The cyan color won't print when using our HP Pro 6500 Officejet printer

the cyan color won't print when using our HP Pro 6500 Officejet printer.  Can I get help with this?

This doesn't make sense. The printer is exhibiting behavior noticed when a network printer is connected to a laptop while the laptop is connected to a VPN. But in this case, neither the printer is connected on a network, not is the laptop connected to a VPN per se.
Are you sure all the latest drivers for your laptop have been installed? That's pretty much the only thing I can think of right now.
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I am an ex-HP Employee.

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