Terrified I'm going to be cut off :(

Hi,
I recently recieved a letter saying my bills woudl be combined into a single bill and thought great only one bill to worry about instead of one for broadband and one for phone. However I recieved a letter yesterday, it was dated the 13th but I recieved only yesterday saying my contract would bne terminated if I did not pay my phone bill by the 23rd!
I got the money together to pay it and thought I should pay it in a Branch of Braclays as that was what is on the bill. After paying it I asked the teller if BT would be informed imediatley as I needed them to have the money by teh 23rd. She said it was proabbly not going to show up with BT until monday, which is the 24th!
I tried to add teh account to my online billing to check if teh payment had gone through but it won't let me add the account?
I really can't afford to pay reconnection costs and to be honest you'll be losing me as a customer if I get cut off as I simply won't be able to afford the fee.
Can anyone on the BT time confirm that they have recieved the payment if I give them my details or indeed allow me a days grace to make sure the payment goes through on monday?

Hi lindseyneely28,
Welcome to the forum, if you want drop me an email with your BT account number at [email protected] and I'll check this.
Ta,
Stephanie
Stephanie
BTCare Community Manager
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