Terrible customer service.

I'm writing in for my parents, they are in their 80s and technology is difficult at times.Thursday afternoon a tech was installing voice in the unit below my parents. In the process, he knocked out service. I called and was told service would be restored by 7:41. The building was restored except my parents. I called again, signals sent, didn't work. An appt was set up for today between 5-7. Tech didn't show. I called and was told he said he could not gain access due to security. There is no security, you ring the bell just like any other home. I called again and was told dispatch would call by 8. I'm still waiting and it's 10:03. It is critical that my parents have a working phone. At 85 years old they need a working phone. Comcast does not seem to care to rectify a problem one of their own tech created. So very disappointed that I cannot get in touch with someone willing to address this issue. 3+ days with no service is not acceptable. Tech's lying about not gaining access is not acceptable. NO call when they say they will call is NOT acceptable. So sorry now I committed to 2 years with comcast AND convinced my dad to also when he wanted to switch to AT&T. Something is so wrong with this.

Hello SB59,
Our records indicate your concerns have been addressed by our Regional Executive Relations Department. Please do not hesitate to reach out to us, if you need any future assistance.

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    Solved!
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    October 2011
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    ChatandVision – terrible customer service, PLEASE READ
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    the webpage should be closed from google and microsoft.If skype is using that (offensive text removed) and not listening customers.....(offensive text removed)
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    Viktor from Bern
    alexap wrote:
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    Dear Alex,
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    Dear Alex,
    Our sincere apologies for the delay of your refund.
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    Kind regards
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    Let it be known that Lenovo through their own incompetence have lost a customer before he even purchased anything today. I can only hope that others considering making a purchase will see further posts like this and feel deterred in the same way. That way, Lenovo may finally see that they really need to up their game in terms of service and quality control. To the person that made this post, I can only feel sympathy for the problems you had with them and can only say that you are certainly not alone! Check out their UK Facebook page to see just how terrible the service is (including choosing to ignore the more upset customers while blowing the trumpet whenever someone's problem is "sorted"!).

  • Terrible Customer Service - Lifetime Customer Lost

    I placed (5) calls into customer service this past week, the last (2) I was hung up on by supervisers. Once I asked for a manager and was told they would not transfer me.    This stems from me Downloading a video game through my psn account, the game caused my ps3 to crash everytime I played it. I spoke with customer service and followed all their steps, including uninstalling and reinstalling the game but it continued to crash my system. I asked for a refund but was told she "wasn't able to process" one and all sales were final.    I disputed the charges on my credit card and now my account has been suspended.    I have gravitated towards sony products all my life, owning a vaio computer, sony tv, PS1-3, but I am so put off by a complete lack of concern or willingness to help a lifetime customer that I will not be purchasing anymore sony products with such a glarring (yet simple to fix) problem such as customer service  I straightforwardly told the superviser they were going to lose an avid customer they have had since I was 15 and I was told they couldn't help me.  This, over a $29 broken game.  Terrible way to treat loyal customers.

    Wow. It is amazing to see how many people are having the same issue as me. I just got hung up by a Sony Customer relations representative right after she raised her voice and said I'm rude. I have been in the customer service business for 20 years so I understand SOME customers can be unreasonable and upset, and I have been on the receiving side many times. That's why I try to be as nice as possible over the phone as it is not their fault I have a lemon 4K X900 Tv. However when they are rude and raise their voice it becomes personal.
    I've been dealing with this TV for a while. First it doesn't stream Netflix in 4K although it is a 4K TV. Then I found out none of the HDMI ports on the Tv support 4K either right after I spent $700 on a 4K media player. So they sent someone I helped him unmount the Tv, replaced the board and mounted the Tv back. The latest issue is extreme overheating that I can't watch my TV for more than an hour before it shutting down or freezing.
    Anyways after almost 3 months of runarounds and phone calls and emails someone called me and said they don't have the part and they will replace my TV. Cool. The next day someone else called and said oops sorry we don't have a comparable TV and the escalated the issue to the customer relations. She finally called today and said there is nothing they can do and their best offer is giving me my money back. I don't want the money just fix my TV or replace it with a new one. My other option was to pay them another $1500 so they can send me a 55" TV. And then she started talking to her coworkers in Indian thinking she hung up on me but I could hear everything and not understanding it.

  • Terrible customer service after systemboard on T400 died for no apparent reason.

    So I hate for my first post to be a negative one, but here goes.
    I'm sorry if my actions sound rude or impatient, but I'm sure some of you understand the aggravation and worry that accompanies a computer that suddenly stops working when it is needed.
    Warning... here's the abridged version, it will still be long. I have also attached a email I sent to Lenovo websales... it has not gotten a response. So far I have not received parts that were supposed to be shipped. I have been hung up on. I have been interrupted. I have been ignored. I have been told that if I want my product fixed I should upgrade my current existing warranty to an on-site service.
    I bought a T400 roughly six months ago. I had minor issues with the sound cutting in and out after waking up from sleep since new. I figured it was probably a driver issue. Never bothered to try and fix it, it wasn't a big deal. Other than that, I loved my T400 and recommended that everybody check out Lenovo if they're in the market for a new laptop. Well... no more. I recently put my T400 to sleep. Left it on my desk and walked away. I came back about 20 minutes later, noticed that all the indicator lights were not lit. Strange... okay. I tried to start it. Nothing. I did a search on google, came up with the procedure to press the buttons to drain the system board. Nothing. Oh no. I immediately call Lenovo since I was going to be returning to classes soon. The phone conversations I had with Lenovo techs were less than stellar. One tech told me he could not ship out the box since the system was down... but he somehow managed to look up my serial number, input my information, and issue a case number. Well... turns out he also closed that case. Since he couldn't ship out a box, I brought it to a local authorized warranty service center.  They told me it would be no problem. I dropped it off first thing in the morning, several hours later, a tech had called to tell me that the systemboard was dead (what I thought) and that he had already placed the order with Lenovo and that the part was in stock and should be in the next day. I wait two days and did not hear anything. I call the shop. They call Lenovo. Apparently the part is now backordered and there is no ETA on when it may be back in stock. They said I should pick up my laptop and send it in. So I pick up my laptop and call Lenovo to try and obtain a box. I spoke to one gentlman who seems to empathize with me. He wanted to speak to a supervisor to see if he could have the case elevated. I was put on hold... several minutes later, I was somehow transferred to another tech. This guy had no idea what was going on, he was less than helpful, and he did not seem to be interested in helping me at all. I finally convinced him to ship me a box. When I got off the phone, I realized I should try and obtain some sort of time frame. I called back. Some women picked up. I explained my situation once again. She told me the part was in stock (not what the store and 2 techs had just told me). So I asked if it could be shipped to the store? "Uh... Well..." *Click* She either hung up or we got disconnected. I waited several minutes for a call back. There was none. So I called again... This employee told me that the part does not have an ETA and he has no idea when it might be back in stock. This gentleman is a little pushy and interupts me a few times, but for the most part seems to want to try and help. I was told that Lenovo would keep my laptop for an indefinite period of time until the part is no longer backordered. That's not what I want to hear. I need my laptop for school and research projects. He tells me that if I want to get my laptop fixed in a timely manner, I should upgrade my warranty service to a better one. This raises flags. Is Lenovo just trying to pocket more of my money? Shouldn't the standard warranty cover this? So I decide to email Lenovo and see if they can shed any light on the situation and offer any alternatives. I have tried twice since last week and gotten no response.
    Here's the email I sent.
    To whom it may concern:
    My name is William Xiao. I purchased a Lenovo Thinkpad t400 roughly 6 months ago. The deciding factors in this purchase were all the things I had heard about Thinkpad's excellent reliability, durability, and the outstanding customer service. Unfortunately, none of these have been true in my experience thus far. I had recently put the laptop to sleep. When I came back twenty minutes later, none of the indicator lights were illuminated. The system would not power up. I performed all of the procedures offered by the technical support to completely drain/power down the system board. This did not rectify the situation. When I did call technical support, I do not feel that I was treated with respect. One time I called, the employee was very unenthusiastic to help. The technician was very rude. He frequently interrupted me and did not listen to what I had to say. I asked him to ship a box out. He told me he could not (or would not) do that. He told me to call back the next day with the case number to get somebody else to ship out a box. Or to take it to a repair center. I decided to take it to a local repair center first thing the next morning (Jan 5, 2010). The center assured me that the repair would take no longer than 3 or 4 days. Several days later (Jan 7, 2010), I called to check on the status of the repair. Apparently the system board that was needed was in stock when they ordered it, but became backordered with no ETA on when it might become available again. Unfortunately, I am leaving town to return to college on January 11. The shop suggested that I pick up my laptop and have it shipped to Lenovo. I called Lenovo the evening of January 7th. The first person I spoke to seemed knowledgeable and empathetic to my situation. He looked up the part and said it was out of stock at their depot. I explained to him that I would be returning to school soon and needed my laptop for classes and my research projects. He put me on hold while he went and spoke to a supervisor about escalating the case. For one reason or another, I was transferred to another employee who was not a supervisor. This employee was absolutely clueless about what was going on. His attitude was very poor. He told me that the original case that was opened had been closed on Jan 4 or 5. I had not asked for this case to be closed. When I asked him to to ship a box, he seemed somewhat reluctant to do so. He seemed frustrated when I asked him to have it shipped to a different address. As I said, I would be returning to my school over 200 miles away. I would no longer be able to have the box shipped to my home where I was over winter break. For whatever reason, this employee just did not seem to understand that. I asked if the parts were not in stock, how long would it take to get them in stock and get my laptop repaired. He could offer no answer. I asked him if there was any way this case could be escalated since I cannot be without a computer at school. He told me no. I do not feel that I was treated very respectfully. He told me to call some other department. I asked if I could be transferred. He very reluctantly did so. The other department was closed for the night. I called back to the technical service center in Atlanta, Georgia. This time I spoke to a woman. She told me the parts ARE in stock. I asked if they are in stock, can they be shipped to the store where I was having my computer repaired at. She said "Uh... Well..." and then she either hung up on me or I was disconnected. I waited several minutes for a call back. None was ever received. Thus far, I have been extremely unsatisfied with the customer service that has been offered. I asked if there was any way that a temporary unit could be offered while mine was being repaired since I was told that my laptop would be kept for an indefinite period of time while waiting for the part become available again. Or I asked if they could pull a T400 from the shelves, take the system board out, and use that system board to repair mine. I was interrupted and told no. This seemed to be a common theme: interrupt the customer, do not know what is going on, tell them no to any sort of request. It is interesting that the recording on the telephone says how much Lenovo values customer satisfaction. Well, I am not satisfied at all. This computer is still under warranty. It should not be my responsibility to drive to and from service centers to try and obtain repair. It should not be my responsibility to have to call back whenever somebody decides they do not want to perform a task at that time. Lenovo should be repairing my computer in a timely manner. I was told that if I wanted my computer repaired in a timely manner, I should upgrade my current warranty to a on-site service. I feel that they should be doing whatever is possible in order to best serve the customer. It looks like Lenovo is more concerned with making a fast buck. A computer is very important to my education, as I said, I need it for both classes and research projects. Based on the quality of the product and the customer service that has been offered, I will not be buying any Lenovo product in the future. I was strongly considering purchasing a Edge for both my girlfriend and my mother. And I had previously recommended many people to buy Lenovo after I initially purchased mine. But that is no longer the case. Not only will I likely not be purchasing another Lenovo product, I will warn all of the people I know who are in the market for a new computer to look somewhere else. I really want to like and enjoy my Thinkpad, it is very unfortunate that I cannot and that Lenovo will not do what is necessary to make things right again.
    Your very unsatisfied consumer,
    William Xiao
    Any ideas? Any other email addressed I might be able to reach somebody at?
    Thanks for reading that mess. I appreciate any input that this forum may have to offer.

    As I said (in my overly long post), I had already brought it to a reputable local warranty service center (still about a half hour to forty minute drive each way) after an employee refused to ship out a box (supposedly the system was down, but he looked up my information and was able to both open and close a case without telling me that he was closing it, he told me to call back about it later) because the turnaround time SHOULD have been faster. I was quoted a 3 day turnaround time, 4 days MAX. I dropped it off first thing the morning after I spoke to somebody at Lenovo. Tech took a look at it later that day, before noon, put the order in, called me to let me know that he ordered the part and that it was in stock. He tells me that generally they receive the part the next day. I hadn't heard from the shop in 2 days. So I call. They call Lenovo, part is now on backorder. That's why they told me to ship it. Now I'm dealing with this headache.
    I should not have to spend this much time trying to obtain a warranty. The staff has been rude, unhelpful, and uninspiring.
    If something is not done to rectify this situation... at least some sort of apology or attempt to make amends, this will certainly be my last Lenovo product. I will not be purchasing a Lenovo for my girlfriend or family members. I cannot in good conscience recommend that others purchase a Lenovo. My faith in the product and in the company has been corrupted. I would hate to have the new motherboard fail unexpectedly and without reason in another 6 months (which would be just after my warranty runs out), but the service provided thus far cannot justify me spending 140 dollars on a on-site service. If things don't take a turn for the better, it would seem that the best option for me may be to sell my once loved T400 when I get it back and buy a new laptop from a company that actually stands behind their product.
    I NEED a laptop for school. The turnaround time I was quoted should have my laptop back to me right before school started again. I have been back to school for a week, and after all this time, they cannot even tell me when I might be able to have my laptop back. The staff flat out refused to offer any sort of temporary laptop for me to use while they held mine for an unknown period of time.  I have read of people being offered loaners. They also refused to pull the system board from another T400 because "it will not work." That's just incorrect.
    I want to love my Lenovo. I really do.
    Edited to add more information. I figured it was better than posting multiple times in a row and cluttering things up.

  • Terrible customer service, and no help with defective camera

    Madams and Sirs,
    This camera (see below) was a Christmas present, and we discovered first last week that it had a manufacturing defect. (one of the small tabs holding the case half together got installed in a pinched way.)
    Best Buy has always had fantastic customer service, and we have been very happy. We have spend many thousand dollars in your store every year. So we were sure the store would have a solution.
    We took it in to your store #1423 on Curtner in San Jose to try to exchange or replace under warranty.
    I understand you sometimes you are not able to help a customer, but this email is first about the shock I got when I spoke with Megan in customer service.
    As many customers in Silicon Valley, I am an engineering manager, and we have performed destructive testing on many of our own products. The defect on this camera is obviously a manufacturing defect, and not possible to be caused by poor handling. This is very obvious.
    Megan told me with other employees as well as my son listening next to me that I was a liar, and that the damage was caused by abuse, and not a defect. I tried to explain that was not possible, and she interrupted me, and again said that i was not telling the truth, and that the assembly error was caused by us. 
    I then asked if it was possible to have the matter reviewed by the store manager, and she responded she was the store manager. 
    I left with the camera, and the matter unresolved, and had to explain to my son that I was not a liar, and that Megan must be wrong and "some people just have a bad day sometimes".
    I will not be spoken to with insults like that, and I can no longer go to your store with my kids, and if my employees treated any customer the way Megan did, I would make sure she received training to correct this. If the store manager have this attitude to customers, the entire organisation usually follows, and I will not be a customer in a store like that.
    1. Please help resolve this issue.Order number: {removed per forum guidelines}

    Hello erikev,
    Cameras are nice to have, especially with young children, so I can imagine how frustrating it can be to find yourself with a pinched casing. When something goes wrong, it’s never a fun situation, and while it may not be something we can necessarily help with, great customer service should still be provided. It sounds like this didn’t happen the way we hoped, and I’m sorry this was at your expense.
    As this situation is definitely concerning, I looked into your account to see how I might be able to assist. However, I have found your concerns have reached Terrance with our executive support team. He is currently looking into your situation and should contact you once more information is available. From here, Terrance will be your first point of contact.
    Hopefully he can find a good resolution for you,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Terrible customer service that sends me on a wild goose chase

    I have been dealing with this so called Sony Cares Customer Service,they should call it the Sony No  Answers service .I've trying to find the progress of my Z1 for 2 weeks now .And then I find out that the damage isnt covered under warranty the phone isnt even 5 months old and they've had it for almost 2 months .The person on the line at Sony care tells me I have to negotiate the repair price with the repair  dept.The only problem is that their repair dept is a private company and they tell me that I need to talk to the Sony Care dept .about the price,and so the circle go's .Totally disgusted with this service and when I get my phone back if that ever happens it will be getting traded in for something else along with all my other Sony products because this has been one of the worst experiances I've ever had .Nice work Sony at keeping your customers happy . 

    Sorry to hear that, but this is a forum for us, users, to help each other 
    http://www.sonymobile.com/global-en/support/contact-us/
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

  • TERRIBLE CUSTOMER SERVICE TRYING TO UNBLOCK MY ACC...

    I have been fighting with the Skype Customer Service people for the last 10 days on this.
    I got a notification on Skype around 10 days ago on my email address saying that someone had attempted to change my email address to something else. I replied back from my email address saying that it was not me who requested the change, so please leave the email address unchanged.
    24 hours later Skype has blocked me out of my own account, I recently charged my account with $16 that I cannot use and my work is getting affected. I have raised a ticket on Skype SRX1281660833ID , where I am arguing with their customer service agents who only use typical standard responses in their replies saying that I need to fill in an activation form (which I have already done 4 times) and they say my responses are not valid enough for them to re-activate my account. When I asked what exactly was wrong with my responses and the fact that I am replying from the same email address that they sent me notification in the first place, they give me standard responses.
    I have requested the case to be escalated to a senior manager (which they are unable to do), I have asked them to give me a support number I can call (which they don't have) and basically they are responding saying we cannot help you anymore!!!
    What can I do to make Skype realize that they need to use common sense, and that I am their (paying) customer and I need my account activated again!!!!?????

    What is posting it on a Skype Community forum saying that the people in skype customer service dont have common sense, why come here I don't understand the point? Seems like just to rant to be honest. Also Skype don't care if you are a paying customer or not they help anyone the same way, Don't expect to get special treatment. Maybe use "common sense" and fill out the activation form they can't tell you specificly what's wrong other wise you could be able to guess. They would of blocked the account also incase someone had access of your email address aswell. The protocols they take are good and needed, you seem to be just impatient.
    PS- Don't come onto a forum being a smartass it just rejects people from wanting to help you.
    I strive to give people the power to have as much anonymity as they possibly can.

  • Terrible customer service and relations

    In January of this year my wife and I switched back to Verizon from StraightTalk.  I purchased the Droid Turbo and she purchased the IPhone.  Shortly after getting our new phones, I made the dumb mistake of laying my phone on the back of my truck and drove down the road.  When I realized what I had done, it was too late.  My phone had already fallen off and had been smashed.  I had not purchased the insurance for the phone so I knew I was going to have to foot the bill since we were on the Edge plan.  After confirming this with VZW, I paid the $635.99 on February 10, 2015 at Z Wireless in Everett, PA to buy out my contract.  I was then told that I would have to wait for the billing cycle to roll around, which was only a couple of days,  to get a new Turbo on the Edge plan.  I went back to the store once the bill posted to get my Turbo.  They tried to scan the phone but their screen would not let the transaction go through.  They then contacted VZW to see why.  I was then told that I had to wait 30 days because of policy.  I then went back to the store on March 10, 2015 to get my Turbo as instructed by VZW customer service.  After arriving at the store, we had the same problems as before. The store was told by VZW that it had to be a full 30 days and that I could get my Turbo on March 11, 2015.  So on March 11, I went back to the store, as instructed by VZW customer service, to get my Turbo.  Once again, the transaction would not go through.  The store contacted VZW to see what the problem was this time.  I was then told that VZW had not posted my payment until February 16, 2015 and that the 30 days did not start until then.  I paid the $635.99 on February 10, 2015 and it came out of my bank account on February 12, 2015.  I then personally contacted VZW to voice my displeasure and to see if there was anything that could be done.  After talking with several customer service representatives, it was obvious that I was now going to have to wait until March 16 to get my Turbo.  So on March 16, 2015, I contacted VZW before I made another trip to the store to get my phone.  The VZW customer service representative assured me that I was able to get my phone today.  I then made another trip to the store to finally get my phone.  Wrong!  After once again trying to scan my phone, the store manager had another message come up on her screen.  She then contacted VZW once again to see what the problem was.  I was now told that it could take up to 60 days to get my Turbo because there is something wrong with the VZW computer network.  Even though I am now supposedly eligible for the Edge, I still cannot get it because of a problem with the VZW computer system. So, as of 11:43 am on March 19, 2015 I am still without the Turbo.  I cannot for the life of me see how and why it takes this long to get a cell phone. I understand policy and procedures, but it is a cell phone, not some national security issue.  In all my conversations with the customer service at VZW, about all I can get is the standard " yes I will help you get this resolved" and then the " I am sorry, there is nothing we can do but we appreciate you choosing VZW".  I so very much regret leaving StraightTalk and choosing VZW.  I am tired of calling customer service and nobody knows when I can get the Turbo except it was 30 days and now its 60 days. After our contract is up, I can promise VZW will never see another penny of my money.  I know one customer is not going to break your company but I am very highly UNSATISFIED with the entire VZW company.  If there is anything that you can do to expedite or resolve this process I would very much appreciate it.  I hope that this does not fall on deaf ears or just get deleted.  I look forward to your response

    Wow, I can certainly understand why you would be so frustrated lastchancewithvzw. We want our Edge program to be an easy process to customers and I apologize you have not experienced that recently. I would like to clarify the buy out process with our Edge program. The 60 day time frame to enter a new Edge agreement is correct. The Edge buyout amount is shown on the bill the same day. However, they payment is not applied to the account after one bill cycle to ensure there the payment is not reversed or disputed. I apologize about the confusion caused.   Thank You, MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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