The headphone jack on my macbook air isn't working. I have plugged in two headphones and both won't work although they do work on other devices. Any ideas on how to resolve this problem?

update to latest OSX 10.9.3
reset SMC , you likely put your Air into sleep mode with phones attached.
update the OSX to fix the issue.

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I am having problems with the Preview application. When I try to use it to open a pdf document it gets hung-up and I have to select force quit to close it. Any ideas on how to resolve this problem? Thanks for any help

I am having problems with the Preview application. When I try to use it to open a pdf document it gets hung-up and I have to select force quit to close it. Any ideas on how to resolve this problem? Thanks for any help

Can you open the Preview program without loading a file, like by itself?
If it doesn't load then I suspect a corrupt Preview preference file.
Deleting the System Preference or other .plist file
Can you open other files with Preview, like jpg's and images?
How about other PDFs? or is it just that one you have downloaded?
Run through this list of fixes
Step by Step to fix your Mac

My Iphone 5 won't show up in itunes on my computer? Any idea on how to fix this problem?

My Iphone 5 won't show up in itunes when i plug it into my windows 8 laptop but it shows up on my computer under devices and drivers as an iphone. Any idea on how to fix this problem so I can use my phone in itunes?

http://support.apple.com/kb/ts1538

Tried unsuccessfully to restore my MBP, running the Mac OSX Lion, to factory settings. I keep getting the "can't download additional components for the Mac OSX Lion" error when reinstalling the OSX Lion. Any tips on how to resolve this problem?

Hello! Tried unsuccessfully to restore my MBP, running the Mac OSX Lion, to factory settings. I keep getting the "can't download additional components for the Mac OSX Lion" error when reinstalling the OSX Lion. Any tips on how to resolve this problem?

Hi
Given that your answer to 1. is 'pre-installed' and 3. is 'No', I think the only thing to do is to take it to an Apple store (ideally the one you bought it from) and have them reinstall it for you.
The intended solution in cases like yours is that you should be able to reboot and install even a wiped disk by using Apple's servers over the internet (you do this by restarting with 'command-r' and choosing 'reinstall Lion'). However if this isn't working for you then you need to get the store to do it. Don't let them fob you off with 'go home and try again'. Have them do it in the shop (you're still covered by Applecare warranty so it should cost you nothing save the inconvenience of the trip and possibly leaving the machine there while they fix it).
A reinstall should leave all your own personal data and programs in place.
Note for future: when you get it fixed, first thing to do is buy a cheap external drive and start keeping a backup (either Time Machine or clone with Carbon Copy Cloner).
Message was edited by: softwater

I am no longer able to double click on a file and have it open. Any suggestions on how to resolve this problem?

I am no longer able to double click on a file and have it open. Any suggestions on how to resolve this problem?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

After upgrading to iOS 5, my iPhone 4 takes a very long time to open digitally signed emails. I've tried with the SMIME settings enabled, but that doesn't help either. Any ideas on how to resolve this? Thanks in advance.

After upgrading to iOS 5, my iPhone 4 takes a very long time to open digitally signed emails. I've tried with the SMIME settings enabled, but that doesn't help either. Any ideas on how to resolve this? Thanks in advance.

I suspect you may have a corrupt photo or image that is causing the sync to fail or quit. You might want to try removing all of your photos by deselecting them in iTunes then sync - and try adding them by each sub-folders until you are able to nail down which sub-folder of photos, that causes the sync to stop or gives you errors.

HT5621 I have changed my apple id on the manage my apple id page. For some reason, the id didn't change on my macbook air. My iCloud still registered my old email id and I can't get it to recognize my correct id. Any ideas? Thanks!

I have changed my apple id on the manage my apple id page. For some reason, the id didn't change on my macbook air. My iCloud still registered my old email id and I can't get it to recognize my correct id. Any ideas? Thanks!

Hi Baem_leeds
Welcome to the Support Communities!
If you change your Apple ID you will need to sign in with the new information or password the next time you use an Apple service or feature that uses Apple ID. If you have multiple devices that use features and services that require an Apple ID, you will need to sign in again on each device.
The links below will provide additional information:
Where can I use my Apple ID?
http://support.apple.com/kb/HT5616
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Judy

Final Cut Pro X keeps freezing when sharing my work to You Tube, it does about 90% of the upload and then seems to get stuck. Any ideas on how to resolve this please?

Final Cut Pro X keeps freezing when sharing my work to You Tube, it does about 90% of the upload and then seems to get stuck. Any ideas on how to resolve this please?

this is a perfect question to ask the users in the FCP X forum. Good luck. https://discussions.apple.com/community/professional_applications/final_cut_pro_ x

I cannot unlock my phone. When I hit the number the key is highlighted but the "dot" does not show in the passcode box. Have shut it off and restarted nothing. Held on/off and "square" key to reset but still nothing. Any ideas on how to resolve this issue

I cannot unlock my phone. When I hit the number the key is highlighted but the "dot" does not show in the passcode box. Have shut it off and restarted nothing. Held on/off and "square" key to reset but still nothing. Any ideas on how to resolve this issue

Connect to iTunes and try to reset it from there.

HT1338 When I insert a disk, a disk icon does not appear on my desktop, nothing happens and there is no option to eject. I have to restart in order to eject the disk. Any ideas on how to fix this problem?

When I insert a disk, a disk icon does not appear on my desktop, nothing happens and there is no option to eject. I have to restart in order to eject the disk. Any ideas on how to fix this problem?

HT201335 My iphone (ios 7.1) is not showing the apple tv icon from my pull up center control? They are both running on the same wifi network... Any ideas on how to fix this problem?

My iphone (ios 7.1) is not showing the apple tv icon from my pull up control center? They are both running on the same wifi network... Any ideas on how to fix this problem?

Was it working before? Is your Apple TV enabled for airplay?
See
http://support.apple.com/kb/TS4215?viewlocale=en_US&locale=en_US

My catalog pictures render fine in the Library module but will not render in the Develop module. I get a blue box with a white X across it in the window where the picture should render. Any ideas on how to resolve this?

My catalog pictures render fine in the Library module but will not render in the Develop module. I get a blue box with a white X across it in the window where the picture should render. Any ideas on how to resolve this?

Developer Module only shows blue square with a white cross, images are displayed in the library ok but not im developer Module

When mousing over text, the cursor flickers constantly (with each letter passed) from arrow to i-beam and back. The problem occurs in both MS Word and Pages. Any idea of how to resolve this annoying problem is appreciated. System: 10.10.1

When mousing over text, the cursor flickers constantly (with every letter passed) from arrow to i-beam and back. The problem occurs in both MS Word 2011 and Pages. Any idea of how to solve this annoying problem will be much appreciated. System 10.10.1 on a MacPro (Late 2013)

The mouse is controlled by the OS so don't guess any app other than a mouse driver or OS X itself would be able to cause this sort of flicker issue.
Have you seen the following and is it what you are seeing? Maybe you could make a movie (Quicktime is great for this this to make a screen recording) - but not sure how to attach a movie to these discussions as mine is grayed out and can't be selected (to the right of the insert image). Here is the what I found for a search of "mouse cursor flickers os x yosemite"
https://www.youtube.com/watch?v=ZNQ0D84DdF4
What kind of mouse are you using? Is the mouse driver up to date if it's a third party mouse?

I use Microsoft Office Professional Plus 2010, when clicking a link in Outlook I always get a General Failure box stating 'The system cannot find the file specified' yet it still goes to the specified page. Any ideas on how to resolve this

I use Microsoft Office Professional Plus 2010, when clicking a link in Outlook I always get a box stating
General Failure. The URL was "http:// etc etc".The system cannot find the file specified.
Yet it still goes to the specified page. Any ideas on how to resolve this

I am having the exact same problem with Windows 7 Professional. Out of the blue, this issue just started a few months ago when running my monthly Windows Backup where I have used a USB drive for the last 3 years, and never ever had this issue before. Most
of the solutions listed on the Microsoft websites and answers deal with
"Restore" functions, not the
"Backup" itself. I have 3 folders being skipped during the backup.
So I went and changed the Backup from "let Microsoft choose files, directories, etc" to "Let me choose". I included the files and folders that were being skipped, and ran the "Backup" again, and got the same error message,
but the files that were skipped the first time were "Backed up" finally. This issue is somehow related to my "Libraries"?
The 3 backup problems are:
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Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\My Audio Books\Audio Book MP3 Tag Art. Error:(The system cannot find the path specified. (0x80070003))
Did a "checkdisk" - no problems. Ran a program to fix registry - no problems. All updates up to date. I guess I could eliminate these folders from the Backup folders in the
Library, and just choose them under the "Users" locations, and be done with it. But I really want to understand this, and fix it. This is within Windows 7 and may be related to Windows Media Player or
some recent Windows update. Thanks.

My external hard drive will no longer connect to my macpro......any ideas on how to solve this problem??

My external hard drive will no longer connect to my macbook pro via FW800........Any ideas on how to solve this??

Reset the SMC, see this Apple note: http://support.apple.com/kb/HT3964
Also reset the PRAM:
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
In most cases, those two actions will fix the port issue. If it's still an issue, you may need to see if the external hard drive can connect to another system, to ensure it's not having problems.

The headphone jack on my macbook air isn't working. I have plugged in two headphones and both won't work although they do work on other devices. Any ideas on how to resolve this problem?

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