The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Similar Messages

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

Hello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

Apps tab missing from Creative Cloud Desktop

Hello and thanks in advance for any help you can provide.
I'm running Creative Cloud on Mac OS 10.9.5. A couple days ago I updated several of the apps through the Creative Cloud Desktop app in the menu bar. The apps updated and they all seem to run fine, but now the Apps tab is missing altogether from the CC Desktop Window, and it's even missing from the CC Desktop preferences. (Please see the screenshots.) Also, when I click on the "Install Adobe Apps" button in the CC Desktop window, nothing happens.
I've un-installed -> re-downloaded -> re-installed CC Desktop several times, along with trying some of the other troubleshooting suggestions I've found here on the Adobe site, such as:
restarting the computer
logging out of CC Desktop then back in again
deleting the opm.db file
deleting the CoreSync folder
deleting the AdobeAAMDetect plugin
Nothing seems to fix it. As I mentioned, the applications all seem to running fine, but I'd like to know that CC Desktop is functioning as intended and keeping me up to date. Any other suggestions?
Thanks again...

I had this issue. And went through to chat with customer support. I have my apps panel once again. Transcript is below if you want to follow what I did.
Linci Mary: Hello. Welcome to Adobe Technical Support.
Linci Mary: Hi Thomas
Thomas Shambler: Hi there. My 'Apps' tab seems to have disapeared from Adobe CC desktop.
Linci Mary: As I understand you are unable to access the Apps tab of the Creative cloud as it keeps spinning, Is that right?
Thomas Shambler: On a windows machine. Have updated the app, re-installed, signed-out, signed in.
Thomas Shambler: Nope. there is no 'Apps' option even there...
Linci Mary: Thank you for confirming.
Linci Mary: I will be glad to check and help you with this issue.
Thomas Shambler: I put a screenshot up in one of the community forum.
Thomas Shambler: https://forums.adobe.com/thread/1648803?sr=inbox
Linci Mary: Okay
Linci Mary: Thank you for the information
Linci Mary: Lets try uninstalling and re-installing
Linci Mary: Please navigate to C:\Program Files (x86)\Common files\Adobe
Thomas Shambler: Done.
Linci Mary: Let me know if you can see AAM Updater , OOBE folder, Adobe application manager folder
Thomas Shambler: Yup. See all of them.
Linci Mary: Delete them
Thomas Shambler: Says OOBE folder is in use. But CC is not open.
Linci Mary: Open task manager
Thomas Shambler: Open
Thomas Shambler: Adobe IPC Broker, Adobe Reader and Acrobat Manager, and Adobe Update Service are the only tasks related to CC.
Thomas Shambler: Ah. Ended those tasks. OOBE folder is now deleted.
Linci Mary: End all the Adobe related processes
Linci Mary: Okay
Linci Mary: Perfect!
Linci Mary: Now navigate to C:\Program Files (x86)\Adobe
Linci Mary: Let me know if you can see Adobe Creative Cloud folder.
Thomas Shambler: Nope. I do not see a CC folder.
Linci Mary: Okay
Linci Mary: Press windows key+ R to open run window
Linci Mary: Type %localappdata% and hit enter.
Thomas Shambler: It opened AppData > Local folder
Linci Mary: Open the Adobe folder
Linci Mary: Delete the AAM Updater , OOBE folder.
Thomas Shambler: Deleted.
Linci Mary: Okay
Linci Mary: Please click on the below link to run the cleaner tool :
Linci Mary: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-0/accordion-item-par/proce dure/proc_par/step_0/step_par/download/file.res/AdobeCreativeCloudCleanerTool.exe
Thomas Shambler: Right. At the "Choose from one of the following options to clean up:" window.
Thomas Shambler: 1. All, 2 Flash Player, etc.
Linci Mary: 1. Please type E for english and then hit enter.
Linci Mary: 2. Please type Y to confirm and then hit enter.
Linci Mary: 3. Please type 3 and then hit enter. (Creative Cloud and CS6)
Linci Mary: 4. Please type 1 and then hit enter. (Creative Cloud Desktop app /Adobe Application Manager)
Thomas Shambler: "Adobe Creative Cloud Cleaner Tool completed successfully"
Linci Mary: Okay
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Linci Mary: Please click on the below link and re-install the creative cloud desktop app:
Linci Mary:
Linci Mary: https://creative.adobe.com/products/creative-cloud
Thomas Shambler: "Initializing Installer"
Linci Mary: Okay
Linci Mary: Please let me know the status of installation for every two minutes.
Thomas Shambler: "Downloading Creative Cloud desktop"
Thomas Shambler: "Downloading Creative Cloud desktop"
Linci Mary: Okay
Thomas Shambler: 'We've encountered the following issues: Creative Cloud desktop failed to install. (Error code: 50)
Thomas Shambler: Did not work.
Linci Mary: This issue occurs due to conflicting process running in the background.
Linci Mary: Please open task manager and check once
Thomas Shambler: Only think that is open is "Adobe IPC Broker" and Adobe Update Service"
Linci Mary: Open Task manager, select Show processes from all users.
Linci Mary: Yes delete them
Thomas Shambler: Adobe IPC Broker just popped up, after ending the task
Thomas Shambler: ended task - it started up again
Linci Mary: Okay .
Linci Mary: Try installing CC desktop application.
Thomas Shambler: Downloading.
Thomas Shambler: Same error.
Thomas Shambler: Adobe IPC Broker task seems to originate from this folder: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC
Linci Mary: Navigate to C:\Program Files (x86)\Adobe
Linci Mary: Let me know if you can see Adobe Creative Cloud folder.
Thomas Shambler: Yes. I do see it.
Linci Mary: Delete it
Thomas Shambler: It says the folder or a file in it is open in another program.
Thomas Shambler: Only thing I can think of, is that whenever I end the "Adobe IPC Broker" app, it re-starts.
Linci Mary: In this case I request you to restart the system and try
Thomas Shambler: Nothing else is open.
Thomas Shambler: Alright. Will restart.
Linci Mary: Okay
Linci Mary: Sure
Linci Mary: I'll will keep this case as open if you have any further issues please contact us back.
Linci Mary: Is there anything else I can help you with?
Thomas Shambler: Ok. Let's see what happens.
Thomas Shambler: Thanks for all your help. Hope this resolves the issue.
Linci Mary: Thank you
Linci Mary: I certainly appreciate your patience in this process.
Linci Mary: Thank you for contacting Adobe. Good Bye.

On the website and on my creative cloud desktop app I'm still getting trial

I can open photoshop without getting" your trial has expired", however I've been a member since October. Full Creative cloud member. the same on the website I still get sent to a page where I need to buy a membership.

Sign in, activation, or connection errors | CS5.5 and later
For anything more contact support by web chat. Only they can fix e.g. issues with your payment info.
Mylenium

Creative cloud desktop not showing apps panel?

So, I'm running windows 8.1, and i want to trial photoshop, and possibly flash, because I've just got a wacom intuos pro and if i like the software I will subscribe.
My problem lies in there being no apps panel/tab in the desktop app, and the button that says "install adobe apps" does nothing.
Anyone know how to fix this?

Hi,
Please refer to threads below where this issue has been addressed:
CC for desktop lost the apps panel. How to fix that?
Apps tab missing from Creative Cloud Desktop
Regards,
Sheena

I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

I am using a mac
I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
Please help!!!! I need to complete a school assignment

Brittney2_lee from your post it sounds like you are receiving a variety of download errors. You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

Hi
I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
Cheers
Rachel

Hi Rachel,
You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
Let us know if the issue still persists or not.
Regards,
Ratandeep Arora

Why is it so hard to find the download link for the Creative Cloud desktop app?

So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.
When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".
I finally found it by hunting around in the help screens and Google for five minutes, but it's still obnoxious that there is no link to directly download the Creative Cloud desktop app here, which is where it sends you:
http://www.adobe.com/creativecloud/catalog/desktop.html
Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.
So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.

Same with me here is the link I found and used
https://creative.adobe.com/products/download/creative-cloud?version=2.0

Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of su

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
Please could you help out

Hello,
please have a look at the different sys-requirements for example:
AI: http://helpx.adobe.com/illustrator/system-requirements.html
PS: http://helpx.adobe.com/photoshop/system-requirements.html
(LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
You will find the same explanations for your other programs.
Hans-Günter

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

Hi Bericala,
Same issue has been discussed in the below mentioned link.
1) Creative Cloud "Download Error" message
2) Creative Cloud - Download error - stubborn error
Let me know if it helps.
P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
Thanks,
Eshant Jindal

Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system. No operating problems with Photoshop CC at all. But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC. No problems with this. But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install". It is already installed.
Grateful for any explanation. I'm not losing sleep over it, just curious. Thanks.

Make sure that your Language settings are the same between the apps and the Application Manager. i.e. Both English North American or English International. (I had the same problem, and that fixed it.)

How can I get the Creative Cloud Desktop app To work on Windows Vista?

Currently My CC Desktop app is a greyed out icon.
It has been on and off for months now.
I have called technical support several times and been directed to
1) Uninstall it
2) Run the cleaner
3) Turn AV Software off
4) Delet my prefrences
5) Delet Hosts file in Windows 32 folder
6) Restart, Restart,
7) Use a diffent User account. etc.
The apps work= PS, INDD, AE, PROJ, AI, DW, Fla, etc.
But the Creative Cloud Destop app does not. I have to use the web browser to upload or sync any files.
Anyone have any other ideas I welcome them.
My specs,
Running windows vista, on a very good HP machine.
I have been a loyal Adobe Customer, For more than 15 years.
I have been an Adobe Certified Expert for 3 years or more.
I work professionaly with this software as a teacher. I have taught this software to college grads. and now to highschool students.
Ususally Adobe is one of the best companies to deal? Please stop farming your support calls to other countries, The connections are poor, and the support is terrible and it is damaging your reputation.

Hi D2xS-Shooter,
I am afraid Creative Cloud desktop app is not compatible with Windows Vista. If you run into problems there are very limited resources from Adobe to assist.
Creative Cloud is a collection of apps with various different tech specs
http://www.adobe.com/uk/products/creativecloud/tech-specs.html
Thanks!
Eshant

When I start my Creative cloud desktop app. I get a blank window. I can see the logo at the top but no information in the window.

when I start my Creative cloud desktop app. I get a blank window. I can see the logo at the top but no information in the window.

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

Similar Messages

Maybe you are looking for