Thinkpad W520/T61p Bad experience

I am sharing this story in retrospect of the events.  I posted this on a popular tech blog on a thread discussing bad experience with different computer companies and I decided why not post it here as well.  I am still grieving over my dead T61p as it still is prominently placed on my desk even after it has been dead for a few months.  I loved it more than my current computer, don’t get me wrong I like my W520 and it destroys it spec wise but for some reason I like the T61p the best.    
So, a few months ago my Thinkpad T61p's graphics card died thus making my computer useless.  The funny thing is that 4 months prior my card had been found to be a defect from the nVidia defective cards and was replaced for no cost, and they even cleaned and repaired minor wear and tear things. I was ecstatic when I got it back and it was running better than ever and looked as good as it did brand new.  But then 4 months later, while coming to an end of an architectural college project my graphics card died. Same as before (BIOS beeps indicating that there was a graphics card issue).
 I called and got a response that my computer was out of warranty and it sucks to suck.  Finally after the 4th or 5th time I finally got someone that was kind enough to try and help.  She was very helpful and found out that there is a 3 month warranty on replaced parts and she was sorry that she could not help me out since I was ONE month over it.
Saddened and distraught, I started looking for new computers since the replacement cost a lot an might as well get a new machine since there was the risk that the new graphics card might die as well.  So, when looking into computers, I have always liked the sturdy build of Thinkpads and minus the graphics card issue (which I marked as an nVidia issue) my computer had been fantastic, much better than my peer’s computers.  So I decided to give Lenovo another shot and get a W520.  I was excited to renew my trust in Lenovo.
This was quickly brought to an end as I eagerly awaited my machine.  I needed it as I had a college project to complete and I hated borrowing computers and having to have my files float on different USBs. I was watching the shipping and all of a sudden it goes from Kentucky to North Carolina.  This confused me as I am in Nebraska.  Then the next day, it is UPS has it marked as out for delivery.  I thought that there was an error in location and waited for it to be delivered. There was no error in location and it was delivered and signed by Jon Doe in North Carolina.  I was baffled. I called Lenovo and the guy was not helpful at all.  I then called again right after hanging up because I needed an answer as to what was going on.  The person told me that it was Lenovo's warehouse and they were holding it.  I got no answer as to why.  But the person told me that it was going to ship out to me the next day.  Three days later and still in NC, and I call again.  I get the same answer that it will be shipping soon.  A few more days later, I finally get someone nice and she gave me the new tracking number over the phone.  It finally moved from NC to Nebraska, slowly.  It must have been on the Pony Express.  I called to see if it could be sped up but to no avail. 
So, over a week after it should have arrived I finally obtained my computer.  It was aggravating since every day without it was one I couldn't work fully on my project.  I tried contacting higher up customer service but got nothing and gave up just glad to have my computer.  I have referred many people to purchace Thinkpads.  My entire large family owns a Lenovo variant because of me. And I'm still a little bitter about the whole issue.  Being the computer savvy person people come to me for advice and now I'm beginning to refer people to other brands as options for them to buy.          

I don't really understand the complaint in this thread.  Is the main complaint shipment tracking?  If so, see UPS.  Yes, their system isn't the best.  One of the reasons is that it literally makes up progress based on what should happen, not what is actually happening.  Sounds like some of that was at work here.
Because of the title, I thought you were going to compare the T61p to the W520 but that doesn't seem to be the case.  If it's just a shipping thread, meh.  Get over it.  Trying to track a package will drive you mad.  Just be glad it didn't come USPS.
If your real beef is that you lost money due to the delay, sorry man but the best way to lay your hands on a machine in an emergency situation like that is to buy at retail in your geo.  Or rent something until your ship comes in.  Rolling the dice on a CTO is a crap shoot.

Similar Messages

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    Solved!
    Go to Solution.

    'afternoon...
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    edit: clarification.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
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    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Best Buy Smash Preorder Bad Experience

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    Hi Vote4link,
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    I’d like to ensure your feedback is seen by leadership at the store, so if willing, please send me a private message and include either your BestBuy.com order number, or the Customer Service PIN located on the bottom of your in-store pre-order receipt. You can send me a private message by clicking the link in my signature.
    Thanks for sharing your concerns with us and despite the circumstances, I hope you’ve been enjoying Super Smash Bros.
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Bad experience with Verizon Fios Internet and Customer Service

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  • Thinkpad W520 Win7 Bluetooth device not recognized by Windows 7

    Hello all,
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    Solved!
    Go to Solution.

    I figured it out. It's laughably easy. Download the keyboard hotkey drivers and install them. It'll allow you to use the Functions at the top of your keyboard, then after you restart, hit Fn+F5 and you'll get a menu to enable Bluetooth on the OS, then Win7 should detect and install the drivers for it, or you can download the ones from Lenovo's site.

  • Wifi scans but fails to connect on Thinkpad W520

    Running Network Manager on a Lenovo Thinkpad W520 and able to scan but unable to connect to wifi.  Wifi works fine in dualboot on Windows, and ethernet works fine in both.
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    Welcome to the forums - and thanks for a great initial post, all the needed information seems to be here.
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    Last edited by Trilby (2014-12-22 12:52:13)

  • ThinkPad W520: Parts Wrongly Listed in and/or Missing from Lenovo Order Status Page

    I ordered a configured ThinkPad W520 off Lenovo.com for USD1500 yesterday.  Later when I went back to check my order status, to my surprise some parts were either shown up incorrectly or simply missing.
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    Parts missing from Lenovo Order Status page:
    UltraNav with TrackPoint & touchpad
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    Thank you very much!
    [B][U]The ThinkPad W520 I've order: [/U][/B]
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    ThinkPad W520 - 1 Yr Depot Topseller Warranty
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    Integrated mobile broadband: Integrated Mobile Broadband - Upgradable
    Language pack: Language Pack US English
    [B][U]ThinkPad W520 shown under Lenovo Order Status:[/U][/B]
    4270CT       CONFIGURED SYSTEM
    0A68541       SBB ICI7-2720QM                        
    27R1799       VBB PC DOS LICENSE                        
    39T7676       SBB DOS 2000 FLYER - NO                        
    0A68535       SBB 15.6FHD ([B][COLOR="Red"]1900 X 1080[/COLOR][/B]) LED                        
    0A68894       SBB NVQ2000M GR                        
    45M4572       VBB 4GBPC3-10600DDR3 1333SODMM                        
    45M4839       SBB KEYBOARDUS ENGLISH                        
    0A68527       VBB NO FINGERPRINT READER                        
    0A68558       SBB 720P HD CAM INT MICR                        
    0A69620       SBB I RAID-NOT EN                        
    0A68552       SBB 320GB HDD7200RPM                        
    0A71939       SBB DVDRECORDABLE                        
    0A68529       VBB ECS+4IN1CR                        
    45M4816       SBB 9CELLLI-ION BATTERY                        
    0A68904       SBB CPNAMLC+ 170W AC AD                        
    0A68261       SBB BLUETOOTH 3.0                        
    45M4804       SBB IN.CENT.ULTIMATE-N 6300                        
    44C7950       SBB INT WRLSSWDAREANTWRK UPGR                        
    0A68564       SBB LANG PCK US E

    you are right, this is very silly! ")
    W520 4270CTO i7-2820QM Quadro2000M 1920x1080 Display 16GB RAM 2x240GB Intel 510 SSDs (RAID 0) - BIOS 1.42 - PCMark7:4,568
    Samsung Series 9 15-inch NP900X4C-A03US - PCMark7: 4674

  • ThinkPad W520 Docking Station

    Hey, everyone. My ThinkPad W520 should be arriving here tomorrow, and along with it, I ordered the ThinkPad Mini Dock Plus Series 3 - 170W. Currently, I have two monitors, one running at a resolution of 2048x1152, and the other one running at 1680x1050. I'm just now seeing that the limitation for the DVI ports is 1920x1080, so I'm guessing that won't work to hook these up. 
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    Regards,
    Jin Li
    May this year, be the year of 'DO'!
    I am a volunteer, and not a paid staff of Lenovo or Microsoft

  • Thinkpad W520 with Minidock+ Series 3 - Dual monitors and USB fail sporadical​ly

    Hello there,
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    Thanks so much.
    Solved!
    Go to Solution.

    If system update isn't finding anything, and the system works just fine on its own, it could potentially be a faulty Dock.
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  • Thinkpad W520 WEI processor sub-score only 4.6

    Thinkpad W520 WEI processor sub-score only 4.6
    Running a Core i7-2720QM CPU @ 2.20GHz with the latest BIOS - v1.33, power set to maximum turbo.
    Any thoughts?
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    Memory (RAM) 12.0 GB             7.1
    Graphics Intel(R) HD Graphics Family      6.7
    Gaming graphics 1696 MB Total available graphics memory          6.7
    Primary hard disk 40GB Free (119GB Total)         7.9
    Solved!
    Go to Solution.

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    Michael
    W520 (4270 CTO), which replaced a W500 (4062-27U), which replaced a T42P, which replaced an A21P...

  • [CLOSED] Thinkpad W520 graphics issue

    I'm trying to install X on my thinkpad W520 and I can't get it to work. I've tried the nouveau and nvidia drivers (with all the necessary reboots) and nvidia-beta from the AUR with no success. When trying to start X, I get an error that says no screen and it fails.
    Vesa almost work. I get a screen, but the screen is shifted up so I can't see the top and there is a black bar along the bottom.
    The graphics card is a NVIDIA Quadro 1000M Graphics. Any ideas?
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     Moderator edit by bananaman: Masked serial number to prevent misuse.

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