The Creative Cloud Desktop App won't download

I have the Adobe Application Manager which is where I 'installed' my programs (only Illustrator and Photoshop) at this stage. I want the 'creative cloud desktop app' as I need to access fonts to use in Illustrator. When I click on the link where I download it, it just takes me to the Application Manager again. Is creative cloud meant to be one of the apps in the application manager? Have tried to troubleshoot but cannot figure it out

Donnacally123 for information on how to open Illustrator CC after it is installed please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.
If you have any additional questions regarding the installation process then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Similar Messages

  • Creative Cloud desktop app won't download

    I am trying to download creative cloud on new mac, and get an error message and told to contact customer support - any ideas?

    Hi Dave,
    You can download Creative Cloud desktop app from :http://www.adobe.com/appsmanager/
    In case you face issues please try using an different browser and check.
    Regards,
    Rave

  • Why is it so hard to find the download link for the Creative Cloud desktop app?

    So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.
    When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".
    I finally found it by hunting around in the help screens and Google for five minutes, but it's still obnoxious that there is no link to directly download the Creative Cloud desktop app here, which is where it sends you:
    http://www.adobe.com/creativecloud/catalog/desktop.html
    Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.
    So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.

    Same with me here is the link I found and used
    https://creative.adobe.com/products/download/creative-cloud?version=2.0

  • Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

    Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
    Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
    However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

  • I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

    I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

    uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

  • I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    Hi Bericala,
    Same issue has been discussed in the below mentioned link.
    1) Creative Cloud "Download Error" message
    2) Creative Cloud - Download error - stubborn error
    Let me know if it helps.
    P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
    Thanks,
    Eshant Jindal

  • I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

    I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

    if mac, check your applications>adobe>premiere pro folder.
    if win, check you program files>adobe>premiere pro directory.

  • Creative cloud desktop app won't let me sign in

    The Creative Cloud desktop app hasn't worked for at least a week now on my Windows 8.1/x64 machine.  I've been trying to get Adobe Muse, but until tonight, the app only showed the creative cloud banner and a white screen.  I uninstalled and reinstalled it twice without success.  PhotoshopCC works and appears to be signed in, and I was able to sign into the website but if I try to download Muse, it just brings up the blank Creative Cloud application.
    So I signed out of Photoshop and wasn't able to sign in again -- it said my password was invalid.  So I requested the password change email, got that, followed the instructions, and it said my link had timed out and to request the password change link again.  So I did that and this time I was able to change my password.  The Creative Cloud app is still all white. 
    So I signed back in using PhotoshopCC and that finally worked.  I also signed into the website.  I killed the Creative Cloud app and restarted it.  This time, it thought for a bit and offered me a login.  But whenever I log in, it immediately says
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    Endless loop.
    What gives?  I see a lot of complaints and a banner on one page that says "service has been restored".  It clearly hasn't. 
    Any ideas?  Is this still an Adobe glitch?  I sure hope Adobe offers a service credit for this frustration and lack of ability to work.

    SaurabhRai_Adobe wrote:
    If it is not resolved, please contact us on 800-443-8158 to get the technical assistance.
    I've been banging my head on a hard surface way too much today.
    I don't need to call tech support, just to start banging my head all over again.
    I can honestly tell you that Tech Support does not want to hear from me right now... I'm pissed, frustrated and ready to yell at somebody over the phone about my bad day that Adobe created for me.
    Feelings Right Now Towards Adobe:    DISGRUNTLED!

  • Creative Cloud desktop app won't sync with CS6 applications

    I am running a Windows 7 64bit machine. I had been running CS6 and CC, but had developed a wide range of problems. With the assistance of Adobe technical support I removed all Adobe software from my pc.
    My plan was to do a clean install of CS6, apply all of the updates, and then decide if I wanted to continue with the full CC subscription before installing any CC software. The initial install went fine, as did a whole bunch of upgrades. Along the way Adobe upgraded the Adobe Application Manager to the desktop Creative Cloud app.
    Within Creative Cloud it showed an update to Photoshop CS6 (something to do with a Creative Cloud version 13.1.2). So I clicked on update and got an error message and the advice to uninstall and reinstall Photoshop CS6. I followed the advice. I then started Photoshop CS6 and selected the Help -> Updates option. It launched the Adobe Application Manager and I was able to install the update. So now I think everything is good with CS6 installed and up to date, and no CC software has been installed aside from the desktop app.
    BUT when I run the Creative Cloud desktop app it still show that there is an update for Photoshop CS6! Clicking on the update button generates a message that the update failed due to a download error.
    So my problem is how do I get the CC app in sync with my actual CS6 applications?
    My second question is do I need to uninstall AAM to preclude this happening in the future (and if so, how)?

    Then it would appear the updates have been applied successfully.  You may want to try implementing solution 2 of CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

  • Creative Cloud desktop app won't login

    Creative Cloud desktop app won't login any more keeps saying
    "Unknown Server Error -  Sign in is currently unavailable. We are unable to access your account
    Please try again later.."
    it's been like this for a week..  alll the other apps are signed in OK...
    I've reinstalled Creative Cloud app but still not working...
    imac - intel i7
    OSX 10.7.5

    Hi,
    Please try http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Thanks
    Kapil

  • Anyone have constant freezes when the Creative Cloud Desktop App is running?

    Having a rather odd issue.  I'm on CC 2014 latest versions. Mac OSX 10.9.5.  Mac Pro 5,1 (12 core x 2.93, 32GB RAM, Nvidia GTX 680).
    Having total system freezes (no error messages or kernel panic) when the Creative Cloud Desktop App Manager is running on a wired Ethernet Internet connection.  Strangely, I get  no freezes if I use wifi for my internet connection.  If quit the desktop app, the freezing stops, as well.  It's definitely locking up due to contacting Adobes servers in the background,
    I did notice lots of errors by the Creative Cloud Application manager in the console, but apparently they are benign when using wifi.  I'm guessing there is some kind of network conflict at play here, but I have no idea what Creative Cloud is doing in the background when contacting Adobes servers repeatedly.
    Anyone else seeing anything like this?
    Using wifi is an okay workaround, but I'd rather be on gigabit Ethernet.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
    Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
    However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

  • How can I tell the Creative Cloud Desktop app that an app no longer exists?

    I have installed Muse via the Creative Cloud Desktop app, tried it, didn’t like it AND deinstalled it. (Or so I thought.) However, the Desktop app still shows Muse CC as “up to date”, and lists Muse CC 2014 in “New versions available for installed apps”. How can I get rid of these, when I can’t even find a trace of either one on my Mac (including the deinstaller folder in Utilities)?

    Thanks, here are my (mixed) results
    Creative Cloud Help | Install, update, or uninstall apps tells me to open /Utilities/Adobe Installers, which doesn’t show a Muse deinstaller, as mentioned above.
    CC desktop lists applications as "Up to Date" when not installed lists 4 possible ways:
    just the same: use the uninstaller in /Utilities/Adobe Installers, which isn’t there, so obviously useless.
    delete opm.db in ~/Library/Application Support/Adobe/OOBE. This one was new to me, but didn’t help.
    Install the latest version of the desktop app. I already had this, but I re-downloaded and re-installed it anyway. No difference.
    Uninstall EVERYTHING as described in solution 1 and use the CS/CC CleanerTool. And NOW finally it gets interesting!
    Actually I first thought this was bad joke, but it turned out I didn’t even have to uninstall anything else! I just downloaded the CleanerTool (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6), launched it, selected Muse and got prompted if I wanted to try a regular uninstall first. Ok, if that’s still an option, why not? So the CleanerTool launched an application manager that was finally able to uninstall Muse, while leaving everything else in place. Thumbs up!
    So until Adobe integrates a proper uninstaller into their CC desktop app, I recommend the CleanerTool!

  • Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

    I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system.  No operating problems with Photoshop CC at all.  But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC.  No problems with this.  But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install".  It is already installed.
    Grateful for any explanation.  I'm not losing sleep over it, just curious.  Thanks.

    Make sure that your Language settings are the same between the apps and the Application Manager.  i.e.  Both English North American or English International.  (I had the same problem, and that fixed it.)

  • I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

    Hi
    I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
    Cheers
    Rachel

    Hi Rachel,
    You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
    Let us know if the issue still persists or not.
    Regards,
    Ratandeep Arora

  • My installation is complete but the Creative Cloud desktop app is not launching..

    My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward

    Rachaele40456162 do you receive any specific error messages?  What operating system are you using?

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