Third Gen ipod won't work or restore

My friend has an old ipod with the click wheel. I think it's third generation. He hasn't been able to turn it on, and when it is connected to the computer it isn't recognized in Itunes. A couple times, a message popped up that said it needed to be restored because it's corrupted, but we can't get the window to stay up to even restore it. We've also tried resetting it, but that won't work. The computers have the newest version of itunes. We've run diagnostics, but the ipod connection always fails. The ipod won't update or play music. An the apple icon appears, and then a folder icon pops up that says to go to support. If anyone has any ideas, please let me know. He doesn't have Apple Care.

I am having the same problem.
So you're saying the problem is with the USB?
If I go to the Apple Store they will have this "USB/Firewire" cable.
Thanks for your help!

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