good conscience recommend that others purchase a Lenovo. My faith in the product and in the company has been corrupted. I would hate to have the new motherboard fail unexpectedly and without reason in another 6 months (which would be just after my warranty runs out), but the service provided thus far cannot justify me spending 140 dollars on a on-site service. If things don't take a turn for the better, it would seem that the best option for me may be to sell my once loved T400 when I get it back and buy a new laptop from a company that actually stands behind their product.
    I NEED a laptop for school. The turnaround time I was quoted should have my laptop back to me right before school started again. I have been back to school for a week, and after all this time, they cannot even tell me when I might be able to have my laptop back. The staff flat out refused to offer any sort of temporary laptop for me to use while they held mine for an unknown period of time.  I have read of people being offered loaners. They also refused to pull the system board from another T400 because "it will not work." That's just incorrect.
    I want to love my Lenovo. I really do.
    Edited to add more information. I figured it was better than posting multiple times in a row and cluttering things up.

  • Has anyone else had terrible customer service trying to replace a lost or stolen phone through Verizon?

    Has anyone else had terrible customer service trying to replace a lost or stolen phone under their warranty plan?  How did you get a resolution or replacement phone?

    Hello dpetrie,
    A lost or stolen phone is definitely not fun! If this is the case then I'm sure that we have an option available for you. May I ask what model device did you lose? As tikibar1 mentioned, do you have insurance on the device? If so then please advise so we can share options with you.
    Thank you...
    ArnettH_VZW
    Follow us on Twitter @VZWSupport

  • Account blocked - terrible customer service

    Hello, Microsoft!
    I have been with Skype since day 1, almost, and never had my account blocked. Now you keep sending me stupid verification forms, and don't fix it. Come on, I don't even remember the month I opened the account
    Please unblock my account immediately, institute a friendly customer service that can actually help. Email is not enough, and chat people have to have all permissions they need to address account locked problem.

    Here is the latest email I received, after going through 10 forms for verification:
    Hello!
    Thank you for the response.
    Unfortunately we are unable to successfully verify your account. We apologize that we are unable to further assist you. Thus, we are unable to access the account as well. For us to further check your account, we need to have the account verified.
    If yu have filled out the email verification form, please wait for the response of the next representative who is now handling your case.
    We hope you understand. Kindly let us know if you have any questions and we are happy to help you.
    We are looking forward to hearing from you.
    Best Regards,
    Ahmad I.
    Skype Customer Service

  • IM PUTTING IN THE REDEMPTION CODE AND ITS TELLING TO CONTACT CUSTOMER SERVICE THAT MY CODE WASNT ACTIVATED

    IM PUTTING IN THE REDEMPTION CODE AND ITS TELLING TO CONTACT CUSTOMER SERVICE THAT MY CODE WASNT ACTIVATED

    Try here:
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    For a standard iTunes account you need a valid payment method even for a free app. You can however create a new account w/o a CC:
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

  • I paid my bill $50.23 but my plan is $45. i called customer service that my balance is $0.00 where is my $5.00? my data also have only 500MB.

    i paid my bill $50.23 but my plan is $45. i called customer service that my balance is $0.00 where is my $5.00? my data also have only 500MB.

    Taxes?

  • Truly Terrible Customer Service- Problems With Lenovo U410

    Hello everyone,
    I would like to share my Lenovo Customer Service experience. 
    While on holidays in Poland last August, I decided to buy a new laptop in one of the big electronic stores. The laptop, however, developed a fault on the second day. I thought it was a case of bad drivers causing the problem. After I returned from my holidays, the fault was still there.
    I contacted the Lenovo Customer Service who requested a proof of purchase. I explained that the laptop was bought in Poland on holidays and sent them on the receipt. A day later, I got an email saying:
    "Your machine has been booked in for a full repair at our service centre. Thank you for your proof of purchase. 
    In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss. 
    Please follow the instructions and your machine will be repaired under warranty."
    A few days later the machine was taken off me by a DPD courier for almost 2 weeks. In the meantime I had no other option but to use my father's laptop to do my final year college project. 
    I was delighted when I got the email:
    "We have completed the servicing of your item.
    Your item is now being packed and prepared for dispatch. You can track your package online..."
    However, 30 mins after using the "newly repaired" laptop, the stripy screen came back! Needless to say, I wasn't happy. I contacted Lenovo again, their customer service agent apologised for the bad experience and said that the laptop will need to be sent back again. For me that meant another 2 weeks without the laptop!
    This Tuesday, I finally  received the laptop back. After using the laptop for an hour or so, the horrible stripy screen appeared in front of my eyes! This time I was absolutely infuriated!! The laptop was sent back twice and the same problem persisted. I got my phone and rang the Customer Service to ask what the hell is happening?! 
    The answer I got this time was that the laptop was purchased in Poland and therefore it is not covered by the International warranty!! A few months of dealing with the company, a couple of phone calls and sending the laptop off for a repair twice to be told that they didn't fix it because the machine is not covered by the International Warranty?! 
    This is my short story of my terrible customer experience! I am not satisfied with the way this company operates, takes my laptop off me, sends the laptop off to their repair centre in Germany to then say that they cannot fix it?! Could anyone who works for Lenovo please explain to me where is the logic in that?

    I find it absolutely deplorable of Lenovo that there has been no posted response to this customer service issue. I have been trying to decide for a while now if it was worth purchasing a Yoga 2 Pro as it looked to have all the specs of a PC Hybrid I was hoping for. Well....how wrong could I have been...I had no idea how appalling the customer service is from this company!
    Firstly, in the UK...there have been some nightmare stories of faulty items and ridiculous product shipping delays that just seem to keep changing without any thought for the consumer in explaining what the hold up is. If you want to see a fantastic daily updated example of this alone just have a look at the Lenovo UK Facebook product page. Just reading it for ten minutes is tragic. There are so many upset customers in there that it almost seems comical. 
    The shipping delays are pathetic, they will glady take people's money (including warranties on items that arent there!) and hold it in the Lenovo bank accounts but the slow service and response to those with faults displays a complete disregard for the consumer. I can understand a company being unable to keep up with high demand of a product if it is very good and in demand but this needs to be addressed with admission in communication. Simply advertising a product that people cannot access and dealing with the irate customer-in-waiting afterwards is not acceptable.
    Let it be known that Lenovo through their own incompetence have lost a customer before he even purchased anything today. I can only hope that others considering making a purchase will see further posts like this and feel deterred in the same way. That way, Lenovo may finally see that they really need to up their game in terms of service and quality control. To the person that made this post, I can only feel sympathy for the problems you had with them and can only say that you are certainly not alone! Check out their UK Facebook page to see just how terrible the service is (including choosing to ignore the more upset customers while blowing the trumpet whenever someone's problem is "sorted"!).

  • Terrible Customer Service - Lifetime Customer Lost

    I placed (5) calls into customer service this past week, the last (2) I was hung up on by supervisers. Once I asked for a manager and was told they would not transfer me.    This stems from me Downloading a video game through my psn account, the game caused my ps3 to crash everytime I played it. I spoke with customer service and followed all their steps, including uninstalling and reinstalling the game but it continued to crash my system. I asked for a refund but was told she "wasn't able to process" one and all sales were final.    I disputed the charges on my credit card and now my account has been suspended.    I have gravitated towards sony products all my life, owning a vaio computer, sony tv, PS1-3, but I am so put off by a complete lack of concern or willingness to help a lifetime customer that I will not be purchasing anymore sony products with such a glarring (yet simple to fix) problem such as customer service  I straightforwardly told the superviser they were going to lose an avid customer they have had since I was 15 and I was told they couldn't help me.  This, over a $29 broken game.  Terrible way to treat loyal customers.

    Wow. It is amazing to see how many people are having the same issue as me. I just got hung up by a Sony Customer relations representative right after she raised her voice and said I'm rude. I have been in the customer service business for 20 years so I understand SOME customers can be unreasonable and upset, and I have been on the receiving side many times. That's why I try to be as nice as possible over the phone as it is not their fault I have a lemon 4K X900 Tv. However when they are rude and raise their voice it becomes personal.
    I've been dealing with this TV for a while. First it doesn't stream Netflix in 4K although it is a 4K TV. Then I found out none of the HDMI ports on the Tv support 4K either right after I spent $700 on a 4K media player. So they sent someone I helped him unmount the Tv, replaced the board and mounted the Tv back. The latest issue is extreme overheating that I can't watch my TV for more than an hour before it shutting down or freezing.
    Anyways after almost 3 months of runarounds and phone calls and emails someone called me and said they don't have the part and they will replace my TV. Cool. The next day someone else called and said oops sorry we don't have a comparable TV and the escalated the issue to the customer relations. She finally called today and said there is nothing they can do and their best offer is giving me my money back. I don't want the money just fix my TV or replace it with a new one. My other option was to pay them another $1500 so they can send me a 55" TV. And then she started talking to her coworkers in Indian thinking she hung up on me but I could hear everything and not understanding it.

  • Terrible Customer Service Experiences and

    Things added to my order I knew nothing about.
    I spoke with someone last night., after being on hold for over 20 minutes. We decided to upgraded my modem.
    Today I see there is an appointment scheduled later this week for VOICE.
    I have not idea what this is,
    I was chatting with someone who  was useless, (tech) given to someone in  billing who disconnected me,  This is after an hour.
    I have tried to call but have no idea how to navigate the prompts. But did get thru to someone who had no clue.
    I chatted again with someone who then called me and transferred me to someone in billing (I guess they also extended my contract)    I could barely here him and I gave him the answers, but he said I was wrong.
    Well, little mr verizon, I have tried to cancel the appointment and you can blame Alex in FL for one for not doing his job.
    Solved!
    Go to Solution.

    tkr wrote:
    For the last 3 months, my DSL service has been intermittent or not working at all. I've reached out to Verizon customer service over and over and just recently received help. My issue was the DSL upload/download speed, it appears that my account had been tested and set to minimal speed instead of the 3GB I've been paying for, for years.  I'm dissappointed that Verizon didn't think it necessary to send a better modem and a technician until after 3 months of issues, while still accepting and expecting payment in full. I depend on my DSL service for work and my children depend on it for college. I'm a long time customer. I don't understand what Verizon is doing but this is not the way to treat loyal clients. My services have become indequate, wireless and DSL.  I'm very dissappointed.  And by the way, I'm also a Verizon Business client, so I expected better support and loyalty.
    Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
    For example this what I saw when I was using Verizon
        news.giganews.com
        traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
        1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
        2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
        3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
        4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
        5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
        6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
    Step two: Can you provide the Transceiver Statistics from your modem?
    #3 If you don't know how to get that info:
    a) What is the brand and model of your modem?
    b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
    #4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Terrible Customer Service / Billing Options

    I have enrolled in auto pay.  Had auto pay set up, then I got a new bank card.  After receiving the new card, I immediately updated payment info with Verizon way ahead of the next bill.  I find that the pay was not taken from my account, so the current bill is nearly $400 dollars - plus an additional $5.00 late fee.  Called customer service, and fumble through the all automated menus, only to be told that the late fee is because I did not update my card info.  She waived the late fee but could not take my payment; I would have to be transferred to the correct department.  If only that transfer had gone through, instead - the call dropped.  Upon calling customer service again, automated menus, I find out that they have my newest card on file and ask if I would like to use this card to make payment???? I wait for an operator who tells me I need to set up auto pay again! So that I can have the same mess I just dealt with when I created my new parment - I dont think so.  You are AWFUL verizon.  BEYOND TERRIBLE.  How about having a speak to a real living person option on the menu before all the other nonsense.  I will be switching back to AT&T where I never had a single problem.  I have had Verizon Wireless service since November 2014 and have had countless issues.  Not to mention, the gentlemen I spoke with said the problems I have encountered "are very common." You get enough $5.00 late fees from customers who pay on time, verizon gets a fat wallet.  Well good for you, you have terrible service and even worse customer service.  I will never speak highly of this company or cellular service. 

    Is everything set up now? Atleast they credited the account. Sometime when you make changes it takes a few billing cycle to take place (i.e. adress changes). I hope everything works out with ATT&T!
    So....I have a question: If you say: "I will be switching back to AT&T where I never had a single problem" and "Well good for you, you have terrible service and even worse customer service.  I will never speak highly of this company or cellular service." Why did you even switch to Verizon in the first place? Clearly ATT&T had an issue, becouse if nothing is ever wrong, then why would you even switch??

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