The Apps Application of my of my Creative Cloud Desktop only shows "Download Error"

The Apps Application of my of my Creative Cloud Desktop only shows "Download Error" and asks to either reload application (which does not work) or to contact customer support. As result I am unable to update any of my Apps even if I try and update through the website. Does anyone know how to fix this problem? I am working on a Mac with OS X 10.9.3.

Some 10.9.3 links
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • Creative Cloud for Mac shows "Download Error" under apps tab

    Does anyone else know how to fix this? Clicking the reload button doesn't do anything.

    Hi zachrattner,
    Please refer to the following thread to resolve the download error:
    Creative Cloud "Download Error" message
    Regards,
    Sheena

  • When I click on Apps in the Creative Cloud panel is days Download Error contact customer support

    When I click on Apps in the Creative Cloud panel is days Download Error contact customer support
    OS X 10.9.4
    3.4 GHz Intel Core i7
    16GB RAM 1333 MHz DDR3
    237" iMac

    I wish. Just this ambiguous msg.
    I've gone round and round their online support. Seems like it's all for specific apps. Can't find anything for the CC window itself.  Screen capture attached.
    Many thanks for your time!

  • I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?

    I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Download of adobe creative cloud desktop always stops with error code 207. Trying for 6 hours now. What now?

    Hi.
    I started a Creative Cloud abonement and try to install applications. But the download of the "adobe creative cloud desktop" always stops with error code 207 (No answer from server, try later). I am trying for 6 hours but the problem is still the same. What can I do?
    Thank you,
    Heiko

    Errors 201 & 205 & 206 & 207 or several U43 errors
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud Desktop fails to download certain applications.

    So basically what happens is I am able to click the button, and the progress bar appears, but it doesn't progress past 0%, and no 'X' button appears next to it. If I quit during this period, Creative Cloud Desktop doesn't load up again, and I'm forced to restart.
    So far this has happened only with certain applications. Premiere Pro (which I managed to install after a lot of tries) and just now SpeedGrade. Please help!

    Nevermind. I set the program rules on my firewall from Auto to Allow and that worked.

  • Creative cloud desktop not showing apps panel?

    So, I'm running windows 8.1, and i want to trial photoshop, and possibly flash, because I've just got a wacom intuos pro and if i like the software I will subscribe.
    My problem lies in there being no apps panel/tab in the desktop app, and the button that says "install adobe apps" does nothing.
    Anyone know how to fix this?

    Hi,
    Please refer to threads below where this issue has been addressed:
    CC for desktop lost the apps panel. How to fix that?
    Apps tab missing from Creative Cloud Desktop
    Regards,
    Sheena

  • Just bought Creative Cloud single-app membership for After Effects (one-year) but I am unnable to download creative cloud on my latpot - message says "creative cloud desktop failed to install error code 1"

    please help

    Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

    Dear Adobers,
    I bought my Creative Cloud plan, and I'm going to download and Installa the Creative Cloud Desktop App before getting all the CC softwares I need. But when I download the "CreativeCloudInstaller.dmg" on my new MacBookPro Retina with OS Lion 10.8.4 and I start the procedure, the package during the installation ask me for my Mac account password to make some changes... after then it show me an error message: Error 13... something related to a permission issue in writing in a folder for cookies.
    Please, see the screenshot:
    PS: I have tried all suggestions found in this forum... verifying permission with Utility Disk, writing in the Terminal the codelines suggested, creating a new user on my mac etc... nothing worked for me!
    Thanks a lot!
    Marco

    Hi Romit,
    thanks to Maurizio (Apple Store Business, Firenze - Italy) I got the right fix to the issue I found during the installation of the #CreativeCloud Desktop App.
    So, when while installing the CC Desk App, we got the "Error Starting Creative Cloud - cookies dir: cannot make folder /cookies: Permission denied (error 13)" alert message pop-up, we are experiencing a problem in folders Read&Write permission with our Administrator User account on our Mac.
    Well, before fix this issue, we need to uninstall the CC Desk App and we have to know that the #CreativeCloud Desktop App is trying to make a "cookies" folder at this path (in our Mac):
    /Macintosch HD/Users/[your user]/Library/Application Support/Adobe/
    The issue: the App has no permissions to create the /cookies/ folder inside the /Adobe/ folder - So, we just have to fix the permissions for /Adobe/ folder giving our Administrator User Account a "root access" to that folder!
    Press and hold the Alt/Option key while clicking "Go" in the Finder menu (that's how the usually hidden user ~/Library/ folder will appear listed in this menu); click that folder Library, and select the /Application Support/Adobe/ folder by one-click on it; Then click the Command key + i key (cmd+i) to Get Info about that folder.
    Go to "Sharing & Permissions" area at the bottom of the window, unlock it at the bottom right corner of the window and give to all the names listed "Read&Write" permissions.
    Finally, click on the little gear symbol at the bottom of the window to apply changes to all the items inside the folder. Lock it again and close the window.
    Reinstall the #CreativeCloud Desktop. Now it will run properly!
    Hope this really help you, 'cause that workd for me. ;-)
    Thanks,
    Marco Lodovichi

  • Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

    **Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
    This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
    **Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
    This has basically eaten up my workday so far.

    I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

  • Creative Cloud Desktop not showing updates available.

    Several students in my design class are running into problems where their Creative Cloud Desktop is not showing that there are updates to their applications. I was discussing some new features released for CC 2014 last week at Adobe Max, and would require them to be running the 2014.2.x.x (or .1) versions of several applications. I verified that each student, for example, is still running Photoshop 2014.0.x. and I have .2.0.
    On one students machine I had them uninstall and reinstall the Creative Cloud Desktop application – the new installer was downloaded from Adobe, so it should be the latest update.
    Lastly, I had them remove the .db file from the OOBE folder in their Users director, to see if it would force a refresh – no effect.
    I can't verify that this is consistent across all machines, but I think nearly all of them had started by installing the trial of CC2014 - and then subscribed (on my recommendation) in order to have the appropriate software for the course. I'd hate for them to all have to uninstall and reinstall from scratch...
    Thoughts?
    Stephen

    Hi,
    Try this :
    _Close CC desktop .
    _ delete "AAMUpdaterInventory " et "AAMUpdater" (if present ) in :
    MAC :
    /Users/[User Name]/Library/Applicaiton Support /Adobe
    MAC HD//Bibliotheque/Application Support /Adobe
    WIn :
    C:\Users\[user name]\AppData\Local\Adobe
    C:\Program Files (x86)\Common Files\Adobe
    Launch CC desktop .
    Try also to search for updates from applications help menu.
    Good luck .

  • I can't update Lightroom CC 6.  Error message shows Creative Cloud desktop failed to update (error 50)

    I can not update Lightroom  6.  Error message says  -  creative Cloud destop failed  to update  (error 50)  What is wrong?

    error code 50 installing Adobe creative cloud
    You may uninstall Adobe Creative Cloud and reinstall updated version.
    https://creative.adobe.com/products/creative-cloud
    Still face any issue  please feel free to post here

  • My apps are not syncing on my creative cloud desktop window?

    on my desktop creative cloud window the updating twirling sign has been on for weeks, not updating    anyone else have this happen?

    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud is empty with "download error", what can i do? I have a Mac

    My creative clouds is empty, no apps, just presenting a "download error".
    I have a mac and my internet conection is good and the firewalls are off.
    Can someone help me?

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    Some download & install troubleshooting links
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0

  • Creative Cloud Desktop only works in root account

    Mac 10.10.3
    Can't open ACC desktop. nothing happened on the screen after clicking the icon. only an ACC logo (in grey) showed up in the status bar at the top but it disappeared quickly. Have tried:
    1. Creative Cloud Cleaner
    2. Safe Mode
    3. clean OOBE, AAMUpdater folders
    4. log in with another administrated user
    Installed and opened successfully in root account, but still not working in my account (which is a administrator).
    Please help me solve the problem. Thanks!

    Ji Yunlu,
    There seems to be a problem with permissions.
    Kindly make sure that you have Read and Write permission on the folder mentioned below.
    /Library/Application Support/Adobe
    ~/Library/Application Support/Adobe
    /Application/utilities/Adobe Creative Cloud
    /Application/utilities/Adobe Application Manager
    Please share the results once done.
    Thanks,
    Atul Saini

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