The g, h and backspace on my keyboard are not working even after replacing with a new one.

The g, h and backspace on my keyboard are not working even after replacing with a new one. I have also updated my BIOS still d same. Please help me ASAP.
...am waiting for a QIUCK RESPONSE

How does a usb keyboard attached externally work?
You might try a "hard reset" where you remove battery and AC charger, hold down power button 20-30 seconds and then reassemble and turn on. Reset BIOS (F10) to default settings, too. 

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