The search function in the itunes store does not work. It will accept a request and suggest searches but then it locks up and will not search. Clicking on the magnifying glass or a suggested search does nothing. Re-installing itunes has not helped.

everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help

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Face time is not working between our 2 touches. It pops up but then does not give you time to accept?? Does it matter they are registered both at the same email?

I have 2 touches for our kids to share. the 11 yr old has her own email but apple said she is too young to have a registered itunes account so i put them both under my account. is that causing me problems? kids just want to face time???

When all this is going on can you open and surf the web on the browser?
All your errors can be from no internet connection also.
It seems wide spread it could also be from a update to facetime possibly.

Iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?

iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?

Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards.

My search engines do not work. I can access all my bookmarked items, but I cannot search for anything new. I followed all the troubleshooting steps I found but it did not work.

My search engines do not work. I can access all my bookmarked items but I cannot perform any new searches. This problem has been happening since this morning. I followed all the troubleshooting steps that I could find and nothing has worked.

Just to make sure, did you check the ring/silent button on the side of the phone? If it is set to "mute" you can still hear your selected ringtone in settings/sound, for example.

TS4062 My Iphone won't appear in my devices in Itune.... And the WiFi does not work on my phone.... I seems like there is no solution to update my phone to the new ios on my computer or WiFi without using the 3g because of this!!! help me out

My Iphone won't appear in my devices in Itune.... And the WiFi does not work on my phone.... I seems like there is no solution to update my phone to the new ios on my computer or WiFi without using the 3g because of this!!! help me out

Hello there, TempestBelcher.
It seems you've covered all the bases, but feel free to review the iPhone Troubleshooting Assistant for connectivity here:
Apple - Support - iPhone - Calls Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/calls/#section_0
If you've followed all the instructions then there are a few good recommendations for what to do next in the last step.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?

How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?

App Store Failure / Updates White Screen
Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS, 8.8.4.4 also alternate).

TS3297 What do I do if music files purchased/downloaded for the iTunes store don't work properly?

What do I do if music files purchased/downloaded for the iTunes store don't work properly?

Buddhabeat...clicking on the "Report a Problem" button next to the song(s) in question, should open a drop-down list menu, that allows you to select the specific issue/area of concern that you are experiecing (or you can select a generic "My problem is not on the list" (or something to that effect). Underneath this drop-down menu box, there should be another message box where you can describe the issue/problem your having. Below this message box will be a "Submit" button...clicking on that will send your message to the Apple iTunes Store Customer Support Centre (you will see a confirmation message that your message has been sent), as well as receive an email notification from the Support Centre confirming your message has been received, a case number, and that you will receive an email response pertaining to the issue/problem you're having, from the Support Centre asap (usually within 24 hours). That's how it worked for me, anyhow.

My iPad iTunes store isn't working.. When I add a wifi I can't get into any websites and when I turn the wifi off I can but without wifi I can't download on iTunes :/

My iPad iTunes store isn't working.. When I add a wifi I can't get into any websites and when I turn the wifi off I can but without wifi I can't download on iTunes :/

Ashotiffo wrote:
My iPad iTunes store isn't working.. When I add a wifi I can't get into any websites and when I turn the wifi off I can but without wifi I can't download on iTunes :/
When you add a WiFi you can't get into any websites??? But if you turn WiFi off you can access websites?
You can access websites without WiFi? Do you have a 3G/4G iPad?

The last update failed on my window 7 pc, resulting in me having to try it manually download and install, this also failed leaving my I tunes not working, I tried restore back to a safer date, but every time it tried to update it failed. eventually i

The last update failed on
my window 7 home prermium pc, resulting in me having to try it manually download and install,
this also failed leaving my I tunes not working, I tried restore back to a
safer date, but every time it tried to update it failed. eventually it told me
to delete and reinstall, this fails due to the apple mobile device service
failing to start, and asking me if I have sufficient privileges to start system
service, I have tried all suggestions on iTunes page, ie delete everything to
do with apple, and start as administrator, nothing works, help please

I too have tried the latest iTunes (12.1.1.4) in Win7. I did a search for latent drivers as you noted but found none. I am glad it worked for you - I'm still no-joy at this point. I'm able to install AMDS over and over again, without issue - it just doesn't start then iTunes launch fails with Error 7. I have to manually remove it.
I am able to connect my iPhone via USB cable and access my photo storage on the phone. I am just not able to install iTunes anymore. I have attempted resolution to this issue for almost two months now. Until that time, I was content with what was installed. It was only when the proverbial update box appeared that I attempted to 'update' my iTunes. WHAT A MISTAKE putting blind faith into an Apple request to update. I SUGGEST NOT TO UPDATE YOUR ITUNES IF IT IS RUNNING PROPERLY!
I realize now, once again I might add, my reliance on software provided by others. It's like anything else, I shouldn't rely on just one method for anything. Time to search for a more pleasant alternative than Apple. Truly, when it worked, it was good at its job, but now that I am wasting time I am looking seriously at upgrading to another type of smartphone and media management software. Way too much trouble for anything as simple as this should be. I wonder, is this a result of another feud with Microsoft?

I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides screen is ok. Is there a way around it? :(

I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question.

Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
~Lyssa

HT5624 I've opened up iTunes and went to buy a song, but then it came up with a box saying "this is the first time you are purchasing an item on this computer" even though my computer is authorised. What do i do?

I've opened up iTunes and went to buy a song, but then it came up with a box saying "this is the first time you are purchasing an item on this computer" even though my computer is authorised. Then when i put in my password it takes me to the security questions and i dont know what the answers are. What do i do?

A computer can be authorized to play content purchased using a particular Apple ID (the iTunes Store account). However, being authoized to play content is not directly related to being able to buy content using that Apple ID.
For example, a parent may purchase content for a child and authorize the child's computer to play that content, but that does not mean the child is able to purchase content using that Apple ID.
If this is your Apple ID, you should know the answers to the security questions. If you do not, you'll need to contact Apple iTunes Store customer support
http://www.apple.com/support/itunes/contact/

TS3212 I am trying to download itunes to PC and it downloads but then says Service Apple Mobile Device failed to restart. Verify sufficient privileges to start system services. What do I need to do? I am an Administrator on the PC so what else needs atten

I am trying to download itunes to PC and it downloads but then says Service Apple Mobile Device failed to restart. Verify sufficient privileges to start system services. What do I need to do? I am an Administrator on the PC so what else needs attention?

Hi txatxo
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying a thorough uninstall and reinstall of iTunes as described here:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari

My iPhone does not notify me of calls in Voice Mail. I will see that I missed a call but there are no messages in VM. Cellular data is off - only voice roaming. Suggestions?

My iPhone does not notify me of calls in Voice Mail. I will see that I missed a call but there are no messages in VM. Cellular data is off - only voice roaming. Suggestions?

DJTayLo, Let's get your voicemail working! I noticed you metioned that your Cellular Data is off. Visual Voicemail does need to be connected to Cellular Data in order to retreive voicemails for the iPhone. This can cause the notifications to be delayed. When you turn Cellular Data on do the notifications then show correctly? Which model iPhone do you have? We'll figure this out.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

HT5655 After clicking Safari prompt box to "Download Flash..." , I'm linked to the Adobe Flash Player Download page. I click the "Download Now". The page advance to next page in the download process but then immediately goes black and nothing happens.

After clicking Safari prompt box to "Download Flash..." , I'm linked to the Adobe Flash Player Download page. I click the "Download Now". The page advance to next page in the download process but then immediately goes black and nothing happens. System preferences firewall is off and apps are allowed from anywhere and in Safari other plug ins are allowed and cookies are not blocked and pop up windows are not blocked. Why won't Flash Player download?

Don't DL Flash from web sites. If you have Adobe Flash installed it should be in System Preferences and you can find the latest version and download from there.
If you are installing for the first time,this is where to DL it.
http://get.adobe.com/flashplayer/

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

The search function in the itunes store does not work. It will accept a request and suggest searches but then it locks up and will not search. Clicking on the magnifying glass or a suggested search does nothing. Re-installing itunes has not helped.

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