"There is a problem with the SIM card in your iPhone"
I'm getting this error when I try to activate my new iPhone 4 through iTunes:
"*There is a problem with the SIM card in your iPhone.*
To activate your iPhone with this account, you will need a new, unactivated SIM card. Please use the SIM card that was provided with your new iPhone. If you are using the new SIM card, and are unable to complete activation, you can go to an Apple Retail Store or an AT&T company owned retail store to request an unactivated SIM. If you would prefer to have a replacement SIM card sent to you via overnight mail, please call us at 1-800-MY-APPLE. We apologize for the inconvenience this has caused."
Now I've already been to AT&T and nothing they could do with the account settings would work, in fact they had never seen the issue before. They gave me a new SIM card and that did nothing as well. Finally they tried out a different SIM tray, and that still didn't work. I have a Genius Bar appointment at the Apple Store tomorrow, but I was wondering if anyone else has this problem. Do you think that the SIM reader inside the iPhone 4 is broken?
I solved a problem I had with activating my iPhone although the error message was different from yours.
I got the message "There is something wrong with your iPhone and it cannot be activated, please bring it to your nearest Apple service".
Via a Chinese forum I found out its the SIM card witch is the problem. If the serial number of the SIM has a "letter" in it it won't work. If only numbers it will work.
I now tried it with 2 SIM cards with letters and got the message over and over again. Than tried with my only numbers SIM card and it activated instantly.
Similar Messages
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What does it mean when it says there is a problem with the sim card?
What does it mean when it says there is a problem with the sim card?
Exactly that, there is a problem with the sim card.
The sim card is the little chip that links your iPad to the cellular providers network to get internet anywhere.
It may have moved in the tray and lost contact, it may have an actual issue, or it may be deactivated by your cellular service provider.
Contact them to have them look at it or your service and see if there is anything wrong with it. -
When I try to call, the call always failed.
From a different phone, call your cellular carrier. They need to get involved.
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There is a problem with the Outlook database. Your database could not be rebuilt. [-18000]
For home use, I recently changed from Windows PC to MacBook Air. I have an iPhone 4 which I synched without problem to the PC. Since I have used Outlook for years on Windows and trusted advisors assured me Microsoft Office on the Mac is the same as Microsoft Office on Windows, I decided to continue using Microsoft Office. Because I cannot get my Outlook calendar to sync reliably to iCal / iPhone and because I have found a small but meaningful number of features I use daily in Outlook Windows do not work on Outlook Mac, I have never been in so much pain!
The latest problem is Outlook does not complete startup. I get this error:
There is a problem with the Outlook database. To use the database, you must rebuild it using the Database Utility.
I run the utility but it never completes successfully.
Step 1 of 5: Scannning...
Step 2 of 5: Verifying...
Step 3 of 5: Copying records to new database...
Step 4 of 5: Recovering data...
Your database could not be rebuilt. [-18000]
I have found many articles about this problem but they all seem to assume that you can successfully start Outlook then you rebuild the database to fix data corruption in Outlook.
What if I Outlook never completes startup?Here are the steps that solved the Outlook data corruption problem.
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook/your-datab ase-could-not-be-rebuilt/5caff467-3ab2-464a-9fe6-00ad913b5f2e
The question was: Your database could not be rebuilt
The key is to create a new Outlook Identity, remove the database file, then copy your data records into the new identity and use the Outlook database utility to rebuild the database.
It's a wonderful feeling to see Outlook start up successfully after a few days of downtime! -
I appeared an update of ios 6.0 (IOS) gave OK and then once completed almost said failed and was restored completely normal good but after turning on the phone and restore it and he said OK and then di to follow a step says that does not read the sim and not let me do anything
I solved a problem I had with activating my iPhone although the error message was different from yours.
I got the message "There is something wrong with your iPhone and it cannot be activated, please bring it to your nearest Apple service".
Via a Chinese forum I found out its the SIM card witch is the problem. If the serial number of the SIM has a "letter" in it it won't work. If only numbers it will work.
I now tried it with 2 SIM cards with letters and got the message over and over again. Than tried with my only numbers SIM card and it activated instantly. -
Problems getting the sim card from my iPhone 5 to work in an unlocked iPhone 5c
It looks like if you purchased your iPhone 5c or 5s from the Apple store directly, IMEI ID's are not in the Verizon wireless database. You will need to call customer service and have them open a support ticket to have your IMEI added to their database. If the support rep doesn't know what you are talking about (chances are they don't, I spent hours on the phone only to get on the phone with Apple for them to tell me what the problem was) talk to a supervisor and explain the problem. Verizon you really need to get it together with your customer service. You have got to be tanking on NPS and custsat...
Day 3 an still not activated. Called VZW back and they still have not taken care of this issue. They told me to insert the sim card in repeatedly or take the phone back to apple. Then they called Apple while I was om the phone and then told me to get a new sim card. I went into the VZW store and was treated like crap where they told me that there is absolutely no one that can help me because the problem is apple sold me the wrong phone. Funny thing is both VZW and Apple on 2 separate con calls said that the phone should work and this is already the second phone apple reissued!!!
VZW your service sucks. The people in your stores are rude and I am so very disappointing to be a VZW customer. The phones that are up for renewal will not be renewed with Verizon wireless. -
The SIM card In my iPhone 5 has been giving me occasional messages that there has been a SIM Failure, there is NO SIM, or that there is an INVALID SIM. Until today, I was able to restart it with no problem and the SIM card would start up. This afternoon the NO SIM message came up and I cannot fix it. What is my next step? I am traveling in Canada now and it is not convenient to come back to the States just to get a SIM card.
Thanks,
LouHi,
Thanks for getting back to me. How can I initiate Verizon sending me a new SIM card? I will be here long enough to receive it if they can send it to me.
I have been trying to call Verizon Wireless, but they won’t take my call from my Skype account and I don’t have my phone.
Thanks again,
Lou -
I have two phones, one (4S) with Bell in Canada, the other (5, soon enough) with ATT in the US. Since I spend more time in Canada, I'd rather the 5 up there. Can I swap the sim cards? Neither phone is unlocked.
iphone 5 will use nanosim instead of microsim so that one won't work
you could check you with carrier to see if they will give you another sim though but I dunno if the ATT 5 will have the right data bands so you might not get LTE or w/e -
my iPhone 5 doesn't send any text messages or i messages and the problem isn't with the sim card as i tried it with another iPhone 5 and it worked fine.
OK. Thanks for sharing.
Have a nice day. -
Would someone be able to explain to me the following issue with Iphoto?
I ordered 8 same calendars for my soccer team and received them fine. Although a couple of pictures on it are a little off (out of focus). I need to order two more of the same calendars but when I go thru the process ireceive an error message saying:
"Unable to to assemble calendar" There is a problem with the photo with the file name "(Null)" The full resolution version of this photo either cannot be located or is corrupt. Please replace this photo or delete it from your calendar.
How can I fine this "corrupt" photo? How did it go thru with the first batch of calendars but won't go thru now?
Thank you for your help.Apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start
with Option #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT -
when registering my iphone on itunes the message - the sim card insertedin this iphone does not appear to be supported - can anyone shed some light on this and tell me a way around this problem? the phone itself is an english phone and tried to register with a spanish sim and that message appeard, so i tried with my iphone sim which is english and the same message appeared!
thanksIs the English sim from the original carrier as that is usually the message you get with a carrier locked phone.
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After updating to itunes 10 I now get an error message that says there is a problem with the windows installer package. I have tried all the things that others suggested but cannot download itunes at all now. Have I lost itunes forever?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?
Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
They might just be temporary holding charges which will disappear off your card within a few days or so.
If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I can not download quicktime 7.7.3 for windows vista. The error message says that there is a problem with the windows installer. Any clues?
The error message says that there is a problem with the windows installer.
What's the precise text of the message, please? (There's a few different ones I can think of that you might be getting.) -
There is a problem with the security certificate of the proxy server. Error code 18 and 38.
Hi All,
After several hours and a short night of sleep I'm out of ideas and hopefully someone here can help me trying to solve this one. First of all the situation:
Exchange 2013 on a remote location with a CA-certificate.
Outlook 2010 and 2013 on different locations, locally installed and on RDS.
When I open Outlook on my laptop all is fine, no errors, good sync, no problem. But when I open Outlook on our Remote Desktop Servers with Outlook 2013 I'm getting errors like "There is a problem with the security certificate of the proxy server. The
name on the security certificate is invalid or does not match the name of the site. Outlook is unable to connect to this server. (Error code 18)". Opening Outlook 2010 the message is the same, but the error code now is 38.
After this Outlook opens and is working, there's one more error though. After a while an security warning pops up with the message: "Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the
site's security certificate. * The security certificate was issued by a company you have not chosen to trust. View the certificate to determine whether you want to trust the certifying authority. * The security certificate is valid. * The name on the security
certificate is invalid or does not match the name of the site."
Strangest thing is, it is the certificate of my RDS! It isn't my valid en officially bought certificate from my mailserver. What's going on? I'm out of options, what I've tried so far (in random order):
- restarting mailserver and AD;
- restarting switches;
- restarting routers;
- restarting RDS, AD and all other servers;
- bypassed proxyserver for RDS;
- created a new profile;
- checked recently installed updates;
- checked certificate on mailserver;
- checked RDS on a different location, working fine.
Nothing helped, what can I do next? Please advice.
Regards.Found a thread that solves half my problem (https://social.technet.microsoft.com/Forums/office/en-US/70d18244-889a-4d95-ac3f-e234672a82b2/there-is-a-problem-with-the-proxy-servers-security-certificate-error-when-starting-outlook?forum=exchangesvrclients).
The first message can be suppressed by adding this to the Exchange config:
set-outlookprovider -Identity EXCH -CertprincipalName msstd:webmail.domain.tld
set-outlookprovider -Identity EXPR -CertprincipalName msstd:webmail.domain.tld
Giving the command get-outlookprovider, gives me empty information regarding the certprinipalname. Filled
this and after recreating the profile or deleting the ost-file I still have the second alert with the local certificate of my RDS.
Not completely where I want to be, any help regarding the second alert is greatly appreciated!
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