The digital booklet of the album I purchased won't run, Adobe Reader claims the PDF file is damaged.
I purchased an album (Avenged Sevenfold - Hail to the King, if it matters.)
On one of my authorized computers, the downloaded Digital Booklet PDF file isn't working, and Adobe Reader displays the following error:
"Adobe Reader could not open 'Digital Booklet - Hail to the King.pdf' because it is either not a supported file type or because the file has been damaged."
On another authorized computer the file works fine.
I tried transferring the 'damaged' file to another computer, and it doesn't work. Meaning the file itself I get is damaged.
What can I do?
Thanks.
Digital booklets are not available for repeat download or I would suggest you simply delete and get a fresh copy. Instead use the "report a problem" links in your account history to contact the store support team. Hopefully they can requeue a working version for you to download.
BTW this is the second report I've spotted regarding this album, so there may actually be a problem with the source file. I take it you are running the latest version reader, if not it would be worth upgrading to eliminate the unlikely event that it is an issue.
PS. On the other computer where it works was this file downloaded with your account or another? Have you tried transferring the copy that is known to work to your other computers?
tt2
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I have used the Firefox troubleshooting guides, no good. The Java patch is enabled and shows when I check applications. However when I run Firefox plugins it still shows the java plug in is outdated and need to be updated immediately.
OK, I went to the Firefox knowledge base article you cited and followed the directions with the exception that in the drop down menu I choose Adobe Reader for PDF files rather than the plug in default that apparently was set by the Java patch. Problem solved !!!!!!! Thank you so much for taking the time to get me back to the basic place I needed to be to correct this issue. YOU ROCK!!!!
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Hello
I am a Mac User
I follow the procedures to convert an ebook into a pdf... (document ==> digital documents...) but, the pdf I find there are not redable.... this drives me nuts ! ;-)
As I click on the pdf file, it leads me to an adobe website...
Thanks a lot ! I need to stamp the book i just bought...
Thanks for your help.
Daurig.Can you please specify the exact steps that you followed? Did you purchase the book(an acsm file gets downloaded) and try to open it?
Thanks -
i recently downloaded an album from itunes and from what it appeared, everything completely downloaded, but 5 of the songs won't completely play through when i want to listen to them. i don't know if the song files are damaged or what. what actions should i take to either repair the files or get my money back from itunes?
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from the music section of your iTunes library, close & then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2 -
I would like to cut and paste information from a word file onto a pdf file, as well as draw lines onto the pdf file. How can I accomplish that task? Is there software I can purchase?
Hi jgallu7382,
The latter is easily accomplished using the Drawing Markup tools, which are available in both the free Adobe Reader, and in Acrobat. Copying/pasting text into the PDF is something that you could do using the editing tools that are available only in Acrobat. Note, however, that Acrobat isn't intended to be a text-editing application, so editing there won't be as robust as in an application designed specifically for that purpose. (It's also worth mentioning that you won't be able to alter a PDF if it has document permissions applied that would prevent you from doing so.)
I hope that answers your questions.
Best,
Sara -
In digital editions how to you access the pdf file on your computer - I want to read in acrobat
in digital editions how to you access the pdf file on your computer - I want to read in acrobat as digital editions too hard to read.@@
On Mac, try looking in:
/Users/dug.geo/Documents/Digital Editions
On Windows, look for "Digital Editions" in "My Documents". If it's not there, look one level above "My Documents".
If you know the filename of the PDF, you could also try doing a file system search for it. -
HT1040 I have an iphoto book saved as a PDF file, how do I order the book from the PDF file?
AGGHHHH! I have just finished hours of work, making an album on iphoto. I finally finished placing about the 300th photo, all cropped, edited, etc etc. I wanted to check that all the photos were in, so I hit the "clear placed photos" button, thinking it would just leave me with any I'd missed, & instead it wiped my whole album!! Is there any way I can restore it? If not I did save it as a pdf file. How to I purchase the book using the pdf file?
The way is to restore it is to restore your backup from before this happened - that is why you must have backups
As to purchasing form a PDF - not from Apple - check for web wervices who claim to be able to - google brings up sites like PrestoPrint - not recommended - not tested - simply found
LN -
Error opening the PDF file while sending the PDF as an attachment
Hi All,
I am sending a PDF as an attachment in the mail. I am using the code pasted on 'Jul 28, 2006 8:59 AM' subject OTF Format of Purchase Order in email unreadable.
My problem is when I open the attachment in SOST or in the mail, I get the error message "Adobe could not open *.PDF because it is either not a supported file type or because the file type has been corrupted."
Please let me know if anybody has faced such an issue.
The code is found below.
FORM MAIL_OBJECT *
This routine receives OTF data. OTF data is converted to PDF
format and send to the Partner's email address
FORM mail_object TABLES otf_data STRUCTURE itcoo .
DATA: pdf_size TYPE i, " PDF Size
pdf_itab_size TYPE i, " Attachment size
mailtxt_size TYPE i, " Text in mail size
l_vbeln LIKE vbdka-vbeln. " Order Doc
DATA:
it_mailtxt LIKE solisti1 OCCURS 0 WITH HEADER LINE, " Mail Text
it_pdf TYPE TABLE OF tline WITH HEADER LINE, " OTF output
it_mailpack LIKE sopcklsti1 OCCURS 0 WITH HEADER LINE, " Dist details
it_mailhead LIKE solisti1 OCCURS 1 WITH HEADER LINE," Header data
it_reclist LIKE somlreci1 OCCURS 0 WITH HEADER LINE, " Rec List
it_pdfdata LIKE solix OCCURS 0 WITH HEADER LINE. " Attachment data
DATA: it_doc_att LIKE sodocchgi1. " Attri of new doc
DATA: BEGIN OF it_pdfout OCCURS 0, " PDF in 255 length
tline TYPE char255,
END OF it_pdfout.
Sales doc and Customer
DATA: BEGIN OF i_vbeln OCCURS 0,
vbeln LIKE vbpa-vbeln, " Sales Document
adrnr LIKE vbpa-adrnr, " Customer
END OF i_vbeln.
Sender Address no and SMTP address
DATA: BEGIN OF i_addrs OCCURS 0,
addrnumber LIKE adr6-smtp_addr,
smtp_addr LIKE adr6-smtp_addr,
END OF i_addrs.
Convert OTF to PDF
CALL FUNCTION 'CONVERT_OTF'
EXPORTING
format = 'PDF'
IMPORTING
bin_filesize = pdf_size
TABLES
otf = otf_data
lines = it_pdf.
Make each line 255 characters
CALL FUNCTION 'SX_TABLE_LINE_WIDTH_CHANGE'
TABLES
content_in = it_pdf
content_out = it_pdfout.
Create the PDF File
CLEAR it_pdfdata.
REFRESH it_pdfdata.
it_pdfdata[] = it_pdfout[].
LOOP AT it_pdfout.
MOVE it_pdfout-tline TO it_pdfdata-line.
APPEND it_pdfdata.
CLEAR it_pdfdata.
ENDLOOP.
DESCRIBE TABLE it_pdfdata LINES pdf_itab_size.
Text in the mail.
it_mailtxt-line = 'ORDER ACKNOWLEDGEMENT'.
APPEND it_mailtxt.
it_mailtxt-line = ' This is a test mail, Line Number--1'.
APPEND it_mailtxt.
it_mailtxt-line = ' This is a test mail, Line Number--2' &
' This is a test mail, Line Number--2'.
APPEND it_mailtxt.
it_mailtxt-line = ' This is a test mail, Line Number--3' &
' This is a test mail, Line Number--3' &
' This is a test mail, Line Number--3'.
APPEND it_mailtxt.
it_mailtxt-line = ' This is a test mail, Line Number--4' &
' This is a test mail, Line Number--4' &
' This is a test mail, Line Number--4' &
' This is a test mail, Line Number--4'.
APPEND it_mailtxt.
it_mailtxt-line = ' This is a test mail, Line Number--5' &
' This is a test mail, Line Number--5' &
' This is a test mail, Line Number--5' &
' This is a test mail, Line Number--5' &
' This is a test mail, Line Number--5'.
APPEND it_mailtxt.
DESCRIBE TABLE it_mailtxt LINES mailtxt_size.
Document Number for Output
CALL FUNCTION 'CONVERSION_EXIT_ALPHA_OUTPUT'
EXPORTING
input = vbdka-vbeln
IMPORTING
output = l_vbeln.
Attributes of new doc
CONCATENATE 'Order' space 'Acknowledgement' space l_vbeln
INTO it_doc_att-obj_descr SEPARATED BY space.
it_doc_att-sensitivty = 'F'.
it_doc_att-doc_size = mailtxt_size * 255.
Create Pack to text in mail body.
CLEAR it_mailpack-transf_bin.
it_mailpack-head_start = 1.
it_mailpack-head_num = 0.
it_mailpack-body_start = 1.
it_mailpack-body_num = mailtxt_size.
it_mailpack-doc_type = 'RAW'.
APPEND it_mailpack.
Create Pack to PDF Attach.
it_mailpack-transf_bin = 'X'.
it_mailpack-head_start = 1.
it_mailpack-head_num = 1.
it_mailpack-body_start = 1.
it_mailpack-body_num = pdf_itab_size.
it_mailpack-doc_type = 'PDF'.
CONCATENATE l_vbeln '.pdf' INTO it_mailpack-obj_name.
CONCATENATE 'Order Ack' space l_vbeln INTO it_mailpack-obj_descr.
it_mailpack-doc_size = pdf_itab_size * 255.
APPEND it_mailpack.
*Get email addresses based on Sales document.
SELECT vbeln adrnr INTO TABLE i_vbeln
FROM vbpa
WHERE vbeln = vbdka-vbeln AND
parvw = nast-parvw.
IF NOT i_vbeln[] IS INITIAL.
SELECT addrnumber smtp_addr INTO TABLE i_addrs
FROM adr6 FOR ALL ENTRIES IN i_vbeln
WHERE addrnumber = i_vbeln-adrnr AND
smtp_addr NE space.
ENDIF.
IF i_addrs[] IS NOT INITIAL.
LOOP AT i_addrs.
it_reclist-receiver = i_addrs-smtp_addr.
it_reclist-express = 'X'.
it_reclist-rec_type = 'U'.
it_reclist-notif_del = 'X'. " request delivery notification
it_reclist-notif_ndel = 'X'. " request not delivered notification
APPEND it_reclist.
CLEAR: i_addrs.
ENDLOOP.
ENDIF.
Call FM to send email
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
EXPORTING
document_data = it_doc_att
put_in_outbox = 'X'
TABLES
packing_list = it_mailpack
object_header = it_mailhead
contents_txt = it_mailtxt
contents_hex = it_pdfdata
receivers = it_reclist
EXCEPTIONS
too_many_receivers = 1
document_not_sent = 2
document_type_not_exist = 3
operation_no_authorizationfiltered= 4
parameter_error = 5
x_error = 6
enqueue_error = 7
OTHERS = 8.
IF sy-subrc <> 0.
MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
ENDIF.
ENDFORM. " MAIL_OBJECT
Regards,
AjithHi Ajith !!
Please refer this link :
http://www.sapdevelopment.co.uk/reporting/rep_spooltopdf.htm
Here a spool output is converted into PDF and then sent as an email.
I think instead of using FM to change the width, try the logic mentioned in the link.
Also instead of FM CONVERT_TO_OTF use :
1. CONVERT_OTFSPOOLJOB_2_PDF
I hope this should solve the problem.
I had referred the same program from the link and it worked absolutely fine. Also check the adobe acrobat version, i guess old version doesnt support SAP, though not very sure.
Best regards,
Prashant -
Is there any way to embed the pdf file in the book created in iBooks Author to make it available to be downloaded or sent to email?
I'm making the book for children and there is one chapter providing coloring pages. So I wish to attach pdf files that allow users to download it at the end of chapter so that they can print it out. Been searching through discussion, I've found some advice about taking screen snapshot page-by-page > then send the pics from photo album to email. However, I'm wondering if there's a way that make the process easier.Warehouse that PDF on your own server, then link to it from your book.
Ken -
I install Adobe Acrobat 9 in my laptop which runs on windows 7. I use Firefox 3.6.8 and have the problem with the PDF file. The problem is I cannot open the PDF file in Firefox web browser at the first time I launch firefox. It shows a warning box without any message. Only OK button is shown so I can close it. However, if I manage to open the PDF file from my local computer by just using adobe acrobat itself then the PDF can be opened in the Firefox web browser. I followed the instruction on the mozilla help but nothing works for me. The problem still exists. I wonder if anyone have the same problem like me and know how to solve this. Thank you so much
Hi there!
I cannot help you, but I think we have a common problem: We got a system here running Vista SP1 with Acrobat 9 standard on it. When we open a pdf file it works normally, but when we open another pdf file, we see the first one in that second window.
Think that missing option to watch several files within a single window-thing messed up more than meets the eye ... but as we just purchased the 15 licenses, we have to use version 9.
I didn't find any clues on this problem, but I will post any new hints I get. -
Preflight keeps saying "Unable to save the PDF File after post processing"
I'm at a loss how to overcome this. Spent almost a whole day, together with another person, trying to fix it with no success!
I use Adobe pro CC on a PC
I usually receive pdf files from this one client who edits and formats a book in Mac Pages. Up until a few days ago I had no problems converting the client's pdfs into pdf/x3, but the last three versions of the latest file have stumped me.
Just to test, I first just tried to convert the file (33MB), unchanged, to pdf/x3 using the save as other option - message reads "the document has been saved, however, it could not be converted according to the selected standard profile: convert to PDF/X. Please use preflight with the profile "Convert to PDF/X" in order to identify those properties of the document which prevent it from being compliant to this profile"
if I then choose under Profiles - convert to PDF/X3 - it says no problems found, and appears to have saved the file. If I try to save again as a pdf/x3, just to make sure, it then tells me it's not pdf/x3 compliant
OK - so then I go back to preflight - and choose the standards function - then pdf/x3, then continue with the default colour profile. About halfway through the conversion, at the point of saving the file, I get the message "unable to save the pdf file after post processing"
So far I've had no luck figuring out what this is.
I then choose the option of "verify compliance of ppdf/x3" - message reads "pdf/x3 version key (GTS_PDFXVersion) missing", and "Trapped key not true or false"
Help!! How can I be sure the file converted / or not?
kimYes I was/am aware of Preflight's inability to play nicely over cloud technologies in certain cases, especially wrt Standards technologies, this will be partially addressed in an upcoming version of Preflight without saying too much. But the same thing could theoretically have happened if the file was also located on another local network client or server. Leaving aside the argument that this may violate the Acrobat User Agreement - since purchasing the software, the user agrees to employ its functionality on a single host system and precludes host-client-based scenarios - this simply is not a supported use, meaning the user may not have expectations that it will work at all, if the applications requirements are not observed. There do exist server-solutions for Preflight files within networks, but Acrobat and by extension Acrobat Preflight is not one of those solutions, and (still) belongs in the single host-based desktop environment.
However most (99.9%) functions within Acrobat <-> acrobat.com file exchange are supported, file syncing across multiple devices will soon be supported, but Standards compliance is still admittedly a problem at this point. Some testing has been done using 3rd party cloud technologies starting with enterprise-based solutions, such as Office 365, and this will continue to ramp up to include other 3rd party products.
As for the second point, Preflight will usually change the PDF version to be complaint, are you saying that it was unable to do so in this case? It seems that this error should have popped up during the normal Preflight conversion attempt. Personally I think solving a workflow problem using the print path is a little bit of a heavy-handed approach, but if helped and the results are acceptable, then that is good. Since that path is non-existent on a Mac, as one needs to Save as Adobe PDF from the Print dialog's PDF drop-down menu, I am assuming your workflow involved file creation on a Mac, then further processing on Windows using the PDF printer. I am wondering if a simple resave/Save As... to PDF with overwrite on a Mac, or Preflighting the file using a PDF version compatibility profile before the PDF/X conversion would have helped. Since there are such a multitude of methods that a PDF can be created, there are also many ways within Acrobat that a user can shape the file to be compatible with the expected workflow, ie, 'many ways to skin a cat', without being morbid. -
"click on the link for each error to highlight the location of the error in the PDF file" fails
I'm working on a document which has tables in it. When I run the accessibility checker for 508 compliance, it tells me the document failed the test (g) 4 Table element(s) with no TH child elements and then provides links to the 4 tables in question. Now, when I click on those links, nothing happens. I know it is supposed to take me to the location of the problem table, and in fact this has worked for me in other documents in the past. Why is it not working now? I could really use this functionality because there are more than 4 tables so I can't tell which ones are failing the test without Acrobat highlighting them for me.
Thanks!
MaddieHmm, I tried that but it didn't solve the problem. When I searched for the tables there was always something in the code for the table. Also, saving the PDF to HTML really messed up the layout of the file, so it was hard to tell how well it paralleled the code in the PDF file.
However, I don't know if this would give you any ideas, but these are links from the Accessibility Report, from the list "Structure errors: 7 table element(s) with no TH child elements."
This is one that took me to a table:
file:///U|/Booklets/second%20edition%202011-2016/booklet-2/Book.TwoTAGGED.pdf#page=26&high light=50,558,675,180
This is what ALL the other 6 look like (which, when clicked, took me nowhere):
file:///U|/Booklets/second%20edition%202011-2016/booklet-2/Book.TwoTAGGED.pdf#page=0&highl ight=-32768,-32768,-32768,-32768
It makes me think that there are some artifact tables floating out in space somewhere, at the location "-32768,-32768,-32768,-32768."
If there was some way for me to find them and either tag them as artifacts or delete them... that might solve the problem! Do you know if there is a way?
Thanks!
Maddie -
How can I perform the conversion of .pdf files in Cyrillic script to Word files in Cyrillic script. The .pdf file is too small for me to read without a magnifying glass, and the document is more than one thousand pages.
This answer was not helpful. First of all, I could not find "tech specs"
anywhere on the Acrobat 11 homepage. And secondly I purchased this software
for the specific purpose of converting .pdf files to Word. It was only
after I had completed the purchase that I learnt that Acrobat does not
permit the conversion of .pdf files in Cyrillic to Word files in Cyrillic.
I feel that Acrobat should have provided this crucial information before I
allowed my credit card to be debited. That is why I am now asking for my
money back. But thanks for your attempt to solve my problem, even if it was
not successful.
Julyan Watts -
Printing the PDF file of your iPhoto book
I am having a problem printing my saved PDF file. It comes out like the image was dragged across the page diagonally. I can print the file from Preview ok. Any ideas as to what is going on? Other PDF files - non iPhoto- print fine. Do I need yo worry about this for my book purchase as I understand it is via a PDF file?
Lady Jane KHi Lady Jane K,
Just experienced the very same problem, printing a PDF file created from iPhoto and viewed and printed from Adobe Reader 7.0.8.
Then I opened the PDF file from the Preview application and the printing now looks much better!
It seems that we have to print from the Preview app.
Did you print from Adobe Reader when having the problem? -
I have Windows 98 and need Acrobat to open up the pdf files for 5.0
I have the old system, Windows 98 and presently have the free Adobe 5.0 version on my Compaq Presario Computer, and it is a 5242 model desktop.
I have inadvertanly switched over to Compaq Carbon Copy 32 Version 5.0 but since, have uninstalled it and now, on each of what was the pdf files initially of which I have, of which is at least 16 or more, on each of those files, an error message comes up and says "PROGRAM NOT FOUND," and states the following: "Windows cannot find CCW32EXE. This program is needed for opening the pdf files." And then it has a dialogue box with the computer operational symbol in it as C:\ and then it wants me to locate it. I cannot locate it through the "auto" because, this sytem being so old, doesn't have a magnifying glass or a "search" tool to do this in the "My Computer Icon on the Desktop as the Compaq people wanted me to do. I would have to do this manually. I have already talked to the Compaq people on their chat line and because of this, they said they couldn't help me with this problem and referred me over to you.
I've tried to find a download for 5.0, though I really don't think I need one since it is currently installed. I believe the proper way to fix this is to just convert the CCW32EXE over to the Acrobat pdf files and have those files opened and should open up all of my 15 or so files altogether at the same time because they all converted over to something else at the same time prior.
Are you able to help me?
But I believe to alleviate this problem, if you could just give me the information to be able to open up the pdf files to 5.0 and find out what download I may pursue, it might be able to correct this problem. I already have the 5.0 Acrobat installed, however.Hi Aandi,
I have followed your directions and I have the old system of Windows 98, so I had to go to "programs" and come up to Acrobat 5.0 and once in there, all of the Window there is greyed out, although I can still go to the tool bars above in it. I went to "file" and went to "open" and from there, I received an "open" window with a dialogue box in it and in that dialogue box as I scrolled down, it wants me to put in there, one of the following, "desktop," "my documents," "3 1/2 floppy [A:]," "[C:]," "system _save [D:]," ""[E:," "[F:]," ete; of these which do I pick in the "open" dialogue box? and down at the bottom, is the FILE NAME and what do I put in there? Just below that, it has the FILES OF TYPE which has there Adobe pdf Files, in it's dialogue box. I hit these, but I still get an error message of which basically says, "NOT FOUND, please put in proper file name given." And I don't know actually where it is given.
So, as you see, I am a novice in all of this and you can contact me at my e mail address which is [email protected]
and should a reply be needed, I'll come back to the forum for a reply.
I really need to open up the Adobe 5.0 pdf files. All of the pdf files, simultaneously went over to Compaq Carbon Copy 32 of which I since, uninstalled. But I really need to get back and open the Adobe 5.0 pdf files.
And I want to thank you for your support and eagerly awaiting your help.
Thanks,
Now, I did do one of the following: I went to C: which came to Acobat 3 and I hit that which came to Reader and I hit that which came to the following: ACROBAT which gave me ACTIVE X - BROWSER - FONTS - HELP - OPTIONAL - PLUG-INS
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