The latest version of iTunes will not work with my windows platforms. It cannot access the windows runtime library.
The latest iTunes can't access my windows (including Vista 32 & 64bit, nor Windows 7 64 bit and 32 bit versions) "Runtime" library. I've tried reloading the windows suggested .dll as well as doing a system restore and also downloaded the iTunes update and load it manually, but nothing will work. Is Apple aware of the problem and planning to release a fix, or do I have to abandon iTunes and my iPod?
Hello there, Enantiomer.
The following Knowledge Base article provides some recommendations for troubleshooting:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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Process: iTunes [664]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.0.1 (11.0.1)
Build Info: iTunes-1101012001000000~1
Code Type: X86 (Native)
Parent Process: launchd [91]
Date/Time: 2012-12-22 21:24:55.173 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 2013843 sec
Crashes Since Last Report: 64
Per-App Interval Since Last Report: 9 sec
Per-App Crashes Since Last Report: 51
Anonymous UUID: 00CFBCCD-6854-4C74-A595-68122B0DF8AD
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000005291dcd0
Crashed Thread: 3
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x91849f24 strcmp + 84
1 libicucore.A.dylib 0x91e1378e udata_setAppData + 1777
2 libicucore.A.dylib 0x91e13f9c udata_setAppData + 3839
3 libicucore.A.dylib 0x91e30d6d ures_getKeywordValues + 3647
4 libicucore.A.dylib 0x91e2e431 ures_getUTF8String + 768
5 libicucore.A.dylib 0x91e2e5d0 ures_getUTF8String + 1183
6 libicucore.A.dylib 0x91e2e81f ures_getUTF8String + 1774
7 libicucore.A.dylib 0x91da826c ures_open + 236
8 libicucore.A.dylib 0x91e188f7 uloc_getISOCountries + 995
9 libicucore.A.dylib 0x91e18fd9 uloc_getAvailable + 299
10 libicucore.A.dylib 0x91e191ec uloc_getDisplayKeyword + 373
11 com.apple.CoreFoundation 0x914a4654 __CFLocaleICUName + 68
12 com.apple.CoreFoundation 0x914a4604 __CFLocaleLanguageName + 36
13 com.apple.CoreFoundation 0x914a4561 CFLocaleCopyDisplayNameForPropertyValue + 881
14 com.apple.Foundation 0x96b32a94 -[NSCFLocale displayNameForKey:value:] + 38
15 com.apple.Foundation 0x96b32013 -[NSUserDefaults(NSUserDefaults) initWithUser:] + 762
16 com.apple.Foundation 0x96b31cc6 +[NSUserDefaults(NSUserDefaults) standardUserDefaults] + 133
17 com.apple.AppKit 0x982d5390 +[NSApplication initialize] + 92
18 libobjc.A.dylib 0x975695af _class_initialize + 380
19 libobjc.A.dylib 0x97569476 _class_initialize + 67
20 libobjc.A.dylib 0x975709bd prepareForMethodLookup + 66
21 libobjc.A.dylib 0x97571c60 lookUpMethod + 86
22 libobjc.A.dylib 0x97569417 _class_lookupMethodAndLoadCache + 40
23 libobjc.A.dylib 0x97568fc3 objc_msgSend + 83
24 com.apple.iTunes 0x00189001 0x1000 + 1605633
25 com.apple.iTunes 0x00188eb1 0x1000 + 1605297
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9186d382 kevent + 10
1 libSystem.B.dylib 0x9186da9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9186cf59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9186ccfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9186c781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9186c5c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9186c412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9186c9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9186c5c6 start_wqthread + 30
Thread 3 Crashed:
0 com.apple.CoreFP 0x16040292 fdjkDSAFjklaf2s + 18
1 com.apple.iTunes 0x00cc6891 0x1000 + 13392017
2 com.apple.iTunes 0x00ca71d4 0x1000 + 13263316
3 com.apple.iTunes 0x0018b155 0x1000 + 1614165
4 com.apple.iTunes 0x0018ace9 0x1000 + 1613033
5 com.apple.iTunes 0x00006233 0x1000 + 21043
6 libSystem.B.dylib 0x91874259 _pthread_start + 345
7 libSystem.B.dylib 0x918740de thread_start + 34
Thread 3 crashed with X86 Thread State (32-bit):
eax: 0x01525938 ebx: 0xb01839c9 ecx: 0x00c83232 edx: 0x014cd340
edi: 0xb01839c4 esi: 0x5291dc9e ebp: 0xb0184c98 esp: 0xb018398d
ss: 0x00000023 efl: 0x00010202 eip: 0x16040292 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x5291dcd0
Binary Images:
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0x9717f000 - 0x9717fff7 liblangid.dylib ??? (???) <FCC37057-CDD7-2AF1-21AF-52A06C4048FF> /usr/lib/liblangid.dylib
0x97180000 - 0x971a4ff7 libJPEG.dylib ??? (???) <C43FD809-08B6-629D-8980-D7B0ECEA20A9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x971a5000 - 0x971b3ff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x971b4000 - 0x971bfff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x971e2000 - 0x9723fff7 com.apple.framework.IOKit 2.0 (???) <482CF2CC-DF02-2B5B-2133-18F5EA0052A8> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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0x97556000 - 0x97562ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x97563000 - 0x97610fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
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0x9763d000 - 0x976f5feb libFontParser.dylib ??? (???) <D2D0C922-5ED1-3AE9-6F99-707C74DF3E62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
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0x97812000 - 0x97857ff7 com.apple.ImageCaptureCore 1.1 (1.1) <F54F284F-0B81-0AFA-CE47-FF797A6E05B0> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
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0x97886000 - 0x97988fef com.apple.MeshKitIO 1.1 (49.2) <EC52D0C5-5291-441D-F137-8E4DD60F0E25> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
0x97ec3000 - 0x97f0affb com.apple.CoreMediaIOServices 142.0 (1497) <8F7F6CD1-A531-8A6D-77BE-7FD392A7FD32> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x97f0b000 - 0x97f19fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <E1B922F4-23DC-467E-631F-7E1B9C9F51CB> /usr/lib/libz.1.dylib
0x97f1a000 - 0x97f89ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <B3DEACA1-9375-CF8F-0898-AA2C5F8159DC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x97f8a000 - 0x97febfe7 com.apple.CoreText 151.13 (???) <23F359DA-D845-5C50-4DF3-19E858CF2B2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
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0x9813d000 - 0x9823ffe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <015563C4-81E2-8C8A-82AC-31B38D904A42> /usr/lib/libcrypto.0.9.8.dylib
0x98240000 - 0x982d2fe7 com.apple.print.framework.PrintCore 6.3 (312.7) <EE9ED7BE-7D97-B759-C063-1E4B7DBD3775> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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0x98be6000 - 0x98c29ff7 libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x99bba000 - 0x99bbcff7 libRadiance.dylib ??? (???) <5F803B4A-B294-BA94-FB68-E8756EE41B20> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x99bbd000 - 0x99c65ffb com.apple.QD 3.36 (???) <5A93B258-3853-636F-DB26-223642DA2779> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x99c66000 - 0x99c7eff7 com.apple.CFOpenDirectory 10.6 (10.6) <6D726EA4-67D2-E534-13A3-E3767BA59786> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x99c98000 - 0x99da4fe7 libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x99dbd000 - 0x99e36ff7 com.apple.PDFKit 2.5.1 (2.5.1) <4C374867-71B8-B202-ADDA-9985B4379470> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x99e37000 - 0x99e8dff7 com.apple.MeshKitRuntime 1.1 (49.2) <4B41E225-69AC-6EFA-190E-DC6A4BD8109E> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x99f03000 - 0x99f25fef com.apple.DirectoryService.Framework 3.6 (621.15) <F38894EA-2C13-7FC5-C084-94DA0B5B6B68> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x99f26000 - 0x9a1d4fe7 com.apple.JavaScriptCore 6534.57 (6534.57.3) <5B18B308-DBB2-7133-DE56-494C2FA1848B> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9a1d5000 - 0x9a1d7ff7 com.apple.securityhi 4.0 (36638) <A5F4B929-AEDE-2DFB-E02F-89CEC0940023> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
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0x9a216000 - 0x9a280fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x9a28c000 - 0x9a6a2ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <9D89FCB3-24C9-8FCF-DB49-27B184AC3222> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9a6a3000 - 0x9a6c4fe7 com.apple.opencl 12.3.6 (12.3.6) <B774CF2D-C067-DFFE-3EE6-90A036E36E06> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9a6c5000 - 0x9a6cffe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <DE0E0EF6-8190-3F65-6BDD-5AC9D8A025D6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9a6d0000 - 0x9a9f0ff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x9a9f1000 - 0x9aa01ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <E276514D-394B-2FDD-6264-07A444AA6A4E> /usr/lib/libsasl2.2.dylib
0x9aa02000 - 0x9aa03ff7 com.apple.TrustEvaluationAgent 1.1 (1) <06484720-AB50-6FD9-B5BF-05F5A640C9E5> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9aa04000 - 0x9ab32fe7 com.apple.CoreData 102.1 (251) <0C2636F3-CCB4-5ED9-1D3E-5AE36BE57071> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9ab78000 - 0x9acb5fe7 com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <423BDE4D-5082-B6CA-BB2C-E22A037235A4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9A302, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3well done, oldgoletaboy.
just a thought. when you do the msconfig thing again, perhaps start by doing a select startup with the itunes background processes enabled:
Background processes installed with iTunes 6 for Windows
.. and half the other startup items and services disabled. if itunes runs, you've ruled out 50% of the candidates. if it doesn't, you'll likely have narrowed down the problematic ones to being in the half you had enabled. -
when I connect my iphone to my mac it says itunes will not work with my iphone cause it needs version 10.6.3 itunes,. problem is i have no idea how to down load that to my iphone when my mac will not connet to it cause it nees the down load help please
Ive got the same problem, just got my iphone unlocked, and they told me to sync it to itunes to get it permently unlocked, well everytime i plug my iphone in it says; it wont work as it needs up dating to 10.6.3, which i have already updated, but still doesnt work, so how can i get my phone unlocked?
-
When I open itunes to play content I've already purchased and while attempting to view trailers for movies in the itunes store, I receive a generic error message from windows, and I'm directed to reinstall the latest version of itunes. Not a fix. Help?
after perusing other subjects with playback issues:
this is the fix:
-Launch Control Panel - Double click Quicktime, If you do not see quicktime, look on the top left side of control panel and switch to classic view. This will then allow you to see Quicktime.
-Now click the advanced tab and click on Safe Mode GDI Only, Apply, then ok. -
Any idea why is Bridge latest version not working when trying to open it in Photoshop CC 2014 ? (French version) ? When trying, Creative Cloud app will open to ask if I want to download newest version, which I did numerous times now.
Thank you
Guy Deschenes
Shawinigan (QC) CanadaHi Eric,
Here's how a similar problem was resolved between PS and BR.
The issue was confirmed by ChunXiaYang at Adobe staff and solution put in the forum discussion on June 19 (no. 13). Here's a copy:
I have confirmed that this is a known issue before release. And the workaround is to uninstall and reinstall PS 2014. Then Bridge can be launched by selecting 'Browse in Bridge' in PS2014.
Please try the installation, and let me know whether it works. Thanks!
It woks just fine since I unistalled and reinstalled PS 2014.
Guy
Le 2014-07-17 à 1:13 PM, ericboerner a écrit :
I just installed Photoshop CC 2014, but Latest version of Bridge will not work when I want to open it from PS
created by ericboerner in Bridge General Discussion - View the full discussion
I did this with a fresh install of the entire CC package. As soon as the CC packages updated, CC Bridge broke. Unistalled CC PS, reinstalled again, CC Bridge works, but CC PS updates itself again, and breaks CC Bridge.
You know... The whole move to CC has been a massive cluster... I've struggled with the CC packages for my entire subscription year, and now I'm 1.5 month away from needing to throw down another $720 for no reason what-so-ever, just so we can Beta test your really screwed up subscription services.
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I am unable to upload the latest version of iTunes. It worked before and when prompted uploaded the newest version. Now I'm unable to access iTunes..."Error 7 Windows Error126. Insufficient privileges". What do I do?
Hey thomashfrompa,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
The latest version of iTunes did not install properly on my Windows 7-64bit PC. I am getting the following error message: "Service 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start system services."
I have tried the following troubleshooting steps without success:
Restart PC
Uninstall iTunes and attempt to reinstall
Verify that I am signed in as an administrator
Download and save iTunes64Setup file, right-click, and run as Administrator
Disable Norton antivirus software
Any suggestions would be greatly appreciated!Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
hey guys,i tried to install the latest version of itunes but when i try to open it,it just comes up windows error 2 apple application support was not found,can anyone help me out and tell me what i need to do pls ?
If you run into the "another installation" message even after the reboot of the PC (which is an excellent idea by HTP ProXy), reregistering your Windows Installer Service is worth a try.
First, launch a command prompt as an administrator. In your Start search, type cmd then right-click on the cmd that comes up and select "Run as administrator".
At the command prompt:
Type %windir%\system32\msiexec.exe /unregister and hit enter.
Type %windir%\syswow64\msiexec.exe /unregister and hit enter.
Type %windir%\system32\msiexec.exe /regserver and hit enter.
Type %windir%\syswow64\msiexec.exe /regserver and hit enter.
Restart the PC and try another reinstalll. -
i am not able to download the latest version of itunes because it show me this "There is a problem whith this windows installer package. A program required for this install to complete could not be run. Contact your support personnel package vendor" And so i cannot put new songs or videos in it...
Repair your Apple software Update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU in All programs, go to control panel/
XP- add n remove Programs/highlight ASU, CHANGE then REPAIR.
Vista or Win7 - Programs n features/highlight ASU and click REPAIR -
Upon upgrading to Yosemite, the Pages and Numbers apps will not open (although they are the latest versions) and Keynote will not upgrade; how do I go about getting the apps to open? Is this a common issue?
Hi Madhattanite,
Welcome to the Support Communities! When did you purchase your Mac? The first thing I would suggest is to review the information in the resource below for the Up-To-Date Program for Pages, Numbers, and Keynote.
Once Yosemite is installed, you should have the option to Accept the Pages, Numbers and Keynote apps in the Mac App Store Purchases pane.
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
I hope this helps ...
- Judy -
i cannot connect to itunes because my 10 year "forgot" her password. so all the restore suggestions utilizing itunes will not work...HELP!
You may need to put the iPod into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPod and re-sync its content.
-
I am trying to instal the latest version of iTunes onto my MacBook Pro, but my computer has been "configuring" the installation since 5pm yesterday and now it is 10:30am. It has never done this before. Can anybody help me out?
Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help
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