They said they refunded, yet I still haven't got the money on my account?

A while ago (about 2 hours) a man on chat said he had refunded my money, as I bought something I didn't authorise, although I don't have the money on my account, even though he said he had. Please help! :) all the best, and a very happy new year to you all. Xx

We are fellow users here on these forums.
Did he say where it had been refunded to e.g. your iTunes account or was the purchase made on a credit card and it's been refunded to that ? And have you tried logging out of your account and then back in to see if it then shows on your account ? If it hasn't appeared within, say, 24 hours, then you could try contacting iTunes Support again, referring to your case number (if you have one) and/or the conversation

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For iTunes: Apple - Support - iTunes.

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They said they refunded, yet I still haven't got the money on my account?

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