The the pop up for incoming calls "toaster" keeps dissapearing and i unable to answer the phones.

We have recently installed Lync and I constantly keep losing the "toaster" the pop-up for incoming calls. I can hear them though.  I do have dual monitors if that helps. What’s
causing it? IT hasn't been able to identify the problem.  I looked everywhere in settings and manuals to see how you can dissable, i am by excident this pop-up or inable it back.  cannot find anything on it.   Please provide possible scenarios. 
I cannot answer responce group calls or any calls for that matter as i use only head set and do not have physical phone.
thank you!

Please sign in with another Lync account to check if the same issue happens.
If other Lync users have the same issue, please try to uninstall Lync client and reinstall it. Delete the related cached file.
Lisa Zheng
TechNet Community Support

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