The Captivate 4 installation hung on "Air help viewer"

Question

the Captivate 4 installation hung on "Air help viewer", the process is "Adobe AIR application installer.exe"
if I kill this process, captivate go on install and finished without error.
Does anyone has idea for this?

Answer 1

I found new clue here.
"*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*
Installer Operation: InstallThirdPartyPayloadOperation
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*
Installing third party payload
Third party application path:\\pc0118133\c$\SVN\trunk\CLIENT~1\AD1459~1\EXTERN~1\1\payloads\AdobeCaptiv ateReviewer-mul\AIRApplicationRunner.exe
CommandLine: -airAppPath AdobeCaptivateReviewer.air -airRuntime "Adobe AIR Installer.exe" -desktopShortcut -eulaAccepted -location "C:\Program Files\Adobe" -programMenu -silent
[     460] Fri May 14 11:27:15 2010  INFO
Checking bootstrapper progress
[     460] Fri May 14 11:27:17 2010  INFO
Checking bootstrapper progress
[     460] Fri May 14 11:27:19 2010  INFO
Checking bootstrapper progress
[     460] Fri May 14 11:27:21 2010  INFO
Checking bootstrapper progress
[     460] Fri May 14 11:27:23 2010  INFO
Checking bootstrapper progress
[     460] Fri May 14 11:27:25 2010  INFO
Checking bootstrapper progress
[     460] Fri May 14 11:27:27"
I check the install log of captivate,
it seem as it is keep on checking something during install payload "Air" and nver pass unless I kill the process of Adobe AIR Application Installer.exe
Or, do anyone know how to exclude AIR viewer?