The NEW MACBOOK AIR ***** PLZ SOMEONE HELP ME GET THIS ACROSS TO SOMEONE AT APPLE

Question

Hi,
My Name is Essa and i live in Bahrain. I fell in love wih apple ever since i bought a macbook in 2005. The laptop (which im using now) has been with me for over 6 years. Not only i was happy with my product, i purchased more products, such as 3 iphones, all for me, a ipod nano the new one with the touch screen and the first edition of the iPad. I have never had a problem and everytime i would tell my friends if they needed a laptop to get a mac and be safe with it. I decided in august to get the new macbook air. The problem after a few months of using it, it started to act up. By act up i mean everytime i start it up the computer would freeze on the welcome screen and the arrow would be stuck in the top corner, and after several times of trying to start it up it just kept giving me that (PING) sound and would not load. I took it to the sale agent here in bahrain. They are called Apple Center. They were extremly nice, and worked on my laptop and they came back to me and said that there was an error with your logic board and it will take 4 weeks to fix it, as they had to recieve the parts form the states. I gladly gave them my laptop and waited for 4 weeks, keep in mind that i still used my old macbook in 2005 and it was stable as the day i bought it. After 4 weeks of waiting they said we have fixed the problem, and he showed me that the laptop was working fine. I closed the top keeping it on sleep mode. When i got home i realized that the same problem exisited that when the operating system loads up the cursor is stuck in the top left corner and mouse pad and keyboard were not working. After several times of shutting down the laptop and starting it up again i ended up with the same result. It kept giving me that (PING) sound and wouldnt load. I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more. Could you please explain to me what happened to Apple? What has made your company start producing laptop that were as crappy a windows based computers. The reason i switched over is because i found the stability is outstanding and nothing could go wrong. Plus the old laptop which im sending the messege from is my old macbook. It is still good, and doesnt crash. So why did i just spend over 1,500 dollars for a laptop that died after 3 months of purchase? I dont know how well apple takes care of their international customers, but to be honest i am fairly dissapointed with this product, and i wish that i didnt buy the new macbook air and just stuck with the old one. Please if anyone reads this msg and is able to help me in anyway to send it across i would greatly appreciate it. I will be posting my phone number at the bottom hopping for a call from apple.
For those who read this and help i owe you a lot, if I dont get any replies or a responce from them im sure that i am screaming into a black hole and that apple really do not care about their customers and instead of winning i would just choose a different product from now on.
Regards,
Essa Al Alawi
Hoping for someone to answer me back
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Answer 1

El3ees wrote:
I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more.
Don't take your laptop back. Find out the number for Apple Care in your part of the world and call them. Tell your story to them. If the person on the phone can't help you, ask for their supervisor. Keep asking for supervisors until you get exactly what you want to get. If that mean you want to get the problem fixed without having the computer gone for four weeks, then keep asking for supervisors till you get someone who can do that for you.
Be prepared to be on the phone for a while, so arrange a speaker phone, water to hand etc. Be patient.
As for "crappy computers"--my MBA has worked flawlessly since the day I got it. As good if not better than any Apple laptop I've ever had, and I've had several.This is the thing though, there is a percentage of failure rate that occurs in electronics. It occurs whether we're talking about televison sets or toasters. If it's electric, it has that failure rate. Now sometimes a thing will be bad and in that case the word gets out and everyone knows that particular electronic has surpassed the normal failure percentage. The Airs, however, have not done that. Their reputation, so far, has been incredibly solid and good. So you can assume that you, unfortunately, got one out of that small percentage of electronics that have an issue.
Laptops, let us remember, are doing a lot in a very small area. A lot can go wrong, and it's pretty amazing how many don't, especially given how many are made and sold. Sometimes we get the bad apple in the barrel, it doesn' t mean that the company making it has gone down hill. We hope the manager of the store, or the company, or someone will do right by us. If they don't, then we need to make sure they do. Keep asking for upper management till you get what you want.