The answers questions not selectable in quiz slide for some users
We have a SCORM Captivate training content published on our LMS (SAP Learning Solutions). Some users can't respond to any questions in the content.For these users, the answers are locked and are not selectable. Also, the Validate and Erase buttons didn't appear.
The problem concerns about 10% of our users.
This training contains both content slides and quiz slides.
The content is published in SCORM 1.2 (SWF + HTML) with Adobe Captivate 5.5. We had the same problem for some users with the previous version of this training content published with Captivate 4.
All users have the same settings:
Flash Player 10.3.183.11
Internet Explorer 6
Microsoft Windows XP
The most likely reason for this behaviour is that your 10% of users have entered the quiz and then thought they might jump back to the information slides to check the answer. On doing so they have exited the quiz scope which immediately locks the quiz.
Have you actually watched these problem users complete the quiz? If you are able to do so, make sure that once they start the first question, they answer all quiz questions in turn without jumping to any other slides or leaving the quiz. If my hunch is right, the person will be able to successfully complete the quiz.
If the desire is to allow users to jump back to the content section to check information, place a scored button on the first or second slide of your project. This extends the quiz scope and will mean that the user is still within the "quiz" no matter what slide they want to look at.
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Directory Server Diagnosis
Performing initial setup:
Trying to find home server...
***Error: DC3 is not a Directory Server. Must specify /s:<Directory Server> or /n:<Naming Context> or nothing to
use the local machine.
ERROR: Could not find home server.
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Directory Server Diagnosis
Performing initial setup:
* Identified AD Forest.
Done gathering initial info.
Doing initial required tests
Testing server: Default-First-Site\DC2
Starting test: Connectivity
The host 9e0dca7a-d017-445a-b354-adee5ff53d48._msdcs.TOM could not be resolved to an IP address. Check the DN
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Running partition tests on : ForestDnsZones
Starting test: CheckSDRefDom
......................... ForestDnsZones passed test CheckSDRefDom
Starting test: CrossRefValidation
......................... ForestDnsZones passed test CrossRefValidation
Running partition tests on : DomainDnsZones
Starting test: CheckSDRefDom
......................... DomainDnsZones passed test CheckSDRefDom
Starting test: CrossRefValidation
......................... DomainDnsZones passed test CrossRefValidation
Running partition tests on : Schema
Starting test: CheckSDRefDom
......................... Schema passed test CheckSDRefDom
Starting test: CrossRefValidation
......................... Schema passed test CrossRefValidation
Running partition tests on : Configuration
Starting test: CheckSDRefDom
......................... Configuration passed test CheckSDRefDom
Starting test: CrossRefValidation
......................... Configuration passed test CrossRefValidation
Running partition tests on : TOM
Starting test: CheckSDRefDom
......................... TOM passed test CheckSDRefDom
Starting test: CrossRefValidation
......................... TOM passed test CrossRefValidation
Running enterprise tests on : TOM
Starting test: LocatorCheck
......................... TOM passed test LocatorCheck
Starting test: Intersite
......................... TOM passed test Intersite
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At line:1 char:1
+ netdig /fix
+ ~~~~~~
+ CategoryInfo : ObjectNotFound: (netdig:String) [], CommandNotFoundException
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At line:1 char:1
+ Setup /PrepareSchema
+ ~~~~~
+ CategoryInfo : ObjectNotFound: (Setup:String) [], CommandNotFoundException
+ FullyQualifiedErrorId : CommandNotFoundException
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Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
At line:1 char:1
+ netdiag /test
+ ~~~~~~~
+ CategoryInfo : ObjectNotFound: (netdiag:String) [], CommandNotFoundException
+ FullyQualifiedErrorId : CommandNotFoundException
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At line:1 char:1
+ nslooup
+ ~~~~~~~
+ CategoryInfo : ObjectNotFound: (nslooup:String) [], CommandNotFoundException
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PS C:\Users\administrator.TOM>Ok fixed.
At a elevated cmd prompt run ;
C:\Users\administrator.TOM>setspn -x
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Checking domain DC=TOM
Processing entry 1
HOST/serv1.TOM is registered on these accounts:
CN=SERV1,OU=Domain Controllers,DC=TOM
CN=C00049,CN=Computers,DC=TOM
{14E52635-0A95-4a5c-BDB1-E0D0C703B6C8}/TOWN-HBWJ29ZOQC is registered on these ac
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CN=TOWN-HBWJ29ZOQC,CN=Computers,DC=TOM
{14E52635-0A95-4a5c-BDB1-E0D0C703B6C8}/town-hbwj29zoqc.TOM is registered on thes
e accounts:
CN=Administrator,CN=Users,DC=TOM
CN=TOWN-HBWJ29ZOQC,CN=Computers,DC=TOM
RestrictedKrbHost/serv1 is registered on these accounts:
CN=C00049,CN=Computers,DC=TOM
CN=SERV1,OU=Domain Controllers,DC=TOM
RestrictedKrbHost/serv1.TOM is registered on these accounts:
CN=C00049,CN=Computers,DC=TOM
CN=SERV1,OU=Domain Controllers,DC=TOM
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