The icon for firefox is not working. "There was a problem sending the command to the program" pops up. Cannot get in to firefox

Since the upgrade, the icon does not work. Now this message comes up. I made Google my home page by following directions on this site. I deleted the old icon as it didnt work, and this new one came up on my desktop and it presented the message above.

Hi,
Before you open any of the applications, please go to Task Manager to see if their processes are stuck there. If so, shut them down and try again.
You can also try starting the applications in Safe Mode to determine if the problem is 3rd-party add-ins related.
Please refer to this article below to learn more:
http://office.microsoft.com/en-001/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx
As for the Excel problem 'There was a problem sending the command to the program', please note when double-clicking an Excel workbook, a
dynamic data exchange (DDE) message is sent to Excel, instructing it to open the workbook that you double-clicked. If you
turn on the "Ignore other applications that use Dynamic Data Exchange (DDE)“ setting,
 the DDE message sent to Excel by Windows Explorer is ignored, and Excel does not open the workbook that you double-clicked.
To automatically solve this issue , we recommend to run “Microsoft Fix it 20074” and follow the steps in the wizard:
http://support.microsoft.com/kb/211494/en-us
You can also try to fix it manually by the steps under 'Let me fix it myself'.
If the steps above don't help, we can try to repair Office from Control Panel -> Programs and Features to check the result.
Regards,
Melon Chen
TechNet Community Support

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