The sound on my Macbook doesn't work.

The sound of my MacBook Pro 15" Retina just works at the startup screen. I can control the volume on startup screen but when I login I can't hear any sound from my MacBook even I plug headphones or speakers in.

Go step by step and test.
1. System Preference > Sound > Output > Internal Speakers
    Highlight  Internal Speakers.
    Make sure that Mute is not enabled.
2.Plug in and  remove the headphone.
    If you see red light in the headphone port, plug the headphone
    in and out of the port 5 or 6 times to flip the microswitch inside.
    Sound output may be stuck in the digital mode.
3. Reset PRAM.  http://support.apple.com/kb/PH4405
4. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
5. Applications > Utilities > Audio MIDI Setup
    Audio Devices window
    Side Bar
    Click the Built-in Output.
    Under Mute any of the boxes checked? If so, uncheck it.

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    monique13 wrote:
    from what i have heard this is a common problem. at first my sound occassionally didnt work but now the sound icon in my tool bar at top of screen has gone and there are no settings to get it back. my sound has completely stopped working
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    1. Reset PRAM.  http://support.apple.com/kb/PH4405
    2. Reset SMC.     http://support.apple.com/kb/HT3964
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    Hopefully one of these steps should solve the problem.
    1. System Preference > Sound > Output > Internal Speakers
        Highlight  Internal Speakers / Headphones
        Make sure Mute is not enabled.
    2. Remove the headphone.
        If you see red light in the headphone port, plug the headphone
        in and out of the port 5 or 6 times to flip the microswitch inside.
        Sound output may be stuck in the digital mode.
    3. Reset SMC.     http://support.apple.com/kb/HT3964
        Choose the method for:
        "Resetting SMC on portables with a battery you should not remove on your own".
    4. Applications > Utilities > Audio MIDI Setup
        Audio Devices window
        Side Bar
        Click the Built-in Output.
        Under Mute any of the boxes checked? If so, uncheck it.

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    1. System Preference > Sound > Output > Internal Speakers
        Highlight  Internal Speakers
        Make sure that Mute is not enabled.
    2. Remove the headphone.
        If you see red light in the headphone port, plug the headphone
        in and out of the port 5 or 6 times to flip the microswitch inside.
        Sound output may be stuck in the digital mode.
    3. Reset PRAM.  http://support.apple.com/kb/PH4405
    4. Reset SMC.     http://support.apple.com/kb/HT3964
        Choose the method for:
        "Resetting SMC on portables with a battery you should not remove on your own".
    5. Applications > Utilities > Audio MIDI Setup
        Audio Devices window
        Side Bar
        Click the Built-in Output.
        Under Mute any of the boxes checked? If so, uncheck it.
    6. System Preferences > Sound> Sound Effects
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    Message was edited by: deddinty

  • When I use my remote to start a movie on iTV it starts a different movie on my MacBook, plus if I use the arrow up or down on my remote it adjusts the sound on my MacBook.  How do I stop this?

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    Well, I feel sheepish.  I found the answer.  Thank you Apple Community!!!

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