The battery of my macbook died in 2 years and when I call an inform them Mr ********** (sr advisor) gets outrightly rude and tells me sorry but don't think that you can be an exception to it. Extremely shocked at this approach by apple.

The battery of my macbook died in 2 years and when I call the servise center to inform them cuse i personally am dissapointed but at the same time want to know the reason why something like this has happened ith a product of apple. Mr ****** (sr advisor) gets outrightly rude and tells me sorry but don't think that you can be an exception to it. Extremely shocked at this approach by apple. Then throughout the conversation he chose to mute me and wouldnt answer my queries. And when i asked him whos the serior I could talk to. He tells me "Im the seriormost that you can get upto..there is nobody above me you can talk to".
Now what do i do???
<Edited by Host>

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