Terrible Customer support, I upgraded my account they took the money and nothing works. I have done chat support and was told they were levating to the next level of support and have heard nothing. I have been on hold on the phone for over an hour.
I upgraded my account yesterday. They charged my card and nothing works, I was on with online chat support for a hour last night. I was told they were levating my support to the next level. Never heard back from anyone I have been on hold for over an hour on phone support.
This is really awefull way to treat your customers.
Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Similar Messages
-
How can I skip the backing up? I just want to add more music to my phone and it's been backing up for far too long
Nevermind, I solved the problem. FCPX isn't showing me that it's rendering or whatever it's doing, but after about ten minutes the files show up. Still, any idea why it gives no indication that it's working?
-
Help! I downloaded IOS6 onto my iPhone 4. The download went fine, but I have been stuck on the reboot sction of my phone for over 6 hours. I started the process at 10:30 PM EST, it is now 5:13 AM EST. What should I do? The nearest Apple Store is hours away.
Ron wrote:
I beg to differ. I didn't miss any point about the button being held in but you did miss the point that disengaging the earthing does make a difference at times . . .
What I wrote was. . . . . . "and maybe switch the power off the computer, or pull out the power plug, keeping it out for about ten seconds before the restart ? That, you will note, is a plus to the correct information!"
One more time, the Mac is ungrounded (no earth), the magsafe (in countries like the UK) has a 3 pin plug but there is still no earth connection beyond the ac adaptor, after that it is Dc positive / negative. Regardless of the foregoing off is off, no current flows! -
I am having a problen syncing my 80gb Ipod to my library. Its been syncing for over 24 hours. I have reset the Ipod and reinstalled Itunes. I am running windows 7 ,6gb of ram.Nothing seem to help. It take 2 miniutes to copy one song(very slow)
UPDATE:
Ok I am offically an idiot.......messed about a bit more and found this post very very helpful:
http://discussions.apple.com/thread.jspa?threadID=396267&tstart=15
Managed to get my ipod restored to factory settings (yay!) However then it was being recognised in windows but not in itunes.......to solve this I referred back to Apples excellent troubleshooting guide. Installed the lastest version of itunes.....and there we go! We have a working ipod! I am so delighted and no longer on the verge of tears! (I so thought I had completely banjaxed my brand new ipod!)
Dell Windows XP -
I have been on hold for over 3 hours now. 3rd time calling billing department this week
I was told that I was being transfered to the billing department over 180 minutes ago. I have been on hold for over 3 hours and was on the phone with tech for 2 additional hours. This is extremely unprofessional. I was to get a refund for the past 2 months since the issue with PS and DW crashing and the ticket is still open. now i have lost productivity for 2 days due to tech additional day on hold. How is this even possible.
I am on terminal hold in the chat room. Tomorrow, I have to try calling them on the phone. This is what I have sent them so far.
"I see that some of the people in the "community" may have been waiting to chat for several hours! I am trying to purchase adobe cloud on line and I keep getting a message
"Your billing address doesn't seem to match the credit card you entered. Check to make sure you entered this information correctly, and if you still can't place your order, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."
I have double-checked my billing address several times and I get the same message. How many times am I being charged for this?" -
Restore new iPad Mini from iPad 1 backup. Ican update new apps from Apple store but most of my apps have been showing the Waiting status for over 12 hours. Store shows them as installed. What gives?
If the downloads are stalled or "waiting" - try these suggestions.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad. -
My iphone 4S wont allow me to restore a bckup of icloud it has just rebooted the os and for over 24 hours i have been trying to fix it i use this phone for my job so i need help. when i try to restore it says "Your iphone could not be activated becuase the activation server is unavailable, If the problom presests goto apple.com/support" It has done this for 27 hours now PLEASE HELP!!!!!!!!!
- Connect the iPod to the computer and see if iTunes sees it. If it sees it try to get the photos off the iPod.
- Next let the battery fully drain. It will likely take days. After charging for at least an hour try again
- Last, make an appointment at the Genius Bar of an Apple store. -
I have been using Lightroom 4.4 successfully for over 2 years. Just tried to import some new photos after a vacation and the application crashes when I click "import" every time. Tried restarting computer. Version says it is up to date.
How do I get formal support for this from Adobe?Thanks for the response. The application was crashing. A Windows message was displayed showing "Lightroom.exe has stopped working", "Windows can check online for a solution the problem.". Etc.
I just launched Lightroom to check the exact message for this reply - and the Import worked. It had failed dozens of times before. -
I don't know aht I'm doing wrong however I have been trying for over an hour to download Bridge but the message ' Bridge is downloading'' is still there
Welcome to the Apple Support Communities
It needs Mac OS X Snow Leopard. Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard Then, make a backup, insert the disc and upgrade. Finally, go to > Software Update and install the most recent version. You'll be able to install that app now.
If you want, you can use Mountain Lion > http://www.apple.com/osx Open App Store and purchase Mountain Lion. See if your applications are supported > http://www.roaringapps.com -
i have been waiting for over an hour for the iOS8 update (from 6) to complete. something wrong? disconnect or continue waiting
Do a reset hold down the home/sleep button together until you see the apple logo and then release.
-
I have adobe editions 4.0 and I've been trying to get library books on my kobo for over 2 hours! The book goes onto my Kobo fine, but when I try to open in on my kobo it says, "Oops! The document couldn't be opened. It's protected by ADRM and is not currently authorized for use with your Adobe ID." It does it with every single book. I've never had this problem before. I've tried everything! Please help.
same problem for me. I am using abe edition 3 as I don't think 4 can be used with kobo. Book has been downloaded to kobo but it can't be read as it is not authorised.Help please
-
App Store has not updated for over 24 hours now, it was updating as usual early AM Nov. 6th, I have changed nothing, App Store will not let update or purchase happen now. Anyone know why? Thank you.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
once again my iphone not working. i have a usb sign pointing to an itune icon on the screen. this is been on for over 24 hours. tried to restore but keeps coming up with era can anyone help please
What is the error that is occurring? We are not mind readers.
-
My iMac seems to have frozen during the update- how long should I expect the update to take? The 'installing software update' bar is still showing itself working but has been stuck in the same position for over an hour. Any thoughts?
Update2: There is something very wrong with wireless on mountain lion recovery. I don't know what the problem is, but this link may explain:
http://osxdaily.com/2012/08/10/os-x-mountain-lion-10-8-1-beta-released-for-dev-t esting-may-include-wi-fi-fix/
Wireless recovery would start out with over 25 hours estimated and kept on failing. It turns out to be a two step process of downloading a few Mbytes then a 4Gbyte .dmg file, but I couldn't even download the Mbyte file. I bought the thunderbolt to gigabit ethernet adapter, plugged it in, restarted recovery and download of a little more than 4Gbytes took less than an hour. My limiting factor was probably comcast home internet rate of 12Mbps. The wi-fi wireless connection should be able to do over 100Mbps, so wireless shouldn't be much slower than wired, except wi-fi wireless is broken. Now that ML is installed and updated, wi-fi seems fine now, as I am using it right now, but I haven't tried downloading a big file yet.
Don't use wi-fi wireless for Mountain Lion recovery. -
I've have just purchased FCP-X, but it is taking a very long time to install. It has been at it for over an hour. Does that seem right? Thanks.
It's about a 2.5G file. How fast is your connection? There should be a progress bar in the App Store next to the app. You should also see a progress bar on your computer, depending on the OS.
Maybe you are looking for
-
More iMac sleep and overheating problems - any ideas?
My iMac is about 2.5 years old now. It was working fine until the power supply had problems and was replaced under warranty. It then had could not mount DVDs or CDs and that was replaced under warranty, at the same time it was performing really, real
-
5800 Connection Manager is not working correctly
I have my preferred connections setup with my home WLAN as priority, then my cell phone provider (ATT) as the last priority. The connection manager switches from my WLAN to ATT everytime I go out of range of my WLAN fully automatically. So that part
-
Foundation Services install file1 64bit zip file invalid
Hi forum, I have downloaded the zip files for the Hyperion Foundation Services for installing 11.1.2.2. (http://www.oracle.com/technetwork/middleware/epm/downloads/epm-1112x-1584981.html - Window 64bit version) however, when unzipping the File1 (Foun
-
Why has my phone book just become invisible in my bmw 5
why has my phone book just become invisible in my bmw 5
-
Labview for arduino reading frequency
I'm trying to figure out a way to read a frequency from a device. The device tells how far away something is by a beeping signal. I tapped into this beeping signal and it is now connected to an arduino pin generating a high/low signal to Labview. I g