This is total B.S. I need to talk to a person and they send me to a forum. Got a new laptop. Had to reinstall CS3. In the middle of it I was asked to insert the Contribute 4 CD. I don't have that CD (I don't think I ever did; I think I downloaded Contribu

How does one talk to a person at Adobe Support?

You are right: there is no option to chat or phone contact, possibly because your version is no longer supported.
Try "cheating" and start the contact dialog with Creative Cloud; you will end up at http://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_downloadin g-installing_stillNeedHelp which will give you chat and phone options.

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I bought a movie on iTunes and when it loads up I can only play the bonus features and not the actual film. The title screen is also glitched and merges with the scene selection. I don't think it downloaded properly. what can I do?

I bought a movie on iTunes and when it loads up I can only play the bonus features and not the actual film. The title screen is also glitched and merges with the scene selection. I don't think it downloaded properly. what can I do?

It happens sometimes. Delete the current copies, don't hide from iTunes in the cloud if prompted, close iTunes, reopen, download from iTunes Store > Quicklinks > Purchased > Music > Not on this computer.
While downloading click the download icon at the top right and uncheck Enable simultaneous downloads. You may find it more reliable that way.
tt2

I've got a new laptop. How do I sync the music and videos from my iPhone back to the laptop?

There's no data on my new computer. How do I transfer all my iPhone data to the computer?

Wafir wrote:
Well I have lost the old data. ..
That's a shame... it has always been prudent and recommended to create and maintain Backups.
However...
See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991

TS3212 I just installed iTunes (from the apple site) on to my new laptop. When I click on the icon to open I get a pop up that says "The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes". Now what do I do and ho

I just installed iTunes on my new laptop. When I click on the desktop icon I receive a pop up that says "The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes". I have no idea what this means or what to do about it. I can't even find a file on my computer like the one referred to in the pop up. I am currently considering keeping my old laptop if it is the only way for me to continue to access iTunes. What should I do to fix this?

What version of iTunes are you using? An .itl file is something that Windows uses, or very old versions of iTunes on Mac. The library file on Macs is now .xml and has been since late iTunes 4.
Is iTunes running ok without any problems after you OK that message? If it is, then you may be able to ignore it if you can't account for why you're getting it. But make sure you take backups in case something happens in the future.

I had to restart my computer and was asked to upgrade to 6.0.2. I now have no past history or old bookmarks. I needed the history and bookmarks for a project I was working on and now they are gone. I'm #?*! pissed. How do I get them back?

I restarted my computer. After it rebooted I was asked to update firefox I did and it updated to 3.0 or something and it said update complete but it is out of date would you like to update to 6.0.2. I did and it updated again. When I got back online, I had no history or old bookmarks. History and bookmarks are there in the toolbar but when I click on them there is nothing from past history and no past bookmarks. I need them back

Hey hey Christ1
I think we are getting closer to this thing being solved...
The Update --
I have all my Mail in One of my accounts (work)....but not all the Mail in the other account (aka my Music account).....
Both I've set up again..using your advice...and changed both now to IMAP..
Originally after refreshing my laptop, when I set up Thunderbird....I used the POP settings.....and that's when I messed it up.....
but using IMAP now....I've gotten more of my old emails .....in my INBOX.....not all.....but most....YIPPIE
My SENT emails....in my Music account.....have all disappeared.......I've looked in both sent folders...in POP...and IMAP....and nothing is there...
However my sent folder of my work account...I have SOME of the sent emails...
Address books....Collected and Personal folders.....I have NO Email Addresses at all.
Sooo now even though I am getting confident we will solve it.....I still have 4 accounts....aka...2 Work (POP and IMAP).....2 Music (POP and IMAP) until you tell me to delete or change one from each.....
BOTH IMAP accounts.....do not show new messages...when they come in....however the POP shows it.....I did read that If I deleted the POP to change to IMAP I will not be able to get emails.....sooo not sure what to do about that issue now....
Is there an "automatic" backup feature for Thunderbird...?? All this could have been soo prevented if I did that....sheesh...
anyway..thanks so far.... :)
Jay

I just got a new laptop, and when i went to go and buy something it asked me to verify my account because this was my first purchase on here. it asked me the security questions but i dont remember exactly what i put. Now my account is disabled. now what?

I just got a new laptop and when i went to go and buy something, it asked for some security question answers cause this was my first time buying on this computer. When i went to go type in the (so what I thought) correct answers, it said they were wrong. After numerous tries, it disabled my account. How do I get the answers sent to my email so i can start using my itunes again?

Go to item 12 in the AppleID FAQ for help with a disabled account.
You can also go to the AppleID support page and click manage your account for additional help.

I have a new laptop running Windows 8.1. The 10.3.1 version downloaded, but it was incompatible. Then I tried to download Itunes 11.1.5 and it comes up with the box asking me to save. When I click on save...NOTHING happens. AAAAAHHHHH!

I have a new laptop running Windows 8.1. The 10.3.1 version downloaded, but it was incompatible with Windows 8 and 64-bit. Then I tried to download Itunes 11.1.5 and it comes up with the box asking me to save. When I click on save...NOTHING happens. AAAAAHHHHH!!! I even clicked on the download list to see if it is possessed and downloaded somewhere I didn't choose, but that's NOT happening either. Please help me! I have been messing with this and 4 other problems on this laptop for the last 32 hours. I'm getting tired and frustrated. Also, I haven't even put music on THIS Laptop because on my other one, I ended up with at least 5 copies of EACH SONG. Let's see 636 X 5 = 3,180 and they were in EVERY POSSIBLE LOCATION!!!
Thanks for your time,
Laura

See the futher information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links if required.
See this migrate iTunes library post for advice on moving the library over from a previous computer and this post on deduplication.
tt2

I got a new laptop (Macbook Pro) and my IPhone is synced with my previous laptop. I've recorded dozens of very long (un-emailable) Voice Memos over the last few weeks and need to get them from my IPhone onto my new laptop. How do I do this?

I got a new laptop (Macbook Pro) and my IPhone is synced with my previous laptop (which I no longer have). I've recorded dozens of very long (un-emailable) Voice Memos over the last few weeks and need to get them from my IPhone onto my new laptop.
How do I do this?
(when I click on the Sync option I get the warning: "Are you sure you want to sync music? All existing songs and playlists on the iPhone will be replaced with songs and playlists from your iTunes library." I fear that if I click this I will lose all of my important Voice Memos as well)

Just to add to what ChrisJ4203 said. You can sync them to your new computer using iTunes by selecting to Include Voice Memos on the Music tab of your iTunes sync settings and syncing. However, you still need to re-establish syncing with the new computer without iTunes erasing all the iTunes media from your phone (as the warning mentioned).
If you copy your entire iTunes folder (not just your music) from your old computer to your new one, along with other non-iTunes media you may be syncing with iTunes (such as contacts, calendars and any photos synced to your phone from your old computer) by using migration assistant of following one of these methods: http://support.apple.com/kb/HT4527, then when you sync again with your new computer it will recognize your phone and sync as it did before. You will still have to authorize the new computer for any Apple IDs used to purchase from the iTunes and App stores (in iTunes>Store>Authorize this computer).
After that you can sync your voice memos to your computer as mentioned earlier.
If you want to archive your voice memos before you do anything with iTunes, you can use a 3rd party program such as PhoneView or Touch Copy.

Hi, just need to know how to get my music, video, pictures and apps form my iPhone to my new laptop as the old computer, which I used before was stolen. I only have my phone left and if I try to conect it to my new laptop it's trying to delete everything.

Hi, just need to know how to get my music, video, pictures and apps form my iPhone to my new laptop as the old computer, which I used before was stolen. I only have my phone left and if I try to conect it to my new laptop it's trying to delete everything.

I have also noticed all my settings won't stay set, example....I removed the check mark from "third party cookies", the when I close Firefox and reopen the check mark is back, also my tool bar has screwed up....can't reset, been having trouble the up grade.

I'm new to GB and I'm trying to record solo vocal with a backing track. I can get the track running OK but I can't seem to record. I think when I press record the backing track mutes and I need it running.. Thanks in advance!

I'm new to GB and I'm trying to record solo vocal with a backing track. I can get the track running OK but I can't seem to record. I think when I press record the backing track mutes and I need it running.. Thanks in advance!

guess what it says java file. So yes i'm sure. Sarcasm. Not the best way to encourage a total stranger to help you. Then there's
Sorry if i wasn't more clear but was that response needed?No it wasn't needed, but I'm not the one asking for help so I have the luxury of not worrying too much about it. It's extremely frustrating trying to drag relevant information out of someone, and makes one less inclined to bother.
Anyways, there's still nothing in this thread that actually explicitly says "there is a file called VolcanoApp.java in the directory where I'm running javac from" and I really can't be bothered banging my head against the wall any longer. You've made a silly mistake, or a false assumption. We all do it from time to time. My advice is, take a break, go for a walk and re-visit this in a while. You'll probably spot the mistake right away.

I can't upload or import videos from my iphoto library, into final cut pro x. When i click, IMPORT MEDIA in FCP, It lists iPhoto Library as GRAY, and will not let me access it. I need the videos out of there. I have tried every way I can think of.

Like the title says...
I can't upload or import videos from my iphoto library, into final cut pro x. When i click, IMPORT MEDIA in FCP, It lists 'iPhoto Library' as GRAY, and will not let me select it. I need the videos out of there. I have tried every way I can think of.
I have also tried from the iphoto side, to export the videos or share them to final cut. I have had no luck.
I have tried to drag and drop indidual video clips from iphoto to fcp, and the programs simply do not respond to each other
I can see in the OLDER version of final cut pro x, where it has IMPORT FILES as an option, it was possible. I see this on forums and youtube videos of the older versions.
However, the newer version that i have, does not have IMPORT 'FILES' as an option, it is simply all lumped together as IMPORT 'MEDIA'
Thank You for the Help

at the end, you say "import preferences", which program are you describing?
So im safer using footage that is remotely being pulled from iphoto...
vs
using footage that is imported into FCP from imovie?
Is there anything i can do in fcp to make this footage more reliable or safer or more stable as i pull remotely from iphoto?
All the footage, and all the libraries to all programs, or on a new pegasus 12tb raid 5 setup fyi.

I need to talk to a person. this attempt at installing my hp Photomark d110 is a nightmare. help

I have tried for two days to install/set up this wireless HP Photosmart D110.
I finally got a Wireless Network Test Report stating no problems found. Succesful setup of wireless printer. However, on my laptop it states that the printer could not be found on my wireless network. It suggests, instead, that I use a USB port and try to set it up later.
What is going to make it easier or even possible to set it up later? And what was the point of my buying a wireless printer/scanner/copier???
I need to talk to a person.
Please provide me with a phone # for your help desk.
Thank you.

Be very careful when you phone HP help desk. It's a very expensive ph number. i've clocked up £40 worth of phone calls and they won't refund you. When you actually speak to someone they're very helpful and friendly and will probably be able to solve your problem. I've been very unlucky in that after 4 replacement printers I still get the same error message but they don't know what's causing it. Will avoid HP in future I think. Try and phone from somewhere where 0871 numbers are free. Good luck. Helpline is 08717814294.

I got a new laptop and installed iTunes and plugged in my iPod but it won't get recognized on iTunes or in my computer, the computer says unknown device found and that the software was not successfully installed.

I got a new laptop and installed iTunes and plugged in my iPod but it won't get recognized on iTunes or in my computer, the computer says unknown device found and that the software was not successfully installed. What shall I do ? I tried reinstalling so many times and everything else I could find. Please help!

Hello MArk.wijesinghe,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best of luck,
Mario

I recently got a new laptop and my photoshop elements needs my serial number...i cannot locate on my box, disk sleeve and there isn't an insert??

I recently got a new laptop and my photoshop elements needs my serial number...i cannot locate on my box, disk sleeve and there isn't an insert??

Check your Adobe account online. If you registered the software when you first installed it then the serial number might be available there.

I had my computer repaired, and when I got it back I had to reinstall iTunes. Now iTunes won't authorize this computer because it says we already have 5 devices authorized, but this is the same computer. Does anyone know how I can fix this?

I had my computer repaired, and when I got it back I had to reinstall iTunes. Now iTunes won't authorize this computer because it says we already have 5 devices authorized, but this is the same computer. Does anyone know how I can fix this?

Deauthorizing won't delete anything, and all your purchased content is safe. You will just have to reauthorize any of the other computers that get deauthorized along with your computers old machine id.
To get your purchased content back on that computer, just use iTunes to redownload it (http://support.apple.com/kb/HT2519?viewlocale=en_US&locale=en_US). Of course, music you ripped from CD or got from another source you'll need to copy those files back over.

This is total B.S. I need to talk to a person and they send me to a forum. Got a new laptop. Had to reinstall CS3. In the middle of it I was asked to insert the Contribute 4 CD. I don't have that CD (I don't think I ever did; I think I downloaded Contribu

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