There was a problem communicating with the screenshot service, please try again later.

I've used browser lab for months without issues until late last month it keeps showing me this error:
There was a problem communicating with the screenshot service, please try again later.
I have to retry 3-5 times before I can get it to load the page.
I'm accessing browser lab through firefox 13.0.1 Mac OS X 10.7.4

Hi,
We've had some problems with some of the backend systems we use and have had some accounts get into bad states. Can you please try it again until you see the problem, then respond with:
The AdobeID you use to login to BrowserLab with (don't post your password).
The date, time, and timezone of when you saw this error message.
Thanks, that will let us dig into the logs, see what they tell us and look into your issue further.
Mark

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