The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this

The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?

Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.

Similar Messages

  • Iphone 3g at first is disable but after i use my macbook air to update and restore now totally cannot on, iphone 3g at first is disable but after i use my macbook air to update and restore now totally cannot on

    Hi,
    I have a iphone 3G, at first is disable due to my nephew keep guessing the password, after i use my macbook air to restore & download now totally cannot on.
    May i know what can i do now?

    Step 1
    Reset the System Management Controller.
    Step 2
    If there's no change after Step 1, reinstall the OS. Back up all data first.

  • I cannot reinstall the Creative Cloud Desktop Application

    Yes, I have checked similar questions!
    I have a CC Photography plan and am running Windows 7 Home Premium 64bit.
    I wanted to update Lightroom to Lightroom CC from 5.71 but the Creative Cloud App failed to run. I attempted to reinstall it but it fails with error code 50.
    I have attempted to remove the app through Windows Control panel which failed and so I downloaded and ran the CC Cleaner app. Creative Cloud app will not install
    I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week.
    To add to my problems, I originally had a standalone version of Lightroom 5 which I considered may be causing a conflict. I have logged out of my account and attempted to re log in and my serial number is not accepted!
    I am totally confused. There appears to be several others experiencing similar issues but none of the suggested solutions that I have seen appears to work for me.
    Adobes help seems somewhat lacking. Can any users suggest a solution? I have considered a total uninstall and reinstall but am loathe to go down that route blindly.
    Can anyone offer a solution please?
    This is the relevant content of the Creative Cloud Cleaner.lof fil:
    Gen_WWCombined-en_US-20121017_1230
    [Sun May 03 15:16:54 2015] Please enter (y) for Yes or (n) for No. ... >>
    [Sun May 03 15:16:56 2015] Choose from one of the following options to clean up :
    [Sun May 03 15:16:56 2015] 1.  All
    [Sun May 03 15:16:56 2015] 2.  Adobe Flash Player 10.2
    [Sun May 03 15:16:56 2015] 3.  Creative Cloud 2014 , Creative Cloud & CS6 Products
    [Sun May 03 15:16:56 2015] 4.  Creative Cloud 2014 only
    [Sun May 03 15:16:56 2015] 5.  Creative Cloud only
    [Sun May 03 15:16:56 2015] 6.  CS6 only
    [Sun May 03 15:16:56 2015] 7.  CS5-CS5.5-CS6
    [Sun May 03 15:16:56 2015] 8.  CS5-CS5.5
    [Sun May 03 15:16:56 2015] 9.  CS3, CS4
    [Sun May 03 15:16:56 2015] 10.  Adobe Id credentials
    [Sun May 03 15:16:56 2015] 11.  Quit
    [Sun May 03 15:16:56 2015] Choice :>
    [Sun May 03 15:17:02 2015] User selected: Creative Cloud 2014 only
    [Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\pdb.db"
    [Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\Media_db.db"
    [Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Sun May 03 15:17:02 2015] List of products installed on this machine
    [Sun May 03 15:17:02 2015] Listing products for cleanup:
    [Sun May 03 15:17:02 2015] 2. {D7A4F897-B20A-42D0-862D-CB5F6DB7391D}  Adobe Photoshop CC 2014 Core
    [Sun May 03 15:17:02 2015] 3. {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}  Adobe Lightroom
    [Sun May 03 15:17:02 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
    [Sun May 03 15:17:05 2015] response 1
    [Sun May 03 15:17:05 2015] The following product will be removed: Adobe Creative Cloud Desktop
    [Sun May 03 15:17:05 2015] The following Product has been selected for removal : Adobe Creative Cloud Desktop
    Please confirm that you want to remove the selected product from Installer Database .
    [Sun May 03 15:17:05 2015] Type (y) to confirm and remove or (n) to quit ... >>
    [Sun May 03 15:17:08 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
    [Sun May 03 15:17:08 2015] OSVersion : 64-bit
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AAM
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
    [Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
    [Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
    [Sun May 03 15:17:08 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
    [Sun May 03 15:17:08 2015] CoreSync custom hook not found
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Retry deleting the folder since folder still exists
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
    [Sun May 03 15:17:08 2015] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702 folder as backup of PDB and MediaDB for this session.
    [Sun May 03 15:17:08 2015] LOG FILE SAVED TO: C:\Users\Bob\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
    [Sun May 03 15:17:08 2015] Adobe Creative Cloud Cleaner Tool completed successfully
    [Sun May 03 15:17:08 2015] 
    [Sun May 03 15:17:08 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Sun May 03 15:17:08 2015] ---------------------------------------------------------
    [Sun May 03 15:17:08 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
    [Sun May 03 15:17:08 2015] ---------------------------------------------------------

    kglad,
    Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
    It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
    Bob

  • Can I purchase a Creative cloud license in Hong Kong and assign for our China staff use? if no how can I purchase / use the creative cloud in China?

    Can I purchase a Creative cloud license in Hong Kong and assign license for our China staff use? if no how can I purchase / use the creative cloud in China?
    thank you!

    You should be able to find some information : Other ways to buy | Resellers | Adobe Hong Kong
    View the latest list of countries where Creative Cloud is available for individuals, teams, and small businesses. Enterprise customers should request a consultation.
    We’re working to make Creative Cloud as widely available as possible and will share more details about country availability over time. While individual membership may not be available in your country, you may be able to purchase a team membership through a global Adobe reseller.
    Creative Suite 6 products are also available for purchase. Learn more ›
    Creative Cloud Help | Creative Cloud / Common Questions
    Regards
    Rajshree

  • Why files in Lightroom mobile and files in the creative cloud not the same? idea-  one place(stored date) for all application ??????

    Why files in Lightroom mobile and files in the creative cloud not the same? idea- one place(stored date) for all application ??????

    Lightroom Mobile is not a cloud storage service. You shouldn't treat it as a way of backing up your files. You are merely storing Smart Previews of your files in the cloud space, high-quality JPEGs of your files regardless of their original format on your desktop. The point is that they are there so you can continue editing them in a Lightroom-like environment even while away from your desktop/laptop computer. The files in Lightroom Mobile can only be used in Lightroom Mobile.
    This is very different from what is offered by the Creative Cloud storage, which can be used to synchronize your files between any device (that can support the individual files).
    The vast difference in how each service works and its intended use is why they are separate.

  • I purchased the Creative Cloud Photography Individual for $9.99 a month.  The photoshop doesn't seem to work right!

    I purchased the Creative Cloud Photography Individual for $9.99 a month.  The photoshop tools do not compare to CS4, I can't click on the arrow to get to the other tools withing the set  and I get this error code: I get this error code: One or more files in the adobe application support folder, necessary for running photoshop are missing.  Please run the Photoshop installer and reinstall photoshop. and can't figure out how to get to the installer again!

    Here is what you get when clicking on the gear in the adobe manager.

  • I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Under apps in the Creative Cloud it shows that Lightroom needs to be installed.Why?

    I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?

    Whenever Lightroom is shown as an install in the creative cloud manager, that is an indication that there is an update available. There is a Lightroom 5.7.1 update that has been released. But there isn't really an update process for Lightroom other than to install the newer version. The 5.7.1 update had some bug fixes and support changes for a Sony camera, I believe.

  • I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Under apps in the Creative Cloud it shows that Lightroom needs to be installed.

    I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?

    Whenever Lightroom is shown as an install in the creative cloud manager, that is an indication that there is an update available. There is a Lightroom 5.7.1 update that has been released. But there isn't really an update process for Lightroom other than to install the newer version. The 5.7.1 update had some bug fixes and support changes for a Sony camera, I believe.

  • Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud.  For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to

    Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud.  For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to open Photoshop unless I sign up/pay.  I'm quite confused?  I really NEED to have access to Photoshop ASAP.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message  Exit Code: 7 Please see specific errors below for troubleshoo

    I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message  Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DW041 ...   -------------------------------------- Summary --------------------------------------   - 0 fatal error(s), 1 error(s)
    ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist.  -------------------------------------------------------------------------------------  System Requirements  and it will not install, It says cant find the path D: im not sure why because as far as I can see its set to install on drive C: which is where I want it!

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

  • Hey, I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code

    I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?

    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I subscribed to Photoshop CC through the creative cloud but it keeps asking for registration

    I subscribed to Photoshop cc through the creative cloud which has been registered. Whenever I open Photoshop it asks for registration?

    Registering does no good and I had similar problems with the full Adobe package for a year and now it's still not working right with this photographers package. I've been watching for a fix for a long while now and nothing here ever helps. They assume you are not registered usually, but of course that's not the case. After all this time this problem remains for many people. After a while you just live with it and pray that you don't have an internet outage and miss a deadline.
    Pro software should not have a system this flawed.

  • Hello On the creative cloud there are two versions of the software, for example photoshop cc and photoshop DC (2014) what is the difference thank you

    hello
    On the creative cloud there are two versions of the software, for example photoshop cc
    and photoshop DC (2014)
    what is the difference
    thank you

    See Installing the 2014 Release of Creative Cloud « Julieanne Kost's Blog

  • My photoshop cs6 trial has expired, I signed up for the creative cloud. The download page says photo

    my photoshop cs6 trial has expired, I signed up for the creative cloud. The download page says photoshop is installed however, I can't access photoshop, it still says trial expired. What do I do?

    Hi SoldierInkDesign,
    After signing  nto https://creative.adobe.com with the Adobe ID you used to purchase the subscription try converting the trials to licensed with the process shown here:
    http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
    -Dave

  • Do I need to uninstall my existing version of Photoshop for Mac before installing the Creative Cloud download

    Do I need to uninstall my existing version of Photoshop for Mac before installing the Creative Cloud download?

    No, uninstalling is not required.

Maybe you are looking for