"The iPod **** cannot be updated. The required file cannot be found" Error

Hello,
Upon doing a 'zero-all bits' reformatting of my 5G iPod with Disk Utility and using the 'Restore' feature in iTunes 7, every time I sync my iPod with iTunes, I get an error message after the sync in the form of
"The iPod ** cannot be updated. The required file cannot be found"
and photos, contacts, and calendars are not synchronizing. I tried a second 'Restore' attempt but to no avail. Previous to reformatting my 5G iPod, I've not seen this error message.
I would be grateful if someone could offer any clues. Many thanks.
1.5 GHz PowerBook G4 12 Mac OS X (10.4.7)
Message was edited by: slaveToTechnology

A little update.
Upon reinstalling iTunes 7, deleting my iTunes-related .plist files, and reparing permissions on my hard drive, I can now sync my contacts and calendars with my 5G iPod.
As for Photos, the "required file cannot be found" error seems to be due to the default setting in the 'Photos' tab, 'Sync photos from:' pull-down menu to 'iPhoto'. If I choose my 'Pictures' folder, photo synchronizing works, albeit including everything in my iPhoto library, including originals and modified versions of the photos.
I can only surmise that the default setting for synchronizing photos is somehow buggy in iTunes 7. I guess I'll just wait for an update.
1.5 GHz PowerBook G4 12 Mac OS X (10.4.7)

Similar Messages

Unable to update Genius - "required file cannot be found" error

I am getting an error "Genius results can't be updated right now. The required file cannot be found. Please try again later" when I try to update Genius. I get this error in Step 3: Delivering your Genius results. It gets passed first 2 steps fine.
Seems to have started when I upgraded to Windows 7 and reinstalled iTunes 9.0.3. Upgrading to 9.1 didn't help.
I know there have been many posts about Genius updates issues, but I saw only ones with "network connection timed out" or "Unknown" errors. Required file cannot be found when updating Genius seems new.
Tried deleting iTunes Library Genius and iTunes Library Extras and returning on Genius. Doesn't work. Tried rebuilding iTunes Library, doesn't work.
Any ideas?

+The required file cannot be found....+
+Seems to have started when I upgraded to Windows 7....+
I suspect it's Windows 7 permissions. Instead of not being able to find the required file, maybe itunes doesn't have permission to create it or delete it.
I have watched my itunes folder while itunes updates genius. It creates some temporary journal files and then deletes them. If your windows userID doesn't have full control & ownership of the itunes folder, it might be having trouble with these temporary files, or the genius & extra itdb files.
Go into Windows Explorer. Make sure your window userID has *full control* and ownership of the itunes folder and all its subfolders. Be sure to restart itunes after changing permissions, so itunes will read the new settings.
If still no joy, the next step I'd try woud be to temporarily turn off UAC, and see if itunes can update genius.

IPod cannot be updated. Required file is in use.

After I upgraded to iTunes 7, whenever I plug my iPod into the computer to sync, I get this error message, "iPod cannot be updated. The required file is in use."
What is this ,a nd how do i correct it? Any clues?
Thanks!

After upgrading to iTunes 7, I too, am getting the error message: "ipod cannot be updated. The required file is in use."
I get this message when I plug my ipod into my Mac (don't use a PC) to sync updated podcasts. Strangely, the updated podcasts DO appear on my ipod, but most of the time, when I try to play them on my ipod, the ipod shuts down.
This is the second time I've had a major problem with my ipod after downloading iTunes upgrades. Very frustrating. And annoying.
Has anyone discovered a fix for this problem?
powerbook G4 Mac OS X (10.3.9)

Required file cannot be found to update ipod

required file cannot be found to update ipod
I recently had my hard drive crash and lost everything. I had all my music and photos on my ipod photo 60GB. I used a free version of ipod agent to transfer all my music and photos from the ipod to the pc (operating system XP). I placed all the music and photos on a back-up internal F drive, Which successfully worked. I then installed i-tunes. My music and photos were transfered into the new i-tunes program and I could play them. however, some songs were not transfered due to a message saying the songs were not authorized to play on this computer. When I tried to up-date my i-pod ,a message came back saying the ipod could not be updated because required files cannot be found. I then used ipod updater and retored the ipod to factory settings and deleted all the music on it. I also deleted all music in the itunes program and re-installed i-tunes. After re-installing i-tunes and ipod with all new updates, I again placed all music from my back-up drive F. Only 5,645 out of 7,255 were recognized. All my photos did transfer over correctly. A message said the others were not copied because they were not authorized to play on the computer. I got to this point twice and started to transfer the songs. but both times when copying music, by the time artists in the Cs' came a message came-up stating "the ipod could not be updated the required file cannot be found" My questions 1. why can I see the songs in the "f" drive and p[lay them from there but not have them all transfer into i-tunes? 2. What file I'm I missing that enables me to update my ipod? The message does not tell me the specific file
ipod photo color 60g Windows XP

The missing files referred to are the music files themselves, i.e songs.
Have you told iTunes where to look for your music folder? Go to edit/preferences/advanced/general and look at the location in the box 'iTunes Music Folder Location'.
Also, you may need to authorize the computer for any iTunes purchased music.

Iphone 4 cannot be synced. The required file cannot be found

Tried to sync my iphone 4, but this error comes up. Cannot be synced. Required file cannot be found. Please help.

The problem is itunes lacks the permission to get into the folder that it defaults the library where the items have to be in order to be synced to your device. So what you need to do is to go into my computer and click on your local disk( usually its C.) and without clicking anything else right click and it will bring up a menu go down to new and add a new folder by the name of itunes media or something. Once you have the folder, open itunes and go up to edit at the top and prefereances. go to the advanced tab and the first thing will be an area showing the location of your itunes media folder. That is the location itunes lacks permission to get to, so what you are going to need to do is go to click change, that will bring up a location for you to change it to. At that point simply find the folder that you created which should be right inside your local disk(not inside any other folders) then just put all your stuff you want sent to itunes here and you are set.

Error message: iPod cannot be updated. The required file cannot be found.

Each time I sync my 5th generation iPod to my laptop and open iTunes, I get the message "iPod cannot be updated. The required file cannot be found." My husband already updated my iPod with the most current Updater (6/28/06). Any thoughts or suggestions?

After looking further into the archives, I got an answer to my question. There is a file called "iPod Photo Cache", located in the Pictures folder, that should be moved to Trash. Once done, the error message pops up no more!

The iPod "iPod" cannot be updated.The required file cannot be found.(again)

tTunes recognizes my iPod and I can download the SONGS onto my iPod, but it gives me that message="The iPod 'iPod' cannot be updated. The required file cannot be found." and my videos and photos can't get onto my iPod.

I have the same problem.
I can update songs just fine.
Ive restored and re-installed ipod and ipod software like a maniac.
None of those work.
D:
I'm thinking theres somthing wrong with iTunes creating a new Ipod Cache folder.....
Or it's a system error that happens when any software/hardware is updates (auto or not) or is changed in any form or way!
(installed, un-istalled or the like)
It prolly needs to fixed manualy.
(not by reinstalling or update-dating ipod software)
If some one could tell me what to do i'll be more than happy to do it.

The iPod "iPod" cannot be updated. The required file cannot be found.

it won't let me put picture or videos on my ipod!! it keeps telling me that "The iPod 'iPod' cannot be updated. The required file cannot be found."

Welcome to Apple Discussions! I'd be glad to help you
Let's see...iTunes doesn't recognize your iPod?
http://docs.info.apple.com/article.html?artnum=61711
Have you updated everything?
http://www.apple.com/ipod/download
http://www.apple.com/itunes/download
Repost if this doesn't work. Also-are there any error messages with numbers? We'd need all specific info around this if you can give any
rjl

"Ipod Cannot Be Updated, The File Required Is Missing" - Can someone help?

I just got this error today and its bugging me.
Whenever I try to update my ipod it gives me a new window saying "IPOD (name) cannot be updated, the file required is missing."
ummm I thought maybe if i restored my ipod the file would be restored too but that didnt work....
After i restored it, the itunes library updated my ipod with all my original playlists and videos, but now when i try to update it and sync my pictures to it or create new playlists, it gives me that message.
Can anyone give me some advice on what i can do to fix this problem? i do have the iTunes 7.01 my ipod is the 60G Ipod Video (White)
Thanks for your help guys, i really need it.

I just dealt with the same problem. None of the answers people gave to the problem worked!
Whatever it is that you're trying to put into your iPod... make sure that the file is located in your "My Music" file first.
Basically, when you get that message double check and if what you selected isn't in "My Music" drag and drop into it and try again.
I hope that helped!
I know... so frustrating.

"the ipod 'name' cannot be updated. the required file could not be found."

PLEASE can someone help me out on a problem that is infuriating me?? i've not long had my 30GB 5th generation video ipod, and i can't get any photos or video to transfer onto it! when i connect my ipod and itunes opens up, an error message appears saying "the ipod 'name' cannot be updated. the required file could not be found". however, it updates my music no problem..
i've reset my ipod, restored it and wiped all my music off and then transferred it all back on, downloaded the new ipod updater 28-06-2006 and made sure my ipod has the most recent software etc on there, but still no joy!
i never had a problem transferring photos onto my old colour photo ipod (4th generation?), so it's really annoying that i have a supposed 'better' ipod now that won't do this for me!
any help guys? please note, i am no techie - please put any advice in simple terms!
Packard Bell desktop Windows XP
Packard Bell desktop Windows XP

Hello WGT52,
It sounds like this error message is preventing you from syncing your content to the iPod. I would recommend the troubleshooting steps in the following article:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
Thank you for using Apple Support Communities.
Take care,
Sterling

Ipod cannot update. The required file cannot be found?? Any help please.

Hi,
I like many others have major problems with my Ipod, we downloaded the Itunes 6 , removed it, went back to 4.9, connected the Ipod, everything got erased. ( but it was still on the computer thank goodness, anyway now I can't put anything back on to my Ipod, it say "Ipod cannot update. The required file cannot be found"
I have Windows Xp Pro 2, what can I do, please lead me in the right direction.
Thanks

OK - Looks like your iTunes is working and has the songs you expect in it. No need to uninstall iTunes.
Are the Playlists on the iPod only, or are they in iTunes only, or are they on both? Are they populated with the songs you expect?
You can save the Playlists by 'Exporting' them individually to a PC file. Within iTunes, select (highlight) a playlist, go to File==>Export Song List and save the file to a 'Playlists' folder that you create. Save the playlists as a .txt and an .xml file (do both for each playlist: data redundancy is good).
Do you have the original photos that are on the iPod? We will have to Restore the iPod and all data on it will be erased. As you have all the necessary music on iTunes, all we would be concerned about are the photos. Or anything else you haven’t mentioned.
As long as you are satisfied with the state of your iTunes (all music and playlists present and accounted for), then you can comfortably Restore the iPod and place it all back on the unit. Restoring an iPod will not impact your iTunes. It just clears off the iPod's HD and replaces the operating system with a fresh copy. This should correct your inability to download any additional music to the iPod.
Before you proceed with the Restore below, make sure that you have copies of all the data on the iPod so you do not lose anything.
First, make sure that the iPod is fully charged.
Make sure that you have the latest iPod Updater software (if you already do, skip to *)
You also need to install the new Updater software (if applicable) by double-clicking on the file that downloads.
After you install the Updater to your PC, reboot your computer.
After rebooting, run the Updater.
* Go to: Start ==> Programs ==> iPod.
It should initialize then ask you to connect an iPod.
Connect the iPod when asked (not before) and you should have two options available: Update or Restore.
-- Choose the Restore option and it will update your iPod's firmware to the latest version and format your iPod's hard drive.
After the Restore complete, re-register the iPod with iTunes, choose your syncing preference and place the music back on the iPod. Do whatever it is you do with the photos (I just have a mini, so no experience with photos), and you should be good to go.
Post back if you have any questions. Especially if you are unsure of anything before you perform any additional processes.

"Ipod Cannot Be Updated, The File Required Is Missing" - Help!!

I just got this error today and its bugging me.
Whenever I try to update my ipod it gives me a new window saying "IPOD (name) cannot be updated, the file required is missing."
ummm I thought maybe if i restored my ipod the file would be restored too but that didnt work....
After i restored it, the itunes library updated my ipod with all my original playlists and videos, but now when i try to update it and sync my pictures to it or create new playlists, it gives me that message.
Can anyone give me some advice on what i can do to fix this problem? i do have the iTunes 7.01 my ipod is the 60G Ipod Video (White)
Thanks for your help guys, i really need it.

I just dealt with the same problem. None of the answers people gave to the problem worked!
Whatever it is that you're trying to put into your iPod... make sure that the file is located in your "My Music" file first.
Basically, when you get that message double check and if what you selected isn't in "My Music" drag and drop into it and try again.
I hope that helped!
I know... so frustrating.

My Ipod mini gives error -47 (ipod cannot be updated, the required file is in use).

When I try to sync my Ipod mini, I get the following error : Error -47 (ipod cannot be updated, the required file is in use). My software is all up to date and the ipod was restored. Nothing helped, how do I fix this? I have a macbook pro.
Thanks

I just tries that,
So you were able to find that setting via Sophos -> Preferences?
It has to be some other process/application on your system that is trying to access the iPod then.
B-rock

Ipod cannot be synced. The required file cannot be found

Up until recently, the only thing there was wrong with my Ipod was the occasionally "100% freeze that only could be solved by draining the Ipod from battery", which it did less than three times a month. Then this sunday, when I was going to work (nightshift) I took the bus as usually, and listened to music on my Ipod for about half an hour.
I hear music and podcasts from my ipod when I work, I connect my ipod to a jackstick and connect it to the radio of the wagon I drive around in. And then it started acting weird. The sound seemed to freeze up, but after 1 min or so, it played a fraction of a second and seemed to freeze up again. So I held down the toggle button and menu button, which did restart it as it should.
I chose the same podcast and it started playing as if nothing were wrong. But then it did the same thing, and on the display where the name etc. of the item I was playing were supposed to slide from one side of the ipod to the other, was moving a bit and then coming to a complete stop, and then it would move a bit again.
So I drained it from battery, and recharged it, when I got home from work. When I woke up I tried to play the same podcast, without listening to it, though, it did play, but the timer moved awkwardly, the seconds moved in a funny way.
Then I tried using the restore function, in Itunes, thinking it would perhaps erase some bad software and installing it all over. But now When I try to synchronize the ipod with my itunes library, it synchronizes a few songs and then the red circle that comes with 'do not disconnect' disappears from the ipod and itunes says "the ipod 'name of ipod' cannot be synced. The required file cannot be found."
After that the picture with the red circle and the'do not disconnect' freezes up, and the only way to turn it back on is to hold down the menu and toggle buttons, as if trying to get the ipod to go into disk mode. Also, Itunes can't see the ipod anymore.
I went to the shop yesterday and said there was something wrong with it prior to my restoring it, but the guy in the shop made it sound like it was my fault for pressing the restore button, and that it would most likely start working if the software on it were updated.
The software on my ipod is up to date, and I've tried removing and reinstalling the newest version og Itunes.
I'm sorry for the wall of text that just hit you headon, but I hope that telling all the details might shed some light on my problem.
I hope someone out there can help me, or refer me to another topic with a solution. I just realized how addicted I am to that little piece of hardware.
Thanks in advance

UPDATE:
I've just made an interesting discovery (at least I'd like to think so myself:).
When I got home from the gym today I plugged my ipod in the computer to recharge the battery (I had without any incidents heard around 60 songs). When Itunes detected my ipod it didn't recognise the library on my ipod and it wanted to restore the ipod and copy it's current library onto the ipod. Fine, I thought since it's completely indifferent. Only Itunes started with error 69 again.
So I thought, to heck with it.
I deleted my library 100 %, and I've just finished the hard work of sorting out my new library and my new playlists. I only added music, about 1600 tracks and synced - WITHOUT any errors occuring. I tried then to add the podcasts, of which there are 61 and Itunes was able to sync 55 of these before getting the error 69, the last 5 being podcasts of older date, which it hasn't had any problems with earlier.
So right now, I'm thinking can the podcasts interfere with me syncing songs? or something far out like that?
btw. itunes recognises the library on the ipod, so I don't think that's a problem anymore.

...cannot be updated. The required file cannot be found.

I just got my 2gig iPod nano for Christmas and it works fine, i uploaded like 109 songs on it aleady and a few photos. I only connected it to my computer like twice but now when i tried to add a few more songs to it from iTunes an error occurs with a pop-up of "The iPod 'Rob's I-Pod' cannot be updated. The required file cannot be found." This struck me as odd,seeing as I thought I hadn't messed-up anything. Even weirder is when I tried to restore my iPod another error comes up saying "The iPod 'Rob's I-Pod' could not be restored. An unknown error has occured(1418)."
Can some one help me and tell me what files i should have, where i can get new files if needed, and what is resticting me from listening to the music i so desire...
If there is anything else you need to know just tell me and ill find out.
So basically I am all set as long as i dont want to hear any new songs within like the next two years.
Thanks,
Rob3rt
Windows XP

I just got my 2gig iPod nano for Christmas and it
works fine, i uploaded like 109 songs on it aleady
and a few photos. I only connected it to my computer
like twice but now when i tried to add a few more
songs to it from iTunes an error occurs with a pop-up
of "The iPod 'Rob's I-Pod' cannot be updated. The
required file cannot be found." This struck me as
odd,seeing as I thought I hadn't messed-up anything.
Even weirder is when I tried to restore my iPod
another error comes up saying "The iPod 'Rob's I-Pod'
could not be restored. An unknown error has
occured(1418)."
Can some one help me and tell me what files i should
have, where i can get new files if needed, and what
is resticting me from listening to the music i so
desire...
If there is anything else you need to know just tell
me and ill find out.
So basically I am all set as long as i dont want to
hear any new songs within like the next two years.
Thanks,
Rob3rt
Windows XP
I just dealt with the same problem. None of the answers people gave to the problem worked!
Whatever it is that you're trying to put into your iPod... make sure that the file is located in your "My Music" file first.
Basically, when you get that message double check and if what you selected isn't in "My Music" drag and drop into it and try again.
I hope that helped!
I know... so frustrating.

"The iPod **** cannot be updated. The required file cannot be found" Error

Similar Messages

Maybe you are looking for