They switched me to Skype Premuim, can't make call...

OK, here goes.
I've had a Skype Unlimited World subscription for several years, a recurring $9.99/monthly payment. About a week ago I tried to make a call on my mobile and got the message saying 'Skype Premuim doesn't allow calls to phones, that I would need to buy Skype credit', etc....
Hmmm...what the heck is going on?
i checked my emails to see if a late May 'Your purchase has been delivered' mail had come in, and no, it hadn't. Hmmm...more wondering about what's going on. I did not receive any messages informing me of changes to my subscription, changes to Skype or changes to Skype Premium. i went to my account page at Skype to see that Skype Premium was active, but that $0.00 had been charged in late May. Hmmm....what's up with that?
I did read the 'Skype Premium' is changing, group video calls are free', whatever, but it still was not clear about being able make calls to phones, and that's all I've ever needed of Skype for the past couple years. i want to continue having what I had. And I have no interest in group videos call anyway.
What to do? There is no one to call and talk with, but I did have a 'chat session' with a support rep (automated?) who was not able to quite understand my concerns. it ended with the chat rep telling me I'd have Skype Premuim for free until next January. I did tell the chat rep that I just wanted to be able to make calls, that group video was of no interest to me, and she (chat rep had a female name) told me everything was fine, that i would be able to make calls as I had been doing for a few years now.
OK, I'm back on, right? At least that's what my thinking was. So yesterday i tried to make calls, and much to my dismay, there was the same message...'Skype Premuim doesn't allow calls to phones, you will need to buy Skype credit'....AARGH.
So that's it? You can not make calls to phones with Skype Premuim? Or you can, but Skype is having issued sorting it out? Would someone here be able to clarify?
I don't see any use for me of a Skype Premium account if I can't make calls to phones.
I see the world subscription is now $13.99 a month. I would have just preferred they tell me the subscription price was increasing, instead of having to go through this whole mess to find out things have changed. Certainly they should send messages to inform customers that changes have been made instead of having to dig around and find out on their own.

Hello,
Your account shows that you are calling a cellphone in Australia. Calls to cellphones in Australia are not covered by your Subscription. Details here;
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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