The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it. After looking in the app store it does not appear that said application is available for re-downloading.

The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it. After looking in the app store it does not appear that said application is available for re-downloading. Is there a special, non-app store place where I am to go for this?
Also, I installed MacKeeper about two-three months ago and am questioning its performance. Looking for input as to whether or not this application helps or hinders my system.

I'll back up Csound on the MacKeeper thing. In fact, I actually wrote the following about it:
http://www.reedcorner.net/news.php/?p=245
Remove is ASAP. Do not use the provided uninstalled, as there are widespread reports of pop-ups advertising MacKeeper on your system after incompletely removing it. Try this:
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
As for VirusScan, Barney is right on the money that it does not come preinstalled on any Mac shipped new from Apple. However you have gotten it, your best bet is removing it. See my Mac Malware Guide for more information that will help you understand and avoid Mac malware without relying on anti-virus software.
http://www.reedcorner.net/guides/macvirus
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.)

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IOS 4.4.1 does not appear on my aTV as available for update. Message says 4.3 is current.

How do I update to os 4.4.1 when my aTV shows 4.3 as current software?

LichenThis I got mines to work!! You will need a micro USB. Unplug your apple tv power cord & connect to your computer via the USB. Opens up itunes. Press & hold your menu & play buttons on your apple remote for 7 seconds. It should start to restore, it takes 5 mins. Connect back up the power cord & hdmi & the mirror image function should appear on your ipad2!! It worked for me, good luck!

TS1389 When I go to play a movie, I get prompted that the original file cannot be found. When I do a search on spotlight it cannot be found, but it does appear in my purchases. How do I re-download when it does not appear that it is allowed?

When I go to play a movie, I get prompted that the original file cannot be found. When I do a search on spotlight it cannot be found, but it does appear in my purchases. How do I re-download when it does not appear that it is allowed?

Hello paddyrb154,
Thank you for the details of the issue you are experiencing with your purchased movie in iTunes on your iMac. It sounds like iTunes thinks the movie is on your computer, but it is not located in the iTunes Media folder.
For an issue like this, I recommend deleting the movie from iTunes and downloading it from the iTunes Store again. Use these steps to delete the movie:
Mac or PC
Launch iTunes.
From the Library pop-up menu, choose Movies.
Click Movies in the navigation bar.
Click the movie you want to delete.
Press the Delete key on your keyboard.
In iTunes 11, the movie cover art will remain visible, but a cloud icon will appear on it to allow you to download the item again (in countries that support this).
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Once you have deleted the movie, you can click on the cloud icon to download the movie again. If you do not see the cloud icon, use the steps in the section titled “Download previous purchases on Mac or PC ” in the following article to download the movie from your list of past purchases in the iTunes Store:
Download past purchases
http://support.apple.com/kb/ht2519
Thank you for using Apple Support Communities.
Best,
Sheila M.

Why when i buy books on my ipad, when i log onto the store it does not show that i have purchased them?

Why when i buy books on my ipad, when i log onto the store it does not show that i have purchased them?
how many books and songs were therefore lost when i had to wipe my ipad?
this is SHOCKING from Apple... this is not in my domain of settings!!!

In the iBooks application on the Mac, there is a checkbox to sync highlights and notes across devices.
I don't see a similar setting in the iBooks app on my iPad. It may require iBooks on the Mac as a mediator.
Also:
Can I highlight text and make notes?
Yes, iBooks includes built-in Highlight and Note features. Highlight any word or passage of text within a book. You can also create a Note from your highlighted selection. Review your Highlights and Notes by tapping the Table of Contents button and then tapping Bookmarks. Highlights and Notes appear in their own section under Bookmarks.

I'm a israeli client i just get the macbook pro from U.S.A and i had received 100$ gift from Appstore and when i try to enter the code they tell me that your itunes store (israeli) does not match that of the gift certificate

I'm a israeli client i just get the macbook pro from U.S.A and i had received the 100$ gift from Appstore
i'm tryin to enter the code of the gift and they tell me your itunes store (israeli) does not match that of the gift certificate !
how can i get the 100$ gift and how can i realize it ?!

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

Firefox won't install on my Mac, it just finishes the installation then does not appear in my Applications folder.

Firefox offered to create a new profile for me, but took forever to do so so eventually I had to shut off the computer. In restarting, initially Firefox would not open as "Profile could not be found". Having moved Firefox to my trash folder, when I attempt to install Firefox again, it completes the download, then does not appear in my Applications folder.

This is likely caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is not present on the hard drive.
*Mac: ~/Library/Application Support/Firefox/
You can use one of these to make Firefox create/use a new default profile:
*Delete the profiles.ini file to force Firefox to create a new default profile
*Use the Profile Manager to create a new profile
*Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
*http://kb.mozillazine.org/Profile_Manager
*https://support.mozilla.org/kb/Managing+profiles
*http://kb.mozillazine.org/Profile_folder_-_Firefox
Download and save the full Firefox installer to the desktop and start the installation with a double-click on the desktop icon.
You can find the full version of the current Firefox 29.0.1 release in all languages and for all Operating Systems here:
*http://www.mozilla.org/en-US/firefox/all.html
See also:
*http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X

HT2736 I can't use my Australian iTunes Card on my Australian laptop. I get a message saying "Your iTunes store (US) does not match that of your gift certificate (Australian)".

I can't use my Australian iTunes Card on my Australian laptop.
I get a message saying:
"Your iTunes store (US) does not match that of your gift certificate (Australian)".

You can't redeem that certificate in another country's store. You also can't change the iTunes Store country with an unspent balance.
(72677)

Your iTunes store ([?]) does not match that of the gift certificate ([?])

My iPad was purchased and registered in the USA. I am on a temporary assignment in Mexico. I purchased a iTunes gift card. When I tried to redeem it I get an error message. "Your iTuens store ([?]) does not match that of the gift certificate ([?])". I seen on another post that I need to change my region. I did that and still get the same error. Any help is much appreciated.
Thank you,
NFREEMA7

If you have a US iTunes account, you cannot use a gift card
from Mexico in that US account. Additionally, you are supposed
to be in the US when using your US account.

Your iTunes store(Kuwaiti) does not match that of the gift certificate(us)

when i entered gift card number i have got this error what should i do ?

your iTunes store(Kuwaiti) does not match that of the gift certificate(us)
The Complete Guide to Using the iTunes Store | iLounge Article < "Gift Cards and Gift Certificates may only be redeemed in the country in which they were purchased."

I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

Do exactly what it told you to do.
Contact itunes support

When trying to install apps from app store it does not prompt an apple id and after 15 minutes says "cannot connect to itunes store"

When trying to install apps from app store it does not prompt an apple id and after 15 minutes says "cannot connect to itunes store".

Your Apple ID may be greyed out because of restrictions. Settings>General>Restrictions>Allowed Changes>Accounts. If you set that restriction, your ID will be greyed out. Nobody can make changes to the account without entering the passcode to change disable the restriction.
Maybe something in here will help, even though this is not exactly what you are experiencing.
Can't connect to the iTunes Store - Support - Apple
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

TS1702 hen i go to the app store it does not ask me for my password

i can not get any of my apps to update nor can i install any new apps. when I go to the app store it does not prompt me for my user name or password anymore . ... any sudgestions ????

Hello lssatt,
It sounds to me like you are trying to get new content or update your apps but no matter what you do you are not being prompted for your Apple ID and password. I recommend first starting by signing out of your iTunes and App Stores in Settings > iTunes and App Stores. Then close all the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone, sign back into your account and try again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Take care,
Sterling

How do you use passbook? Finally got the app to connect to App Store. Does not seem to allow me to add anything.

How do you use passbook? Finally got the app to connect to App Store. Does not seem to allow me to add anything.

http://support.apple.com/kb/HT5483
Use this

Can't open numbers on my iPhone 5S and iPad mini (1st Gen.) after updating to the new version 2.0.1. Please help!

Can't open numbers on my iPhone 5S and iPad mini (1st Gen.) after updating to the new version 2.0.1. Please help!

Okay , you should only delete EMPTY DUPLICATED folders, not preview folders or any others. I would put them all back. Then just delete any DUPLICATED EMPTY folders, do not disturb any other folders. On iOS switch off DOCUMENTS AND DATA under ICLOUD in SETTINGS. Do this on all iOS devices not just the one. Once deleted DUPLICATE FOLDERS on the mac in MOBILE FOLDERS then exit the LIBRARY. Open PAGES on your MAC and view folders on icloud. Check everything is all there as expected. If okay then DELETE and re-install PAGES app on iOS - THEN switch on DATA and DOCUMENTS in ICLOUD. Now open PAGES. If you have Time Machine on you can recover any 'lost' doc files and restore them from your mac from pages application. Try the process again and do not disturb any folders other than ones I mentioned as this is the system files LIBRARY. It is not a place to be over zealous in moving, altering and deleting folders and files. Take care please.

System default email client (Thunderbird) does not appear in mailto applications.

I should like to use Thunderbird as the mailto application in Firefox. The only options listed for mailto are GMail, Yahoo mail, always ask, and choose application; use default does not appear.

I've solved this. Clicking "use other" in mailto applications, "cancel" when a window opens to select application, then clicking an application other than mailto, and the system default mail client is selected. Seems a bit user unfriendly. I'm running Firefox 24 under Ubuntu 13.04 BTW.

The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it. After looking in the app store it does not appear that said application is available for re-downloading.

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