The HP Solutions doesn't recognize the photosmart just the old printer

Hello,
Does anyone know why the solutions center only recognizes the former printer and not the wireless Photosmart?
Thanks for any and all help, I'm new to this.
Maryann
This question was solved.
View Solution.

What are the printers you have installed?  What operating system?
 - Bob Headrick, MS MVP Printing/Imaging
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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