"This message may not have been delivered to User Name because there was no response from the server." in IM chat

Hello All, 
Sometime users are getting below error message on the IM windows when they having P2P IM Chat. 
"This message may not have been delivered to User Name because there
was no response from the server."
I can see below error on the Lync 2013 Monitoring page. 

Hi,
Please make sure all required ports have been allowed. You can verify that all ports are open can accepting connections using telnet.
Telnet from External Client:
Test to SIP.domain.com 443/SIP
Test to WebConf.domain.com 443/PSOM
Test to AV.domain.com 443/STUN
Telnet from Lync 2013 Edge:
Telnet to Pool.domain.com 5061/SIP
Telnet from Lync 2013 Pool:
Telnet to LyncEdge.domain.com 5061
Telnet to LyncEdge.domain.com 443
Telnet to LyncEdge.domain.com 5062
Telnet to LyncEdge.domain.com 4443
Telnet to LyncEdge.domain.com 8057
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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