The database logon information for this report is either incomplete or incorrect

Post Author: mchishty
CA Forum: Authentication
We have published a crystal report (XI) to InfoView (XI R2 SP2) and we are getting the following error for the database login.
"The database logon information for this report is either incomplete or incorrect."
The report is working fine in Crystal Reports XI.
The report is using the OLE DB connection to ORACLE.
The same server is running WebI reports against the same ORACLE DB. Thanks

Hi,
We configure DSN with windows authentication and report in CMC has the configuration information like this
Server Name: Populated
Database: populated
User: Empty
Password: Empty
For the report to run, do we have 6400 to 6490 ports open?
we have port 1433 open between database and CR server but not the 6400 - 6490 ports open?
Thanks in advance

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The migrated Crystal Report throws "The database logon information for this report is either incomplete or incorrect" error

[ENVIRONMENT]
Product version - BI4.1 SP03
OS - Windows 2008 R2
CMS Database - Oracle 11g
Java Application Server - Tomcat7
[ISSUE]
Using the Upgrade Management Tool to completely migrate a BOXI3.1 SP3+FP3.6 to BI4.1 SP03. The reporting database from both BOXI3.1 and BI4.1 are the same and so is the database logon credential.
When viewing and refresh a migrated Crystal Report, it throws "The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. [] ---- Error code:0 [CRWEB00000119]" error in both BI Launchpad and "The database logon information for this report is either incomplete or incorrect" in scheduled job.
[STEPS TAKEN]
- Update the Database Configuration with the SAME Oracle database password in CMC and "The database logon information for this report is either incomplete or incorrect" issue goes away.
I search the SAP SMP and SCN forum and found no reference on this UMT and Crystal Report database logon problem. Hope any of you have seen this problem and share if there is an ADAPT for it.
Thank you in advance,
Jin-Chong

Hi,
The BI4.1 SP03 server and client and Crystal Report 2013 SP03 developer and Crystal Report for Enterprise 4.1 SP03 are all installed onto this Windows 2008 R2 server.
I am able to open the migrated report from CMS repository in Crystal Report 2013 SP03 developer and am able to refresh it with database logon password provided. After save it back to the Enterprise, the database logon password field for this report in CMC becomes empty so that I have to enter the database password and choose "Use same database logon as when report is run" when viewing and scheduling report.
What is interesting to me is that the UMT seems to migrate the report along the database logon password because I can see the encrypted password in the report database logon property in CMC. The workaround is to reenter the database logon password in the report database logon property in CMC.
With this said, there are hundreds of the Crystal reports and the workaround would consume lots of manual work by update each report's database logon password in CMC.
For other customers who have more crystal reports, I wonder if there is an automated way to update the crystal report's database logon password on BI4.1 or if this is an isolated incident on my new BI4.1 SP03 environment.
I run UMT in command line to perform livetolive migration, and my steps are listed below
cd "E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\apps\upgradeManagementTool\jars\"
"E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\javaw.exe" -Xmx56g -Djava.library.path="..\..\..\..\win64_x64" -jar upgrademanagementtool.jar -internal_use_only_noversioncheck -responsefile LIVETOLIVEResponseFile.txt
LIVETOLIVEResponseFile.txt:
mode=livetolive
source=edhc01nwapp65:6400
sourceusername=Administrator
sourcepassword=xxxxxxxxxx
destination=WAPP246N:6400
destinationusername=Administrator
destinationpassword=xxxxxxxxxx
logfile=E:\temp\livetolive.csv
configparam:base_url=https://boprod.bsc.bscal.com/dswsbobje
locale=en_US
Regards,
Jin-Chong

The database logon information for this report is either incomplete or inco

getting below error while opening a report from infoview
The database logon information for this report is either incomplete or incorrect.
Unable to retrieve Object.
The database logon information for this report is either incomplete or incorrect.
They can open the same report from crystal designer.We have checked the database and it is pointing to correct one in process->database of CMC.
They have created the report with windows NT credentials.
Can any one help in this regard.
Thanks,
Gokul.

How did you set up NT auth on the report? With CR Designer I'd assume you are using a trusted connection? Which option did you choose in the CMC for DB credentials? Prompt, same login, or SSO (I don't have the CMC screen in front of me right now so I'm abbreviating the options)?
Regards,
Tim

The database logon information for this report is either incomplete

Hello All
I have installed a full licensed version of crystal reports server 2008 onto a windows server 2003 virtual server.
I am getting the following error message when trying to run some reports when i am logged in as the adminstrator
'The database logon information for this report is either incomplete or incorrect.'
Some reports work and some dont, I use the same login information for all reports, same username and same password, same machine datasource and all the reports run fine in crystal designer 2008
The only difference i can see is that the error mainly occurs with reports that use stored procedures, the ones that dont work fine.
I not sure how to resolve this problem as i have tested the login and the datasoure and it works fine, just not through crystal reports server

Further to this i've realized that this only happens with reports which have been updated to use a stored procedure from a query file. And the reports dont use any repository objects

"database logon" option for schedule report

When scheduling a report,
Crystal report has the "database logon" option in "shcedule" property page.
But I can't find the "database logon" option for webi report or deski report.
Is this by design.

Hi Tina,
We do not have data base logon option while scheduling the report.
I am not sure what is the significance of it in Crystal but in Webi or deski report we do not need it. We have connections for every universe/report and that has these database log on credential in it. Based on it reports get refresh and run.
Thanks

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Missing DataBase Login information for deployed VS2008 w/Crystal Report

I'm creating a Windows Form application using VS2008 Pro and the basic Crystal Reports (included).
I've successfully added a crystalreportviewer control and a crystal report (.rpt) to my form. I've written the following code in the code behind to programmatically load/bind the report to the viewer. Everything works fine on my development machine (or any machine that has Visual Studio installed). Where I'm encountering problems is when I deploy the application to a machine that does not have VS installed (I have downloaded and installed the "Crystal Reports Basic for Visual Studio 2008 Redistributable Package" for the appropriate processor type on this non development machine) that I'm getting an error . It prompts for "DataBase Login". The ServerName, LoginID and Password are all there, but the "DataBase" field is empty and disable for user input.
Why is the DataBase information missing? How can I solve this problem?
(On a side note, I vaguely remember a property for enabling/disabling the prompting of the database login. I can't remember where this was again to double check if that is the culprit. But I'm pretty sure that I did mark it as to not prompt, since it's supplied in the code behind. Plus it doesn't prompt on the development machines. Only on the non-development machines).
Any help is greatly appreciated! Thanks.
The code executed in the PageLoad event of the form.
this.crystalReportViewer1.RefreshReport();
 ReportDocument reportDocument = new ReportDocument();
 #region Load Parameters
 ParameterFields paramFields = new ParameterFields();
 for (int i = 0; i < _parameterName.Length; i++)
 {
 ParameterField paramField = new ParameterField();
 paramField.ParameterFieldName = _parameterName;
 ParameterDiscreteValue discreteVal = new ParameterDiscreteValue();
 discreteVal.Value = _parameterValues;
 paramField.CurrentValues.Add(discreteVal);
 paramFields.Add(paramField);
 }
 crystalReportViewer1.ParameterFieldInfo = paramFields;
 #endregion
 #region Load Report
 string reportUrl = "";
 string exePath = Application.ExecutablePath.ToString();
 exePath = exePath.Remove(exePath.Length - 18, 18);
 exePath += _reportName + ".rpt";
 reportUrl = exePath;
 reportDocument.Load(reportUrl);
 #endregion
 reportDocument.SetDatabaseLogon("myUserName", "myPassword", "myServer", "myDataBase");
 crystalReportViewer1.ReportSource = reportDocument;

Edited by: mtech8 on Jan 9, 2010 3:03 PM. Corrected formatting issues to make post readable.

HI. Ludek,
Thanks for the tips. I tried both, but the problem presists.
On a side note, I did get my hands on yet another "non-development machine". This one ran with Window's Vista appeared to work (even with my original code).
The "non-development machines" that I've tested on are Windows 7 and Window XP machines. On these machines, when I commented out the reportDocument.SetDatabaseLogon line, when I try to load the report, it still prompts for the Database Logon information, however, it also has the "Database name" empty and disabled.
Since it worked on a non-development machine with Win Vista. I don't think there is a problem with references or the Crystal runtime packages.
As far as permission for the report to contact the database, I'm guessing there isn't a problem there either because the application does successfully connect to the database.
I'm connecting to a SQL2005 database and using the SQL Native connection.
On a side note: as for the enabling prompting, I just remembered that it was an option available when using Crystal Reports with a web project. Thus I couldn't find it here with a Window's Form project.

Crystal Report Error Failed to load Database logon Information

Hi Experts,
We developed a Crystal reports fetching data from a BI Query. When we run the report from Crystal Report Desginer it runs perfectly.
When I schedule the report in the CMC / Infoview, I am getting a error message saying:
"<REPORT NAME> Failed to load database logon Information."
We have checked the database configuration in CMC for this report. BI system hostname and the other necessary credentials are fine.
Please suggest us on how we go about understanding the cause of the error.
Crystal Reports 2008 SP2
OS --> AIX
Best Regards,
Suchindra.

Moved to SAP Integration kit forum

What are all the tables used for this report:

hi
what are all the tables used for this report:
report:
Stock Report, which will give opening balance, receipt, issue, and closing balance for any given Duration for any material.
thanks in advance

Tables: MSEG, MKPF, MARD.
FOR REFERENCE SEE TRANSACTION : MB5B.
Message was edited by: Sharath kumar R

What are the tables used for this Report

hi all..
i am a fresher for ABAP. i need the help.
what r the tables used for this report.
Reports provide pending order details according to Material wise and customer wise for particular month.
thanks in advance
RK.Ashokkumar.
9994262112.

hi
good
try with these tables,
MARA
KNA1
thanks
mrutyun^

What r all the tables used for this report. please reply

hai,
what r all the tables used for this report.
report :

Report to display all finished goods that go out-of-stock. Developed a drill down report for materials details (totals and subtotals for material stock values by material group and material type).
thanks in advance

hi Ashok,
Check this out
http://www.allsaplinks.com/tables.html
http://www.sapgenie.com/abap/tables.htm
Regards,
Santosh

What r the tables used for this report.

hi all..
i am a fresher for ABAP. i need the help.
what r the tables used for this report.
Reports provide pending order details according to Material wise and customer wise for particular month.
thanks in advance
RK.Ashokkumar.

Hi Ashok,
this is easy to do.
Open Two SAP Screen with same user ID.
Run SQL trace using ST05 transaction.Open ST05 transaction in One and make
Trace on ,Run the report in another screen.
Once report run is over.End the trace process and click on display trace in same ST05 transaction.There is a click button on ST05 Transaction screen to start trace
process,End trace process and Display track process.
The SQL trace will give you all the table details which is used in that particular report.
You have not mentioned about the report name so I have suggested this way.
regards,nishant
Please reward if this helps

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This is a user-to-user tech support forum, as explained in the fourm Terms of Use you agreed to when you joined. No one here can find your ID. See this:
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The database logon information for this report is either incomplete or incorrect

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