There is a problem with the printer or ink system.

Will not print. Turn it off then back on; will print one document, but not the last page. Try printing only the last page, but will not print. Will not print one page documents at all. Will not print more than one document without repeating this process.
First Error message: "There is a problem with the printer or ink system. Turn the printer off, then on. If you continue to get this message, contact HP." Out of warranty.
Tried this page: http://support.hp.com/us-en/document/c03081973
Which led me to this page: http://support.hp.com/us-en/document/c03262508
Now that the ink cartridges are removed as instructed, the carriage will not return to the center of the access area.

Hey @KennyBee51,
Thanks again for getting back to me regarding this issue.
I would have to agree that the HP Officejets Printhead system is defective. I would recommend at this time that you contact our Technical Support queue by phone to explore additional hardware options.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
It has been a pleasure working with you. I wish you luck going forward with this!
X-23
I work on behalf of HP
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HP Officejet Pro 8600+ "There is a problem with the printer or ink system..."

I have an HP Officejet Pro 8600+ that is coming up with an error message. This just happened out of the blue yesterday. The printer is just over a year old.
It says:
"There is a problem with the printer or ink system. Print head missing not detected incorectly installed or incompatable"
I have removed and reinstalled ink cartridges, the head, unplugged, cleaned, etc. etc.
HP Officejet Pro 8600+
Product Number CM750A
Serial Number {Content Removed}
Not under warranty
Please advise.
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Sorry that you are experiencing this problem. Here is a link that may assist you with the ink system.
http://goo.gl/BXDFf
It seems to be a bad print head, or it needs manually cleaned with lint free cloth and water. If these steps do not resolve the issue, contact HP Support (1800-474-6836).
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Re: HP Officejet Pro 8600+ "There is a problem with the printer or ink system..."

I've had mine for a year and a half. All new cartridges. Called HP - they said I probably need a new printer, of course.
I have an Office Depot guarantee that's still good and an HP warrenty that's good until 2017 - that's how paranoid I am about HP - but both want me to send the printer back. This will take weeks. I am so leery of HP Printers, I kept the box behind my couch since July, 2013!
What printer should I go for next? I noticed HP is not selling the 8600 anymore. I've bought printers EVERY TWO YEARS since 1999. Epson sucks, Brother sucks. HP ink is outrageously expensive. Any ideas?

Thanks for asking, Bob. Prepare for my screed: Saturday night, I was on the phone with an HP tech, Andre. After an HOUR, he told me he'd have to transfer me to another support team which he couldn't access because HP was updating. He said the update would take EIGHT hours. I called back to get another opinion, and that guy said only TWO hours for the update, call back at 9 a.m. EST. I called and was told SIX more hours to go, so Andre was correct. Andre said he would call me back at 6 p.m. EST. He did not call, but when I called HP and asked for a supervisor, he told me that Andre had called me at 12 p.m. Sunday afternoon. He lied. I have caller ID on my phone and on my TV. No call from Andre.
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Officejet pro 8600 plus Printer failure - there is a problem with the printer or ink system...

Arghhh! Like so many people on the forum I have today encountered this problem - it was working fine until it needed the magenta cartridge replaced. (I have replaced the other colours successfully over the last couple of weeks).
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Is your printer still in warranty - it should be if only six months old? You can check with HP's warranty tool here.
I would suggest you call HP, 1-800-HPINVENt if you are in North America. They should be able to either resolve the issue on the phone or send a replacement printer, it should be a lot faster than 30 days. When I have needed a warranty replacement it was generally a few days.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How did you fix this?
I replaced an HP printer recently for a new Photosmart 7520 after a complete ink container emptied into the printer.
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This question was solved.
View Solution.

Hi sandrafranks,
Thank you for your reply!
I believe this is a hardware related issue. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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OT

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