There was a problem connecting to the printer. Make sure it's connected and try again

A test page prints ok. However when I come to print any document I get this message:
"There was a problem connecting to the printer. Make sure it's connected and try again"
I have uninstalled the printer and re-installed it and rebooted my computer. Still printing a tet page but won't print anything else.

Hi @davifels,
Welcome to the HP Forums!
I see that you are getting the error message, "there was a problem connecting to the printer. Make sure it's connected and try again." With your HP Envy 4500 printer running on Windows 8.1 (64-bit). I am sorry to hear this, but happy to help!
For further assistance, I will need the following information:
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. 
If the printer can print from NotePad.
In the meantime, please take a look through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8.
Hope this guide helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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