There was a problem reading this document (11)

I have a user that is attempting to apply a redaction but is getting this error.  I can find no solution on any forum thus far.  Is there a location where adobe error codes are listed?  Any assistance is appreciated.  Thanks.

More information about this issue can be found here:
https://forums.adobe.com/thread/1672655
A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
Then download each of the individual updates and run them sequentially. 
I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
Adobe Reader 11.0 - Multilingual (MUI) installer    AdbeRdr11000_mui_Std
Adobe Reader 11.0.01 update - Multilingual (MUI) installer    AdbeRdrUpd11001_MUI.msp
Adobe Reader 11.0.02 update - All languages    AdbeRdrSecUpd11002.msp
Adobe Reader 11.0.03 update - Multilingual (MUI) installer    AdbeRdrUpd11003_MUI.msp
Adobe Reader 11.0.04 update - Multilingual (MUI) installer    AdbeRdrUpd11004_MUI.msp
Adobe Reader 11.0.05 security update - All languages    AdbeRdrSecUpd11005.msp
Adobe Reader 11.0.06 update - Multilingual (MUI) installer    AdbeRdrUpd11006_MUI.msp
Adobe Reader 11.0.07 update - Multilingual (MUI) installer    AdbeRdrUpd11007_MUI.msp
Adobe Reader 11.0.08 security update - All languages    AdbeRdrSecUpd11008.msp

Similar Messages

  • RE: [Adobe Reader] when i open pdf file it open all the pages but some pages give error massage (there was error processing a page,there was a problem reading this document 110) but if i open this page which give me error with google chrome it's work ? i

    HelloThank's for your helpsI hope this document is helpfulBest Regards,
    Date: Sun, 22 Jun 2014 17:10:17 -0700
    From: [email protected]
    To: [email protected]
    Subject:  when i open pdf file it open all the pages but some pages give error massage (there was error processing a page,there was a problem reading this document 110) but if i open this page which give me error with google chrome it's work ? if you can help me th
        when i open pdf file it open all the pages but some pages give error massage (there was error processing a page,there was a problem reading this document 110) but if i open this page which give me error with google chrome it's work ? if you can help m
        created by Anoop9178 in Adobe Reader - View the full discussion
    Hi,
    Would it be possible for you to share the document?
    Regards,
    Anoop
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6485431#6485431
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    thank's for reply and your help
    i did the step's that you told me but  i still have the same problem
                                     i have the latest v.11.0.7
    i
    i disable the protected mode

  • There was an error processing a page. there was a problem reading this document (110)?

    hi
    my name is kapil and i am trying to open one (which is downloded) pdf document.which giving me an error as there was an error processing a page. there was a problem reading this document (110) for some page only. i am using acrobat reader x. is it any 3d setting or any thing else please give me an idea. i am waiting for replay as soon as possible...........
    your sincerely
    KAPIL TRIVEDI

    When I encountered an error "there was a problem reading this document 110" in Acrobat Pro 11 on 28.7 MB CS6 file, it indeed was very frustrating.
    I solved my problem, but since I don't know which step benefitted me, I've to enumerate all the steps I took:
    Read below:
    1.1. I could copy the file anywhere on the drive, but couldn't 'save as' from Acrobat Pro.
    1.2. No document security was applied of any sort on the file.
    1.3. Still in the first tab of the document properties, all details under advance section were empty. No 'PDF Version' 'location' 'file size' etc were populated. Nothing.
    1.4. I couldn't change and save anything in any of property dialogue. I could comment on the text, but as soon as I tried to save, it gave an error (some sort of 'File reading' error).
    1.5. When I tried to extract a page (I tried many), it gave 'reading error'.
    1.6. I didn't try 'splitting error'. Since I was 100% sure, it'll give me same reading error.
    1.7. I opened the file in Firefox and tried saving it as pdf from there. But no error, but no save either.
    1.8. I ran 'Remove Hidden Information' from protection panel without any errors.
    1.9. I tried 'sanitize document' from the same tab, but didn't succeed.
    1.10. Then (here I think the problem was resolved), from Document Processing panel, I did some commands. 1st, 'Export all images', successfully. Then 'Remove all links', it found 0.
    1.11. Then in 'print production' panel, I clicked/tried to open acrobat distiller. The same opened, did some processing. But I don't know if it did something in solving the problem or not.
    1.12. Although I think my problem was resolved till now, but the last step I did was 'Saved As' the file (from the file menu) as a .ps file. Though I've not yet reopened/used that ps file (to convert it into a pdf file again). But around here I wanted to close the file and it asked me whether I wanted to save the file, I said yes. And it saved the file correctly. And I checked that in properties dialogue, the missing information was populated too.
    1.13. Sorry for so lengthy instructions, but I had no choice.

  • There was a problem reading this document (117)

    Dear Designers
    I am facing a strange problem while doing test presentment in Adobe output designer. When i do a test presentment with my dat file which is meant for fax (^job newFax   -fform01F.MDF) , i see the pdf (consist of 2 pages ) but as soon as i scroll down to next page (Pg 2)  of my pdf ; it giving me a Adobe reader error pop up "There was a problem reading this document (117)" and when i click OK and comes to page 2 (i'm seeing the content of Pg2 curerntly) and scroll back to page 1 the data on page 2 goes blank. What could be the possible reason for  this ? I assume the flaw is on Adobe reader side , but please brighten me with the knowledge if there is some issue on dat file side.
    Any possible guidance or help would be highly appreciated
    thanks
    jaY

    Sorry, I do not quite understand what your problem is:
    you have a problem with signing in to the ExportPDF service ?
    you have a problem opening PDF files ?  If so, are these local or online documents?
    P.S. Reader XI and earlier will no longer support Document Cloud PDF services as of May 20; see https://forums.adobe.com/docs/DOC-5891

  • THE FAMOUS ERROR: There was a problem reading this document (15) - Thanks Adobe Engineering team

    As a result of this error, I cannot delete pages in a big PDF file I have of 1032 pages.
    The error, famous on the web and in Google, is:
    there was a problem reading this document (15)
    I hope I can find a solution for this, because I cannot delete the unnecessary pages inside the document which is driving me crazy.
    Adobe Acrobat X has a very poor quality testing. In fact I don't beleive Adobe test their products, I think they just program them, label them as the finished product, ASK FOR A HIGH PRICE, OF COURSE, and release them to the market creating a lot of nightmares and headaches to the customer.
    Adobe Acrobat X crashed several times when the files have flash content inside or formularies. The program, simply, is bad programmed with a very poor engineering inside.
    As soon I find an alternative for PDF, I will switch, I promise, in fact I don't promise it, I SWEAR IT.
    And if I dont find a solution for this I will put in my car a banner that says "DON'T BUY ADOBE ACROBAT, IS THE WORST PROGRAM YOU CAN FIND!"
    I'm loosing days and days of work, this is costing me problems and money.

    Yes, there is something wrong with the document. That is the defective programming the Adobe engineering team did. And please, allow me to explain you why it is defective. After you spend millions dollars in 950 engineers and 3100 beta testers, you can destroy Adobe Acrobat X easily just downloading a website rich in flash content. Some animated banners in the downloaded pages from the web, it's enough to destroy it.
    Just go to a website where you have animated banners, and press Shift+Crtl+O to download the pages...
    Save your PDF document and then try to work with it.
    If the document has a big size, let's say 1000 pages approximately, and many of them have flash content... Adobe Acrobat X crash automatically just moving from one page to another.
    As simple as that.
    Is the most unstable program I've seen in all my life. And please, don't tell me it's my machine, because I've tested it in other computers. The same!
    But there is more! yes
    Forms fields also destroy Acrobat X
    In a big PDF file having several pages inside with forms, just go to Tools, Forms and Edit, then in the list of pages try to delete the forms fields selecting them and pressing the Del key... crasshhhh Acrobat X die.
    What kind of betatesters you chose to test your products? For sure are people that are working with light documents of 5... 10 pages and no more.
    For sure are not people working extensively with Adobe Acrobat, as I do.
    And what happens when Acrobat X crash miserably time after time? that the Error 15 comes, because the file becomes corrupted.
    This is not serious.
    Is this the kind of performance and stability that Acrobat provide to the customers? having the risk to lose important documents and data, due how unstable is the program?
    You can tell me you hired NASA personnel to do this program, but customers need results, and crashing the program just pressing one key is not serious.
    And talking about complains I don't want to remember the last update of the Acrobat 9 !!!
    And you know what? a simple tool as NitroPDF don't crash!
    Sadly NitroPDF is not an option for me, because I embed videos in the PDF documents and NitroPDF don't allow me that.
    I am using Adobe Acrobat X because sadly I don't find another alternative, the day I find it, I'll switch for sure.
    Or perhaps we can get a miracle, and your programmers could focus in what is IMPORTANT: STABILITY AND PERFORMANCE.

  • Error message: There was an error processing a page. There was a problem reading this document (110)

    I opened a pdf document in Adobe Reader X. When I attempted to scroll through the pages the following error message appeared, “There was an error processing a page. There was a problem reading the document (110). After an Internet search to try to find the reason for the error and a solution, I came across a site that suggested it was an issue regarding the fonts of the document. I then reopened the document and went into the document’s font properties (FILE – PROPERTIES – FONTS tab). There I noticed that the “Gathering font information” stopped at 2% which, of course, I took to mean that Adobe Reader X was having a difficult time in loading the font’s information. Another site suggested opening the document in the pdf reader, Foxit. So I did, and the document loaded properly with no error messages. I was still curious as to why the document did not load entirely in Adobe Reader X and if the same problem would occur using a different reader. I then downloaded the pdf reader, Nitro Reader 2. I opened the same document and initially received the following message, “The requested page number is invalid and does not exist in this document.” I closed the message and proceeded to scroll through the document. As I scrolled, the following message appeared, “This file was damaged (corrupted) and has been repaired.” I thought, “Wonderful!” I then chose <FILE – SAVE AS – PDF DOCUMENT> and saved the “repaired” document under a new name. When I opened the “repaired” document with Adobe Reader X, behold, the document opened entirely with no error message. I was curious, so I went into the document’s font properties and noticed, this time around, that the “Gathering font information” loaded to 100%. Nitro Reader 2 detected the error and fixed it. Now I’m left to wonder…why wasn’t Adobe Reader X able to do the same? I hope this post helps others who are experiencing the same issue.

    When I encountered an error "there was a problem reading this document 110" in Acrobat Pro 11 on 28.7 MB CS6 file, it indeed was very frustrating.
    I solved my problem, but since I don't know which step benefitted me, I've to enumerate all the steps I took:
    Read below:
    1.1. I could copy the file anywhere on the drive, but couldn't 'save as' from Acrobat Pro.
    1.2. No document security was applied of any sort on the file.
    1.3. Still in the first tab of the document properties, all details under advance section were empty. No 'PDF Version' 'location' 'file size' etc were populated. Nothing.
    1.4. I couldn't change and save anything in any of property dialogue. I could comment on the text, but as soon as I tried to save, it gave an error (some sort of 'File reading' error).
    1.5. When I tried to extract a page (I tried many), it gave 'reading error'.
    1.6. I didn't try 'splitting error'. Since I was 100% sure, it'll give me same reading error.
    1.7. I opened the file in Firefox and tried saving it as pdf from there. But no error, but no save either.
    1.8. I ran 'Remove Hidden Information' from protection panel without any errors.
    1.9. I tried 'sanitize document' from the same tab, but didn't succeed.
    1.10. Then (here I think the problem was resolved), from Document Processing panel, I did some commands. 1st, 'Export all images', successfully. Then 'Remove all links', it found 0.
    1.11. Then in 'print production' panel, I clicked/tried to open acrobat distiller. The same opened, did some processing. But I don't know if it did something in solving the problem or not.
    1.12. Although I think my problem was resolved till now, but the last step I did was 'Saved As' the file (from the file menu) as a .ps file. Though I've not yet reopened/used that ps file (to convert it into a pdf file again). But around here I wanted to close the file and it asked me whether I wanted to save the file, I said yes. And it saved the file correctly. And I checked that in properties dialogue, the missing information was populated too.
    1.13. Sorry for so lengthy instructions, but I had no choice.

  • When i open pdf file it open all the pages but some pages give error massage (there was error processing a page,there was a problem reading this document 110) but if i open this page which give me error with google chrome it's work ? if you can help me th

    when i open pdf file it open all the pages but some pages give error massage (there was error processing a page,there was a problem reading this document 110) but if i open this page which give me error with google chrome it's work ?
    if you can help me thank's
    [email address removed by host]

    thank's for reply and your help
    i did the step's that you told me but  i still have the same problem
                                     i have the latest v.11.0.7
    i
    i disable the protected mode

  • Error:There was an error processing a page. There was a problem reading this document (129)

    System: Windows 7 64-bit
    Adobe Acrobat Pro X
    Client received a pdf file and gets this message when try to open it.
    I test it on my PC which is using Acrobat standard (same system) and gets the same error. Did some research on Internet and this message with the code 129 is rare.
    Please help and thanks in advance.
    Feng

    Thanks Guys.
    The file she was trying to open was created by herself days ago, I asked client to open previous file version and she can open it.
    So that means the conclusion you guys made is correct.
    But she is getting another error message when sha trys to save a different file:
    "The dicunent could not be saved. There was a problem reading this document (14) "
    Any ideas?
    Thanks

  • Problem with saving a pdf file to computer. Continually get an error message " This document could not be saved. There was a problem reading this document (21).

    Need advice on a saving file issue. I'm having problem with saving a .pdf file to computer. Continually get an error message " This document could not be saved. There was a problem reading this document (21). This is new as this error message just recently started to pop-up.

    More information about this issue can be found here:
    https://forums.adobe.com/thread/1672655
    A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
    Then download each of the individual updates and run them sequentially. 
    I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
    You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
    http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
    Adobe Reader 11.0 - Multilingual (MUI) installer    AdbeRdr11000_mui_Std
    Adobe Reader 11.0.01 update - Multilingual (MUI) installer    AdbeRdrUpd11001_MUI.msp
    Adobe Reader 11.0.02 update - All languages    AdbeRdrSecUpd11002.msp
    Adobe Reader 11.0.03 update - Multilingual (MUI) installer    AdbeRdrUpd11003_MUI.msp
    Adobe Reader 11.0.04 update - Multilingual (MUI) installer    AdbeRdrUpd11004_MUI.msp
    Adobe Reader 11.0.05 security update - All languages    AdbeRdrSecUpd11005.msp
    Adobe Reader 11.0.06 update - Multilingual (MUI) installer    AdbeRdrUpd11006_MUI.msp
    Adobe Reader 11.0.07 update - Multilingual (MUI) installer    AdbeRdrUpd11007_MUI.msp
    Adobe Reader 11.0.08 security update - All languages    AdbeRdrSecUpd11008.msp

  • There was a problem reading this document (109) on Japanese PC

    We have an app written with Delphi 2006 and using Rave Reports to generate PDFs.  A Japanese user of our software cannot open the PDFs (with Acrobat reader) our software produces when they run our software on a Japanese version of Windows (probably Win7). I have the same problem if I try to open the same PDF (which they have sent us) with Acrobat reader on an English-language Win XP machine :
    There was an error processing a page. There was a problem reading this document (109)..
    Ctrl-OK produces "object label badly formatted"
    PDF files produced on English installations of our software read fine on our PCs and on the Japanese user's PC
    Does anyone have any idea where this error is coming from?
    Thanks,
    Ross

    Hi Pat,
    Thanks for looking at this.
    Yes, there are almost certainly Japanese characters.  If you look at the second (readable) version I sent you can see where part of the date has been rendered incorrectly - this is because they have their regional settings arranged so that the Japanese year character is used, and the version of Delphi we use doesn't support those multibyte characters.
    It seems unreasonable for Acrobat Reader to choke on this however. 
    Here'a binary dump of the relevant part of the file

  • Error message "There was an error processing the page.there was a problem reading this document(109)

    Getting an error message when viewing the pdf report by using Adobe reader "There was an error processing the page.there was a problem reading this document(109)"

    Hi,
    We are using Active reports tool to generate the PDF document, And the
    server is Windows 2003, and it is online document which generates
    dynamically
    We are facing the below error message when we try to generate, and my
    local machine having Adobe Reader 7.0
    Please find the screen shot below for the error message, Thank you for you
    help in advance.
    Thanks and Regards
    Inayath Nalgar

  • Issue when scrolling a pdf - There was a problem reading this document (135)

    This is when the PDF is created and rendered/previewed from Acrobat Reader and the issue is there for latest acrobat version too.
    When you open the PDF in Acrobat Reader and then when you scroll it and if you have more that one page in the PDF, it gives an error saying "There was a problem reading this document (135)".
    Is this a known issue in Acobat? Any resolution? Reinstalling acrobat version didn't help.
    Thank you in advance...!
    /Manu

    It's hard to tell for me as they are files such bank statement or other document from websites...how can i know?
    Thanks,
    Date: Wed, 9 May 2012 01:29:45 -0600
    From: [email protected]
    To: [email protected]
    Subject: Issue when scrolling a pdf - There was a problem reading this document (135)
        Re: Issue when scrolling a pdf - There was a problem reading this document (135)
        created by Nikhil.Gupta in Adobe Reader - View the full discussion
    Hi Manulak_Tech,
    As you are able to view PDF I had provided, the issue seems to be PDF specific.
    So when you scroll the PDF and reach to a page where Adobe Reader cannot read it, the error comes. I am sure the problem lies the way PDF was created. Can you describe how the PDF was created?
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4390058#4390058
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4390058#4390058. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Adobe Reader by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Message - There was a problem reading this document (57)

    Anyone else have this problem?
    Purchased version of Windows 32 bit version of Acrobat XI update will not install properly or work.
    First error info message is as per title after initial red screen which only appears once.
    Second error info message is verify operation failed.
    2 downloads, 3 installs and 2 repairs produce same result.
    Adobe Australia called three times on 1800614863 but only automated selections 322323 made and transfer promised.
    First call at 0901 local time.
    All calls placed on hold first two timed out.
    31 minutes into third call got an answer from a man in India.
    In answer to my question:
    Are you receiving reports of problems installing purchased upgrade versions of Acrobat XI Pro?
    The answer was No.
    He took details of messages and offered to help but I declined.
    I have purchased and used all Acrobat Pro upgrades since 6.
    Complete installation attempted.
    Being done on a clean install of Windows XP SP3 on an OQO02 with only other program installed Office 2007 SBE.
    Message was edited by: OQOroger to reflect inability to connect  to seller Adobe Australia. Also Adobe site can't stay on Australia but reverts to USA. Full price of $A282 paid. USA purchasers only pay $US199 ($A191.57 at present exchange rates.) Credit card account already debited for purchase made yesterday. Subject line corrected 'as' changed to 'was'.
    Message was edited by: OQOroger Corrected the price paid and currency conversion amount to show extra paid by Australians for 'local' support (from India). Added 'Message -' to title to make it less cryptic.
    Message was edited by: OQOroger  Typical setup installation results in same problems except
    'There was a problem reading this document (57)'
    window does not appear.
    First window displaying and asking for acceptance of license conditions has no bottom section when first displayed so there is no way to accept these conditions except to close this window (confirm window appears) and launch program again when bottom panel is displayed.

    Despite my advice of some of the many faults I have experienced with Acrobat XI Pro, Adobe support has never asked me to provide a 'Systems Report' which is available under the 'Help' tab.
    This report indicates:
    'Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:44 PM'
    So if anyone has a working version other than 379 please let me know.
    Complete 'Systems Report' is in a window named 'System Information' as is set ot below.
    From first window
    Adobe Acrobat Pro
    menu
    Help/Online Support/Generate System Report
    returns window
    System Information
    with 2 parts
    'System Parameters' and 'Installed Plug-ins'
    first part details:
    System Parameters
    Account Detail:
       User Rights: Admin
       User Account Control: Undefined
       Process Integrity: Undefined
       Profile Type: None
    Acrobat Detail:
       Sandboxing: Off
       Captive Reader: No
       Multi-Reader on Desktop Support: Off
    Available Physical Memory: 530036 KB
    Available Virtual Memory: 1993360 KB
    BIOS Version: OQO    - fe60019
    Default Browser:
    Default Mail: Microsoft Office Outlook
        mapi32.dll
        Version: 1.0.2536.0 (XPClient.010817-1148)
    Display Detail:
       Screen Width: 800
       Screen Height: 480
       Number of Monitors: 1
       Number of Mouse Buttons: 8
       Has Mouse Wheel: Yes
       Has Pen Windows: No
       Double Byte Character Set: No
       Has Input Method Editor: Yes
       Inside Screen Reader: No
    Graphics Card: VIA/S3G UniChrome Pro II IGP
        Version: 6.14.10.385
        Check: Not Supported
    Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:44 PM
    Locale: English (Australia)
    Monitor:
        Name: VIA/S3G UniChrome Pro II IGP
        Resolution: 800 x 480 x 60
        Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows XP Professional
    OS Version: 5.1.2600  Service Pack 3
    Page File Space: 2203236 KB
    Processor: x86 Family 6 Model 10 Stepping 9  CentaurHauls  ~1496  Mhz
    Session Detail:
       Boot Type: Normal
       Is Shutting Down: No
       Network: Available
       Inside Citrix: No
       Inside VMWare: No
       Remote Session: No
       Remote Control: No
    System Name: YOUR-1561454D88
    Temporary Directory: C:\DOCUME~1\OQOuser\LOCALS~1\Temp\
    Time Zone: Pacific Standard Time
    Total Physical Memory: 911792 KB
    Total Virtual Memory: 2097024 KB
    User Name: OQOuser
    Windows Detail:
       Tablet PC: No
       Starter Edition: No
       Media Center Edition: No
       Slow Machine: No
    Windows Directory: C:\WINDOWS
    Installed Plug-ins
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Accessibility.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:52 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\AcroForm.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Annots.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\DigSig.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\EScript.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:52 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\IA32.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:52 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\PPKLite.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 8:43:54 PM
    I can easily see 2 matters which an inexperienced support desk staff member could home in on.
    Acrobat XI Pro system requirements include
    1024x768 screen resolution and
    Internet Explorer 7, 8, 9, or 10; Firefox Extended Support Release; Chrome
    Well my OQO report above includes
    Display Detail:
       Screen Width: 800
       Screen Height: 480
    and leaves blank
    Default Browser:
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       User Account Control: Undefined
       Process Integrity: Undefined
       Profile Type: None
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       Captive Reader: No
       Multi-Reader on Desktop Support: Off
    Available Physical Memory: 614280 KB
    Available Virtual Memory: 1988144 KB
    BIOS Version: OQO    - fe60019
    Default Browser:
    Default Mail: Outlook Express
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       Screen Width: 1280
       Screen Height: 1024
       Number of Monitors: 1
       Number of Mouse Buttons: 8
       Has Mouse Wheel: Yes
       Has Pen Windows: No
       Double Byte Character Set: No
       Has Input Method Editor: Yes
       Inside Screen Reader: No
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        Check: Not Supported
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        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 20:43:44
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        Creation Date: 2012/04/04
        Creation Time: 16:53:54
    Locale: English (United Kingdom)
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        Resolution: 1280 x 1024 x 60
        Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows XP Professional
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    Processor: x86 Family 6 Model 13 Stepping 0  CentaurHauls  ~1496  Mhz
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       Is Shutting Down: No
       Network: Available
       Inside Citrix: No
       Inside VMWare: No
       Remote Session: No
       Remote Control: No
    System Name: OKETT143
    Temporary Directory: C:\DOCUME~1\oqo\LOCALS~1\Temp\
    Time Zone: AUS Eastern Standard Time
    Total Physical Memory: 911792 KB
    Total Virtual Memory: 2097024 KB
    User Name: oqo
    Windows Detail:
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       Starter Edition: No
       Media Center Edition: No
       Slow Machine: No
    Windows Directory: C:\WINDOWS
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        Version: 11.0.0.379
        Creation Date: 2012/09/23
        Creation Time: 20:43:52
    C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
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        Creation Date: 2012/09/23
        Creation Time: 20:43:54
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    15 Dec 2012 1409 local time.
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    Notes from Customer
    Friday, December 14, 2012 7:07:57 PM PST
    System reports at #12 on http://forums.adobe.com/message/4862987#4862987 
    Alert- although ordered in Australia from Australian site and paid in Australian dollars by MasterCard, Adobe chose without warning to process this payment through an overseas account incurring an extra foreign transaction charge for me.
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