The action cannot be completed. the connection to microsoft exchange is unavailable

Question

Hi dear.
We have exchange 2013 and we want auto configure outlook 2007,2010 and 2013. In first time when we are setup exchange 2013 we can auto
 configure outlook. But I don’t know now we cannot configure outlook. I think when we make some change in exchange certificate ( created by exchange in first time ) and after that we cannot configure outlook. Just we can set up pop3 and imap
for outlook. Now we have outlook with pop3 and outlook web app ( OWA ) and we don’t have problem with them, but we want our client see the all contact list in outlook. When we want configure outlook with Microsoft exchange server we get the error “ 
the action cannot be completed. the connection to Microsoft exchange is unavailable “.please help me. I don’t know how I solve the problem.

Answer 1

hi.
ok. this is the out put of autodiscover url in address bar :
""  <?xml
version="1.0" encoding="utf-8" ?>
- <Autodiscover
xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
- <Response>
- <Error Time="10:30:23.5154338"
Id="3405091169">
  <ErrorCode>600</ErrorCode>
  <Message>Invalid Request</Message>
  <DebugData
/>
  </Error>
  </Response>
 </Autodiscover> ""
thanks for your help.
If it returns error code 600, your autodiscover service should be accessible in Exchange server. Please restart Microsoft Exchange Address Book service in Exchange server, then create a new Outlook profile in Outlook to have a try.