The software required for iPhone is not installed. Run the iTunes installer

I install and reinstall itunes many times following the "Support instructions" but nothing solve my problem.
At the end of each re-instalation, when i start itunes i get this message "The software required for iPhone is not installed. Run the iTunes installer to remove iTunes, and then install iTunes again".
The driver USBAAPL.SYS, and the Apple Mobile Device Support is never installed.
Please HELP!
Thanks.

jaffy,
iTunes is not supported on 64-bit versions of Microsoft Windows Vista or XP. As is stated in this kbase article:
http://docs.info.apple.com/article.html?artnum=301301
To quote the article:
"iTunes is currently not supported in Windows XP Professional x64 Edition or any 64-bit edition of Windows Vista. Features may or may not work correctly."
Nathan C.

Similar Messages

  • HELP!! iPhone won't work! Software required for iPhone is not installed.

    Hey, I have a pretty big problem. I just got the iphone yesterday, and tried all night hooking it up, but no luck. I installed the latest iTunes, but everytime I plug in my iphone, i says it doesn't have the software required to install iPhone. Please uninstall iTunes using setup, then re-install.
    Well I do that, 4 times in fact, but same error every time. iTunes works, everything installs, but iPhone just won't activate. Windows sees iPhone and pulls up the auto-play dialog, but iTunes says to keep re-installing.
    I called tech support, but was on hold for 2 hours, then just hung up.
    If someone could help me out, that would help a LOT
    I'm running Vista, 64bit.
    ps: Windows says installing driver in the bottom right, and says the driver installs successfully every time. I uninstall the driver manually too, but no luck
    "The software required for iPhone is not installed. Please run the iTunes installer to remove iTunes, then install iTunes again."

    The same thing happened to me when i first plug in my iphone. it said that in order to use the iphone u needed the WINDOWS XP SERVICE PACK 2 or later installments. you can down load that from windows.com if you already have windows for you computer. then i tried it again and said that i had to uninstall itunes and reinstall it back on to my computer. i did that also. im not sure how u did it but did u completly take it off your computer? because thats how i did it, i took it completly off, and went back to apple.com and downloaded it again. i dont know if this was any help to u.

  • "The software required for this iPhone is not installed correctly. Please reinstall iTunes to install the required software." I get the same error on my iPad.

    I upgraded my itunes to 10.6 and now I get the error "The software required for this iPhone is not installed correctly. Please reinstall iTunes to install the required software." I get the same error on my iPad. I've tried uninstalling and reinstalling. Please help!!

    Edit: 10.6.3. I have uninstalled using the uninstall programs on itunes and then I downloaded again from the itunes website multiple times. This is not resolving the issue. The phone shows up in My Computer.

  • The software required for communicating with ipod and mobile phones was not installed correctly

    ok i've seen this in several threads and haven't found one with an anwser. the software required for communicating with ipod and mobile phones was not installed correctly. of course when you tell it to repair it does not. this has happened several times now and only cure i have found is uninstalling itunes and reinstalling. works for maybe a few weeks then does the same thing and i start all over again with uninstall and reinstall. i tunes version 10.4.1.10  64 bit running on windows 7 64 bit and trying to sync with Iphone 3gs - so anyone have a fix for this or am i stuck reinstalling itunes every few weeks???

    "The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi"
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
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    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
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  • "The software required for communicating with the iPod is not installed..."

    I realize my explanation of my problem is long-winded, so if you want a shortened version, here it is:
    I've followed all the instructions trying nearly everything, and no matter what I do, iTunes gives me the error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software." My G5 iPod (60GB) works on two other computers (both without any music on them), so I assume there something wrong with my computer and not the iPod itself.
    Now for the long-winded story of the last eight hours of my life...
    I just got the Generation-5 iPod Video (60GB) a today and I'm having problems already. I followed the instructions and installed the iPod software and then plugged in my iPod (iTunes has been on my computer for a while now). I was expecting iTunes to open after plugging in the iPod, but my device manager only detected and installed "a new device". I manually opened iTunes and got an error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software."
    After re-installing the iPod software and iTunes, and restarting my computer countless times, I came looking for help here. I found this page, which seemed to outline my problem exactly. My computer recognizes the iPod as a drive, but iTunes won't have anything to do with it. I have all the symptoms outlined in the heading, so I hoped to solve my problem there. I followed the instructions step-by-step, and after the final restart, I open iTunes to get the same exact error message.
    I decided to determine whether there was a problem with my iPod or if it was my computer. I plugged my iPod into my uncles's powerbook, and got to the point where I can name and configure my iPod. I expected it to work flawlessly on a Mac (which it did) but there is no way for me to continue using a Mac (after tomorrow) for my iPod. This formatted the iPod for a Mac, so I went to another (different from the original) Windows computer, clean of any iTunes and iPod software, and followed the instructions exactly as they're supposed to be followed. After the installations, I plugged in my iPod, and although iTunes didn't open, I was able to format back to Windows and name my iPod (a step in the right direction). I should note that my (anti-iPod) computer is a Windows XP Pro, and the working one is Windows XP Home Edition. This was all well and good, until I remembered there was no music on this computer. So my iPod is completely working there, but there isn't anything I can do with it.
    Next, I came back here and browsed around the discussion boards, hoping to find somebody with a similar problem to mine. There seems to be alot of errors concerning iTunes not recognizing the iPod, but none of the solutions I tried worked for me, including changing the drive letter. I get the "iPod Service Error" while trying to restore to factory settings through iPod updater.
    Of course, I could transfer all 32GB of music from one computer to another, but the second (working) computer isn't mine and I won't have access to it in a couple months. It would be most convenient if I could get my iPod working on my own computer. Any help would be appreciated, especially from somebody who has solved this problem or know how to solve this problem.
    P.S.
    Here are some other minor details that my be important, but I didn't feel they were worth including.
    - My brother has his iPod mini set up on my computer, under a different user login. He gets the same error once in a while, but re-installing iTunes always solves the problem for him. I had him try solving my problem his way, but nothing worked for him either.
    - My computer is an AMD Athlon 64 Processor 3200+, 512MB RAM with Windows XP Pro SP2 installed. My internal hard drive is partitioned, using the letters C, D and H (C being my system files, D used for recovery files and H for my applications and games). My E drive is used as a DVD/CD-ROM Drive, and drives F and G are reserved for virtual drives (none have been running during this entire ordeal). My external hard drive uses the letter I, and I manually set my iPod to use the letter J (I've never used 'J' for anything else before).
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    - I'm assuming there is a problem with my computer and not my iPod, since it worked on both other computers I tried. I'm hoping it's as simple as changing a registry file or cleaning out (yet another) temp directory.

    Solution to "Software required for communicating with the iPod is not installed"!
    I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
    The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
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    1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
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    4. Other keys I deleted:
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    6. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
    I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
    Hopefully this helps!
    Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
    Mark

  • TS1717 Having trouble running iTunes version 11.0.2 on a Dell Laptop running Windows 7 Professional Service Pack 1.  Keep getting an error message "the software required for communicating with iPods and mobile phones was not installed correctly..." reinst

    Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1).  I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly.  Do you want iTunes to try to repair this for you?  I normally respond with OK and it immediately tells me "could not be repaired.  Please reinstall iTunes..."  I have done this a number of times to no avail.

    I also notice Quicktime is not getting installed at all.
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    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
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    Download and install the free trial version of WinRAR:
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  • Error message: "the software required for communicating with Ipods and mobile phones was not installed correctly....

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    See the second box of  Troubleshooting issues with iTunes for Windows updates.
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  • The software required for communicating with the ipod is not installed corr

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    Here you go, Please read the whole topic. I'am sure this will help you:
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  • The software required for comunicating with ipod is not installed correctly

    Hey
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    while the installation was done by a professional, since then everytime i plug my 30gb fifth generation ipod to synch with my Itunes library the following message appears:
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    i did the research for you and found the link for the 7.5...
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  • 'the software required for communicating with the iPod is not installed correctly. HELP.

    everytime i try to update my ipod nano, i get an error message saying: 'the software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPods software'
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